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Holiday Inn Express Sydney Airport

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Holiday Inn Express Sydney Airport

locationMascot - Sydney Airport, Sydney - NSW

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About Holiday Inn Express Sydney AirportAbout Holiday Inn Express Sydney Airport

Location

This hotel is located right in the heart of Mascot.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a car hire service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Central heating ensures that rooms maintain just the right temperature. All rooms are carpeted and have a double bed, a queen-size bed or a king-size bed. Children's beds can be requested for younger guests. A safe and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV and WiFi are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

After an eventful day, guests can work out and recharge in the gym.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet is served daily. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Holiday Inn Express Sydney Airport Amenities at Holiday Inn Express Sydney Airport

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Room Service

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Gym

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

61

Very Good

59

Average

21

Poor

6

Terrible

3

Recent Reviews: 150

  • User:ringroy55

    Trip type: Family

    Close to domestic and international terminals. Very good value for money.

    rating23 May 2026

    Cannot fault the motel. Highly recommended for overnight before or after air travel.Help staff. Clean, comfortable, queit rooms.

  • User:John S

    Trip type: Business

    Not sure now

    rating16 May 2026

    I have stayed at this hotel a number of times, on my last stay I had an unfortunate incident. On the second evening of a 2 night stay I returned to the room and found all my belongings had completely disappeared, save for the contents of the locked in room safe. It transpired that my bag was inadvertently packed up by housekeeping, no explanation was given and at no stage did anyone contact me. When my bag was found all of my toiletries ( which were in the bathroom) were missing. I sent several emails requesting compensation for the items ( these things add up !). The replies from front desk I have received are apologetic ( this is appreciated) however there is complete silence on the items that were missing, this is "pending investigation" I am told, however after 5 days it seems like kicking the can down the road. Every business can make mistakes, however true culture is defined by how the process is managed to address the mistake. Holiday Inn Express Sydney Airport, you need to do better when your guests have legitimate issues. I may have missed something but I also note there has not been a single response to guest reviews on this site since Dec 2025. Customer Service Representative, Owner at Holiday Inn Express Sydney Airport By IHG, responded to this review Hi 955JohnS, Thank you for your continued loyalty and for taking the time to share such detailed feedback about your most recent stay at Holiday Inn Express Sydney Airport.We are genuinely sorry for the distress and inconvenience caused by what you’ve described. Returning to your room to find your belongings removed, without any proactive contact or explanation, is unacceptable. We're also very concerned to read that, when your bag was located, some of your toiletries were missing and that your follow‑up emails have not resulted in a clear outcome or timely resolution.While every business can make mistakes, you are absolutely right that the measure of our culture is how we respond and put things right. Our expectation is that when a guest raises a concern, the hotel takes full ownership of resolving it and communicates clearly throughout the process. Your feedback indicates we have fallen short of that standard, and we apologise. Regarding the “pending investigation” response you’ve received: we appreciate how frustrating it feels when there is no update or closure, particularly where personal property is involved. We should be communicating progress and next steps far more effectively than what you’ve experienced. You also noted that there has not been a response to guest reviews on this site since Dec 2025. Thank you for calling that out. I can’t confirm the review platform history from what we have available here, but we do take the point seriously, responding to guests consistently is an important part of accountability and trust, and your comment has been heard.If you’re willing, we’d like to ensure your case is properly followed up through the correct channel so you receive a clear outcome regarding the missing items. Please contact the hotel directly via email dms.sydap@connecthospitality.com with your booking details and the dates of your stay, and we will review the matter with the relevant teams and respond directly.Thank you again for raising this, your feedback is fair, and it helps us improve.Kind regards,Christian R

  • User:littlecobblers

    Trip type: Couples

    Ideal for stopover

    rating16 May 2026

    Stayed here for one night before moving on.Shutl bus was good to hotel,easy check in ,nice room. Bar was fine and good choice of food and drinks. Customer Service Representative, Owner at Holiday Inn Express Sydney Airport By IHG, responded to this review Hi littlecobblers,Thank you for taking the time to share your feedback about your stay at Holiday Inn Express Sydney Airport.We’re delighted to hear that you found the shuttle service convenient and that your arrival and check-in process was smooth and easy. It’s also great to know you enjoyed your room and found it comfortable for your stay.We are pleased you had the chance to visit the bar and enjoyed the selection of food and drinks available. We’re glad this helped make your short stay with us more enjoyable. Our team also works hard to ensure guests have a simple and refreshing experience, including our food and beverage offering and overall service.We truly appreciate your kind comments and hope we have the opportunity to welcome you back again on your next visit to Sydney.Warm regards,Daniel P

  • User:exhostieAdelaide

    Trip type: Couples

    Airport convenience

    rating07 May 2026

    Great location - easy walking distance from the domestic terminal.

  • User:Angela M

    Trip type: Couples

    Done

    rating30 Apr 2026

    This was a good pick after an evening arrival. Check in was a bit impersonal and we missed breakfast due to the later start time on weekends.

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