Adina Serviced Apartments Canberra Kingston

Recent Reviews: 1155

• User:gregg0ugh

  Trip type: Business

  Do not book

  31 Mar 2026

  Unclean bed sheets, no one in the reception office during office hours. Charged twice as the website doesn't work properly.. Arseny Kropachev, Guest Services / Front Office at Adina Serviced Apartments Canberra Kingston, responded to this review Dear Greg, Thank you for reviewing your recent stay with us, we value all feedback from our guest. I am disappointed to hear about the issues you experienced with regards to cleanliness of the bedsheets, the double charges and the missing person at the desk. I can completely understand the stress in this situation. Unfortunately, we cannot change the past, but we have spoken to all team members involved in this incident and ensured proper tracking of guest requests, better communication between departments and refreshed existing guest policies. With regards to the empty desk, unfortunately, the hotel is manned only by a single duty manager. When other guests call, he must address the issue. Sometimes it results in an empty desk for extended periods of time, but we are always approachable by mobile phone, and we always carry it with us. Usually there is a note attached to the door with the phone number to call, or you can call security from the intercom outside reception. I understand that it is not very convenient, and every complaint like yours is passed on to the higher management, should they reconsider changing the operation procedures.With regards to the double payment, this is a pure technical issue, which can and will be resolved. We will be most certainly issuing a refund, but it takes time to go through a procedure and approval process within the company.We would like the opportunity to discuss the details of your stay with you further and we would like the opportunity to compensate your stress somehow. Please feel free to reach out to us directly and ask for Arseny Kropachev on 02 6239 8100 or canberrakingston@adinahotels.com.au We look forward to talking with you. Kind regards,Arseny KropachevSenior Duty Manager

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• User:belindaesson

  Trip type: Business

  Old, dark and unclean.

  03 Mar 2026

  Old, dark and unclean. There was mould in the shower and the carpet wasn’t even laid properly. The unallocated parking was confusing and the noise of residents made it difficult to sleep. Arseny Kropachev, Guest Services / Front Office at Adina Serviced Apartments Canberra Kingston, responded to this review Dear Belinda,Thank you for providing feedback on your recent stay with us.I’m sorry to hear that parts of your experience fell short of expectations.Please accept our sincere apologies for any inconvenience caused.We’re currently reviewing the issues raised to ensure they are addressed appropriately.Your satisfaction is important to us, and we would love the opportunity to welcome you back and provide the stay you were hoping for.Warm regards,Arseny KropachevSenior Duty Manager

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• User:Peter G

  Trip type: Business

  Spend your $$ elsewhere

  26 Feb 2026

  I stayed for seven nights in a two bedroom apartment. The apartment was dated, dirty and in a poor state. The wifi did not work, the carpet and lounges were stained and had numerous cigarette burns in them, it smelt, and there were cockroaches present. Despite the claim that it would be serviced after night three, it never happened. This property is not to standard expected of the Adina brand. Arseny Kropachev, Guest Services / Front Office at Adina Serviced Apartments Canberra Kingston, responded to this review Dear Peter,Thank you for providing feedback on your recent stay with us.I’m sorry to hear that parts of your experience fell short of expectations. Please accept our sincere apologies for any inconvenience caused. We’re currently reviewing the issues raised to ensure they are addressed appropriately.Your satisfaction is important to us, and we would love the opportunity to welcome you back and provide the stay you were hoping for.Warm regards,Arseny KropachevSenior Duty Manager

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• User:ldlccc

  Trip type: Solo travel

  Your valued customer wasn't taken care of as stated in the recorded message on the phone

  11 Oct 2025

  I took ill on Saturday 11th October & I tried phoning & emailing the reception but it was closed from 6.00pm until the next day @ 9.00am. I told the management that I was having to go home on the Sunday, he told me you should of cancelled that morning. How could I as I took ill on Saturday afternoon I thought I was OK but no I wasn't and than I was told I couldn't get my refund this is not acceptable .This was Adina Kimgston, there was some one's washing in the machine, the kitchen was outdated, the shower taps leaked, numerous other faults whilst I stayed there for 3 nights prior. Arseny Kropachev, Guest Services / Front Office at Adina Serviced Apartments Canberra Kingston, responded to this review Dear Debbie, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay at Adina Kingston was impacted by illness and that you experienced difficulties reaching our team over the weekend.We understand how frustrating it must have been not to receive immediate assistance, and we sincerely apologise for the delay in communication. We’ve processed a refund for your final night’s stay, and hope this gesture reflects our commitment to guest wellbeing. Regarding the other issues you mentioned — the washing machine, outdated kitchen, and maintenance concerns — we appreciate you bringing these to our attention. These have been passed onto higher management for review.We have had a discussion with regards to your situation, and all team members received additional training on how to prevent such situations from happening.For now, we have changed the recorded messages during after-hours for it to be more informative and straightforward, and not resulting in a loop. We hope you’re feeling better now, and we’d love the opportunity to welcome you back in the future for a more comfortable and seamless experience. Warm regards, Arseny KropachevSenior Duty Manager

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• User:CathyLe2014

  Trip type: Family

  Family Short Stay

  25 Apr 2025

  Stayed for two nights in a two bedroom apartment with extended family. Was happy with the apartment was comfortable and had everything we needed for 2 nights.Good value with parking included.The property was very quiet we were on the first floor and did face the road.The location is excellent close to the Kingston waterfront, Manuka shops and metres from the Kingston hotel and Agostini’s for good food optionsAll tourist attractions are within a short driveWould stay again Arif Rahman, Guest Services / Front Office at Adina Serviced Apartments Canberra Kingston, responded to this review Dear CathyLe2014,Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your stay with us at Adina Serviced Apartments, Kingston!It’s great to know that you were able to take advantage of the nearby eateries as well.We strive to provide a comfortable and convenient experience for all our guests, and we’re so glad to hear that you’d choose to stay with us again.We look forward to welcoming you back for another great visit in the future.Kind regards,Arseny KropachevSenior Duty Manager

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