The Star Gold Coast

Recent Reviews: 456

• User:lara_jean2005

  Trip type: Solo travel

  star grand

  15 May 2026

  went to the star grand as my last minute hotel for supanova back in April. it was my first ever solo trip and it was the best trip I have ever been on, the hotel its self was amazing and the view from my room was great. I got room service most of the time as I was so tired after supanova and the pricing and speed of delivery was great, the options were also varied and different venues for the different meal times. the spa was the best and I highly recommend too!

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• User:Diana Z

  Trip type: Family

  MUST STAY!!

  23 Apr 2026

  Rooms where amazing looked like I was living in heaven rooms were clean amazing view clean beds amazing pool on bottom and 6th floors. The ball room at Xmas looked fantastic. Definitely recommend the star hotel.

• User:Mark F

  Trip type: Friends getaway

  Filthy dirty hotel - avoid at all cost !!

  20 Apr 2026

  I recently checked-in at the star in the Gold Coast Australia. The room was a disaster. It was filthy dirty it had not been cleaned for months. There was thick dust everywhere. The staff were rude when I approached them about the situation. I was told oh we will come and clean your room, not a problem and $100 credit which is £50 - declined.Just to clarify, I had booked five rooms all were filthy dirty and cost me AU$7000. They offered me $100 in compensation for five filthy dirty rooms. These pictures I have added are the dust that I found in the room and that is just part of the dust I found. The showerhead is filthy dirty with a load of green gunk on the top of it, showers filthy also in the corridors dust all over the picture frames it is just not a clean hotel.If you suffer from hayfever or have any vulnerabilities or allergies with your health, I wouldn’t stay at this hotel because the room is full of dust and you turn the air-conditioning on. It’s gonna swell around the room and make you I’ll.As staff were so unhelpful, including management, I decided to leave the hotel and get a full refund for my rooms. Putting the dust and dirt aside the hotel is quite tacky like a cheap Vegas hotel one that I wouldn’t want to stay at. If you want a tacky cheap hotel with filthy dirty rooms and corridors, then book the star if you want a clean fresh five star hotel go elsewhere in Broadbeach. You have been warned !If you are at the star at the moment and you are reading this review, I suggest you get a wet towel rub it over all of the topof the picture frames the frames above the bed and the frames above the TV and you will see exactly what I saw. I was also advised by the management that they cannot guarantee that every room is going to be clean. That’s the dumbest thing I’ve ever heard from anybody who works in a hotel.Also, if you are staying at the store now when you’re reading this review put a wet towel at the top of the shower head and see what green Cunk you are going to find. It is absolutely disgusting and a health hazard. I’m going to report them to the authorities in Queensland. Its so bad.

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• User:Nic N

  Trip type: Friends getaway

  Stuck in the 80s

  05 Apr 2026

  Rooms reflect their 80s build floorplan, but nicely renovated.Harvest closes at 10am for breakfast, which is way too early. No water in rooms.

• User:KeenPhotographer-11

  Trip type: Couples

  We Left (Mostly) Very Happy

  26 Mar 2026

  This was a Luxury Escapes booked package stay.A very friendly and professional hotel check-in courtesy of Arthur; who allowed us to access our Superior King bed hotel room early at 14:00. This was for a Tuesday mid week, 2 night stay. I know that this would be more problematic at weekends or over school holidays.Our room #1747 on Level 17 was very nice. I appreciate though that other stayers at this venue may not get such a "newer" room and on a such a higher floor.We found though the King bed mattress to be too soft + lumpy to our taste. The air con fan motor also had only the one workable speed = too loud. But otherwise a very comfortable stay room.Parking is best managed by 1st becoming a Star member and using that card for entry / exit of the otherwise $$ car park. In theory hotel guests should not pay more than $25 / day AND also in theory if you spend $25 / day on hotel services this should then get free car parking. BUT on checking out, the very helpful parking desk attendant said that I had no points on my Star card and this after spending for 2 nights of venue meals and drinks. He then was able to add the free parking credit but only because I could show him the printed receipts for these expenses. The joys of a slack IT system.We dined at the so-so / very average Harvest Buffet for an evening meal and then at the Chinese Restaurant, where the food std was way higher and as expected even dearer.The morning buffet breakfasts were only ok. Too crowded, too noisy (why such loud and inappropriate music?) and very mediocre food. Only 1 coffee machine working too. The omelette station also gets overwhelmed. Very sticky table tops too.

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