Cumberland Resort & Spa

Recent Reviews: 350

• User:Raymond B

  Trip type: Friends getaway

  Excellent stay

  14 Oct 2025

  My two friends and I stayed in the 4 bedroom unit in early October 2025. The management (Tima) and staff were extremely welcoming, helpful and friendly. Nothing was ever too much trouble. The breakfast starter pack provided was very generous. The location was perfect, just a 5 minute stroll into town to access the shops and cafes. The unit was spacious, beds were comfortable and the kitchen was well appointed. The courtyard garden area only enhanced the property's relaxing vibe. Whilst the unit itself was clean and comfortable, it is need of some refreshing/updating. Overall we had a relaxing and enjoyable stay. Would I consider staying at Cumberland Resort again? Definitely!Highly recommended.

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• User:I6010CPwaynem

  Trip type: Friends getaway

  Relaxing Tesort

  14 Sept 2025

  Upon arrival we were greeted by the manager and taken to our room. The rooms were very clean.A generous starter breakfast was provided (fresh bread, butter pats, spreads, 200ml milk and small carton of fruit juice.The beds were very comfortable.The units are not new but seem reasonably well maintained.

• User:Cowboys_91

  Trip type: Couples

  Lovely hospitality with clean neat room

  24 Aug 2025

  Rail greeted us with friendly hospitality and gave amazing advice for touring the island. Lovely clean rooms toaster and coffee machine made it easy to have breakfast and cook in our room instead of eating out.

• User:Departure598711

  Trip type: Friends getaway

  Comfortable accommodation

  28 Jul 2025

  We were met by Tima who was gracious and welcoming. She showed us to our unitand explained anything we needed to know.We are a group of 4 friends who stayed in unit 10 which has 4 bedrooms and 3 bathrooms. Plenty of room for our group.The kitchen was well equipped and we appreciated the breakfast provisions which included eggs bread butter jam juice milk.The unit was clean with comfortable beds and clean bedding and towels .Location is very good with shops and cafes restaurants a short walk away.As mentioned in other reviews the unit is in need of a refresh. The carpet needs tobe replaced. Probably new towels as the ones we used , although clean were frayed at the edges. Door trims are in need of a coat of paint.We enjoyed our stay and are hoping to return to Norfolk in the future.

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• User:natashab519

  Trip type: Family

  Tima is amazing

  03 Jul 2025

  As other reviews note, Tima is a pure gem and absolute asset to the property. We were kindly met on arrival and shown to our unit. As a mixed family group of 6 we booked unit 10, the four bedroom, 3 bathroom unit. The configuration and space was very good for our group. Throughout our stay Tima was so helpful and friendly and gave us fresh fruit. Unfortunately the dishwasher wasn’t working. The property is located in a convenient location close to shops and restaurants. We hired a 6 seat van through the property for our stay. While not new, it was clean and worked perfectly well. There is free WiFi for up to 10 devices which worked quite well downstairs but the signal was too weak to work upstairs, however this wasn’t a big deal. We also had to log back in each time we came and went. We knew staying in town there would be no view from the property. We had read other reviews prior to arrival, so we knew not to expect a resort as such, and had very realistic expectations. We understand the property is located on a remote, isolated island and logistics make maintenance and upgrades very difficult. Our observations were that most of the furnishings are due for replacement. The dining chairs have no cushioning left, the lounges and beds are old and sagging. The linens are worn. There is mould in bathrooms and dust and cobwebs under furniture. Blinds are mouldy, carpets need replacing and walls and trims need repainting. On the second and subsequent nights we were woken by rats scurrying inside the ceiling. Coming from farming/country backgrounds this didn’t necessarily freak us out but I can imagine it could upset some people. On our third night we returned back to the unit and discovered we had no water. The following morning we alerted management (as had several other guests) and the matter was resolved. A pump had been switched off by mistake. The following evening we realised we had lost power to half the unit. This involved a frantic search of all the cupboards to locate an extension cord to allow us to plug in my elderly mother’s CPAP machine, we were grateful to find one in one of the bedroom cupboards. Once again, in the morning, off to notify management of the power issue. We were instructed to check the fuse box in the kitchen for a tripped circuit. We did this, however it kept tripping. We turned off and unplugged everything on that circuit to no avail. Back to management and Tima advised she would call an electrician. We went out in the morning and came back for lunch when the electrician arrived. He quickly resolved the issue being that an old, faulty water pump had been turned on which kept tripping the power. My brother in law borrowed one of his screw drivers to fix the blind in the downstairs bedroom. On our 6th evening the main bathroom toilet was running constantly but my brother in law managed to fix that. Would we stay here again? Probably not until it has an overhaul. There are signs throughout the unit asking guests to notify of issues immediately rather than leaving poor reviews. This in itself made us feel like issues or problems were likely to occur during our stay and that management is expecting guests to be dissatisfied. It really just needs a facelift and maybe rebranding to remove the “resort” expectation.

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