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Intercontinental Sydney Double Bay

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Intercontinental Sydney Double Bay

locationDouble Bay, Sydney - NSW

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About Intercontinental Sydney Double BayAbout Intercontinental Sydney Double Bay

Location

This hotel welcomes guests in Sydney.

Facility

The hotel has 4 lifts and features 140 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. There are a number of shops, including a supermarket. Guests of the hotel can enjoy various recreational facilities, including the garden, during their stay. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, 24-hour room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. There is also an ironing set and a trouser press. A telephone, a TV, a radio, a stereo system and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. A sun terrace, sun loungers, and parasols are available. A variety of refreshing drinks await guests at the pool bar. For guests who wish to keep active, cycling/mountain biking and golf are available. Water sports enthusiasts can enjoy canoeing and snorkelling. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, yoga, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. Guests can enjoy a range of leisure facilities and activities, including an entertainment programme and live music.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet and lunch are served every day. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Intercontinental Sydney Double Bay Amenities at Intercontinental Sydney Double Bay

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Canoe

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Heated Pool(s)

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

435

Very Good

220

Average

82

Poor

41

Terrible

60

Recent Reviews: 838

  • User:Wanying L

    Trip type: Family

    Disappointed with service, appalled at hygiene standards

    rating23 Feb 2026

    Check in was helpful, breakfast is a great spread, location is on point. However, service standards, quality of amenities/ finishing and hygiene of room are absolutely appalling. Pool is not worth the time. In rooms: Thick layers of dust, hand prints on balcony doors, terrible room makeup, malfunctioning lamp and air con, unresponsive Concierge. Complaining about specific issues also yield no improvement. Not a five star experience at all in my 4 nights here. IHG Service, Owner at Intercontinental Sydney Double Bay By IHG, responded to this review Hello Wanying L,Hosting your stay is a pleasure for us. We appreciate you choosing Intercontinental Sydney Double Bay for your accommodation needs. Thank you for sharing your experience.I am sorry to learn what happened. I've sent your feedback to our management team as a reference for improvements.I hope to get another chance to host your next visit. We promise to make the value of your experience worth it for all the right reasons.Yours in hospitality,Jeraldine R.Case ManagerIHG Hotels & Resorts Service

