Holiday Inn & Suites Sydney Bondi Junction

Recent Reviews: 24

• User:CraigIsAway

  Trip type: Solo travel

  Poor value

  21 Oct 2025

  The location is great, being close to the Bondi Junction bus station.However, I was really put off from the start by being told that I had to present a physical credit card (not a virtual one on my phone) and that the number would be typed into their system. This is totally bad practice from a security standpoint and quite unacceptable. Tap or chip should be used by physical merchants, so that there is no way for card numbers to be leaked if their systems get hacked. Apart from that, my card is in IHG's booking system, so why do they need it at all?There was a blackboard saying that breakfast on weekends is from 7am-11am, but I was told that it's been changed to 10am. If you've been out late on Saturday night, why should you have to wake up early on Sunday morning for breakfast? That's what happens when you're living with your parents, not when you are paying someone handsomely for the service. And not bothering to change the blackboard when you've reduced your services is just amazingly lazy management.While my room was fine physically, there were crumbs and threads on the floor near the bin, so the cleaning was not great either. Added to the service issues, the cost cutting and the lack of a swimming pool, this hotel is way overpriced. Simon Anderson, Owner at Holiday Inn & Suites Sydney Bondi Junction By IHG, responded to this review Dear CraiglsAway,Thank you for taking the time to write about your recent stay with us.I was disappointed to hear that you had some trouble and am sorry that we didn’t make it rightbefore you checked out.We truly aspire to 100% guest satisfaction so please accept my apologies. I will be sharing thisfeedback with the team and I hope we can make it up to you on your next stay.If you’re willing to give us another chance, please let me know when you are returning and I willmake sure you have the great experience we want all our guests to have.SincerelySimon AndersonHotel Manager

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• User:Roger M

  Trip type: Business

  Honest Review

  04 Jul 2025

  Parking an issue, not enough spaces. Had to park in a loading dock. Room was good, but air conditioning did NOT work. Tried all options on the controller with no luck. Be in a room in the middle of winter in a jumper and being cold wanting a shower to warm up is NOT acceptable. Shower was good with warm/hot water thank goodness. Fridge freezer was frozen. Needs attention and not rely on location. Location to Westfield was very good and only like 2 minutes away. Simon Anderson, Owner at Holiday Inn & Suites Sydney Bondi Junction By IHG, responded to this review Dear rogermB4992EX,Thank you for taking the time to write about your recent stay with us.I was disappointed to hear that you had some trouble and am sorry that we didn’t make it rightbefore you checked out.We truly aspire to 100% guest satisfaction so please accept my apologies. I will be sharing thisfeedback with the team and I hope we can make it up to you on your next stay.If you’re willing to give us another chance, please let me know when you are returning and I willmake sure you have the great experience we want all our guests to have.Kind regards,Simon AndersonHotel Manager

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• User:Julie W

  Trip type: Couples

  Room Entrance and Smell

  09 Feb 2025

  This was not the most amazing stay but also not the worst. We came for a festival and were able to drop our bags because we arrived before 2pm which was check in. This was a plus, and the location to centennial park was great. When we arrived back, having not checked in, the doors were closed from 8pm with a doorbell to request entrance and a phone number to call. We did it a few times and no one answered for about 15mins until we were let in. Whilst waiting there was also another person who said they had not been able to enter either. Check in was easy, but once we entered our room there was a very strong cigarette smell. We tried opening the windows and turning the aircon on but nothing was working. My partner went downstairs to request a room change but all rooms were full. A member of staff did come and spray the carpet which helped for about 20mins but the cigarette smell came back. When checking out we stated again that the smell was bad and were offered no compensation for the evening. Other than entering and our room smell, all other aspects of our experience were very pleasant. Simon Anderson, Owner at Holiday Inn & Suites Sydney Bondi Junction By IHG, responded to this review Dear julieH5808SS, Thank you for your review. I am truly sorry that we weren’t able to provide you with a great experience during your last stay with us. However, your feedback will be shared with staff to ensure we continue to improve. If you arewilling to give us another chance, I would love to show you the hospitality that we are known for.Please let me know when you return and I’ll ensure you have a great stay.Kind regards,Simon AndersonHotel Manager

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• User:Wendy-Anne1111

  Trip type: Friends getaway

  Australia Day - City convenience 10/10

  26 Jan 2025

  Perfect property if requiring quick, efficient public transport options into the city especially on Australia Day with City road closures during such an event. Appreciated the room upgrade from Tram who was professional and friendly. Room was clean, well equipped with a comfortable King bed. The secure parking on site made this overnight stay to enjoy events in the City and Circular Quay a no-brainer. Price point is fair, reasonable for Bondi Junction. Well done Holiday Inn Simon Anderson, Owner at Holiday Inn & Suites Sydney Bondi Junction By IHG, responded to this review Dear Wendy-Anne1111, Thank you for your review. I am glad you enjoyed your tie with us. We hope to see you again soon!Kind regards,Simon AndersonHotel Manger

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• User:Mark K

  Trip type: Couples

  Extremely poor initially

  21 Jan 2025

  This report should be read in 2 halves.Our arrival was terrible. One of our worst experiences anywhere in the world simply trying to gain access and checked into a hotel.The front and rear doors are locked at 8pm each evening. If you have already checked in your card affords you access. However if you are arriving for check in, you either have to ring the intercom or phone a number. We tried both - neither worked! The intercom literally didn’t operate at all and the number we dialled went unanswered on 3 occasions. Finally on the 4th occasion someone called Steven answered.He gave the usual long winded introduction to corporate phone calls and didn’t seem to grasp the fact we had been trying to access the hotel for over 10 minutes. I cut his speech short and instructed him to come and let us in immediately. We saw him approach the door some distance off - sauntering along without any sense of duty to his employer or us as paying customers.His general attitude was terrible - he didn’t offer to help my wife with her bag and literally wandered back to reception and carried on dealing with another customer. That’s fine - happy to wait my turn but when he engaged him in conversation about his plans for his holiday methods of transport etc I could see Steven intended punishing us for being curt with him on the phone and at the door.He eventually allocated us a room which clearly was the ‘punishment’ room. Filthy dirty, window catch broken so all the street noise filtered in.Following morning we met the general manager Simon who apologised immediately moved us rooms and wrote us a nice apology note.The rest of our stay was fine and uneventful a typical Holiday Inn perhaps a little on the dated side.We saw on the evening of our arrival whilst Steven was spending time engaged with the other customer- a bicycle with associated clothing and footwear propped up behind the reception desk also a Pink blanket. Quite clearly his bike - looked like something one might expect in a one star hotel not a Holiday Inn.Perhaps Steven is not suited to customer service rolls. Simon Anderson, Owner at Holiday Inn & Suites Sydney Bondi Junction By IHG, responded to this review Dear W2059TYmarkk, Thank you for your review. I sincerely apologise for the arrival you experienced. it is absolutely not the usual standard we pride ourselves on and it is most disheartening to read of your disappointment with your time with us. Since receiving your feedback, we have discussed your experience as a team and no doubt this is an opportunity to make some significant improvements to ensure this is an isolated incident and most definitely not standard. I do hope you give us another opportunity to look after you again, should you wish to return to our property in the future, could I kindly request that you contact myself directly so that I can ensure we do our utmost to restore your good faith in our hotel and have a memorable stay for all the right reasons.Kind regards,Simon AndersonHotel Manager

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