  • User:wockinwod

    Trip type: Couples

    Meh - not a five star experience

    rating27 Jan 2026

    We booked a last minute staycation and was thrilled to be able to use one of my free weekend nights. Booked a one bedroom suite with a view.On arrival I thought the porters were maintenance staff as they were so casually dressed. No crisp shirts or jackets as you find at most five star hotels. I get that it is summer in Australia but the polo shirts looked too casual.Check in was a poor experience. For some reason my booking could not be found. I of course then worried that I had booked the wrong dates. Then when a booking was located it was was for a different person. Ultimately it was found using the booking reference. My loyalty level was recognised but none of the benefits offered. When asking about an upgrade (which is guaranteed) I was told no. Again, I had to ask. Then there was a halfhearted offer of 10,000 points to compensate (which have not been credit but all other points have). We were merely handed a piece of paper with information on the hotel. I noted another check in agent running through this with the guest. I had to ask about information on the Club Lounge. It was very underwhelming and I may as well have been at a Holiday Inn.Headed up to the suite which was a very decent size. Lots of grey and black hues giving it a monotone and slightly soulless feel. Bedroom was large with a very comfortable king bed. Appreciated that it had its own air con controls. We did note the construction next door but thankfully there was no work over the long weekend.The lounge are has modern furnishings that are oddly laid out - the space just seems to be poorly used. One of the couches had a large brown stain on one of the cushions - reported it but nothing done about it. Lovely view through the trees to the water. Air con worked well. Decent sized TV with the ability to cast which is great.Decided to hit the Lounge for afternoon tea. It is a cosy space and was unexpectedly empty. We were greeted by Allegra and she is a delight. Coffee/tea orders taken and then enjoyed the freshly made afternoon tea. As a side night, the lounge never had more than six people in it and the hotel was at very high occupancy. As a traveller who loves a lounge I was surprised at how underutilised it was.I realised then that there had been no welcome letter in the room (I know it is a bit cheesy but it is always a nice touch). I asked at reception (same person who checked us in) and she quickly investigated and said that it had been overlooked but would be rectified (it was). A simple thing that retracted from the stay.Went up to have a look at the pool which was over flowing with people. One thing that was odd was that there was no restriction on accessing the pool. Actually you could access any floor without needing your key card. Not sure if they were all hotel guests at the pool - I wonder. This should be fixed for safety and to ensure only guests have access to the pool. Didn't stay long as was too crowded but it afforded an amazing view and the bar looked nice. Not sure it needed the DJ though.Visited the lounge each evening for canapes and drinks. Love the fact that there is a real champagne on offer and the other options were decent quality. The food that was on display looked all a bit sad and wilted. The warm canapes were also a bit lacklustre. Thankfully the amazing staff made up for it. Breakfast has a list of a la carte items which were pretty decent. We did try the breakfast buffet one morning which was OK. Delivery of coffee and ordered items was slow. Would also have been nice to have been told about the ability to order items - was there a menu? One small note to housekeepping is that if you are servicing the room is that you should also put back cushions in place not just left lying on the couch.We had a nice mini break but it is unlikely that we will be back. I get what it is trying to be but it is just not there. It just lacked a bit of finesse and pizzazz that I was hoping for. IHG Service, Owner at Intercontinental Sydney Double Bay By IHG, responded to this review Hello wockinwod,It's always a delight for us to host your stays. We appreciate you choosing IHG Hotels and Resorts as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience. We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.Yours in Hospitality,Ronald R.Case ManagerIHG Hotels and Resorts Service

  • User:Stay46463801197

    Trip type: Couples

    Sydney done Right - Intercontinental Double Bay

    rating23 Jan 2026

    My husband and I stayed at the Intercontinental in Double Bay for 2.5 weeks from late December 2025-mid January 2026. We had a marvelous time and we highly recommend the hotel, especially to people who like village life over the gritty busy city. We loved the high end village location, a five minute stroll to top restaurants such as Margaret, the ferry to the CBD (on this ferry take a 15 minute joyful and quiet ferry ride to the Sydney warf, downtown city or a ferry to the beaches), and also a 3 minute stroll to the supermarket and liquor store (Woolworths). Bondi beach is a 10 minute uber ride away. We know of the hotel well as my husband grew up in Sydney. The hotel is high end yet charming, and includes a small but big enough rooftop pool and bar, a lounge (decorated in pink velvet to match London vibes), and the rooms are modern in style. We had a top floor bayside room which truly was amazing to see everyday. It felt like we were in Italy with hillsides and the bay and boats right in front of us. I'd choose this hotel over the City or any Carribbean island any day. The service was very good, and the concierge was excellent (Thanks Vanessa and Peter). A special thank you to Anita in housekeeping. This was my 9th trip to Sydney, have stayed in many areas and hotels, and we will be returning to the Intercontinental on our next visit to Sydney.

  • User:Mccridgeway3

    Trip type: Family

    Slightly tired hotel with an amazing staff

    rating26 Dec 2025

    Fantastic hotel in an amazing location with a wonderful staff.Double bay is a tranquil and authentic affluent Australian suburb.The restaurants are absolutely fantastic in the local area and there are some lively bars.The hotel itself needs a bit of a refurbishment.The rooms are slightly dated and the dining room is possibly the ugliest interior I’ve seen ever in a restaurant. Don’t desperately like the staff uniforms eitherThe rooftop bar is a gem

  • User:B3582WVsimond

    Trip type: Family

    Christmas Lunch at Double Bay

    rating24 Dec 2025

    The family chose the International @ Double Bay for our Christmas Lunch. Very good indeed. The selection of cuisine was terrific with plenty of seafood to satisfy anyone. The hot cavern was delicious and along with the truffle mash a real treat. So a real good choice was made and we thoroughly enjoyed ourselves.

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