tod blue logo

tod logoLogin/Create Account

flagUK

call icon0204 505 9777

Homeaustralia

Mantra Parramatta

images

View Gallery

image url
image url

Mantra Parramatta

locationParramatta, Sydney - NSW

Share this Dealshare

About Mantra ParramattaAbout Mantra Parramatta

Location

The hotel is located in the centre of Parramatta's business district.

Facility

The hotel has a lift and features 231 rooms. The reception desk is open round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, room service, a laundry service and a coin-operated laundry. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A kitchenette with a refrigerator, a microwave and a tea/coffee station is also provided as standard. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including golf, a gym, aerobics, a spa, a sauna, a steam bath and massage treatments.

Meals

Various dining options are available, including a restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Mantra Parramatta Amenities at Mantra Parramatta

  • Facilities

    • -

      24-hour reception

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Café

    • -

      Car Park

    • -

      Conference Room

    • -

      Currency Exchange

    • -

      Disability-friendly

    • -

      Garage

    • -

      Hotel Safe

    • -

      Laundry Facilities

    • -

      Laundry Service

    • -

      Lifts

    • -

      Restaurant(s)

    • -

      Room Service

    • -

      Shops

    • -

      Wifi

  • Hygiene

    • -

      ALLSAFE (Accor/Bureau Veritas)

    • -

      Contactless check-in/-out

    • -

      Contactless payment

    • -

      Enhanced cleaning programme

    • -

      Hand sanitiser

    • -

      Hygiene training for staff

    • -

      Protective equipment for guests

    • -

      Protective hygiene screens

    • -

      Protective masks for guests

    • -

      Sanitiser dispenser

    • -

      Social distancing regulations

    • -

      Use of commercially available disinfectants

  • Meals

    • -

      Breakfast Buffet

    • -

      Special Diet

    • -

      Special Offers

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Golf

    • -

      Gym

    • -

      Indoor Pool

    • -

      Jacuzzi

    • -

      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

    • -

      Sauna

    • -

      Steam bath

    • -

      Sun loungers

    • -

      Sun terrace

LocationLocation

Map preview

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

636

Very Good

817

Average

417

Poor

172

Terrible

140

Recent Reviews: 2182

  • User:MaddigACT

    Trip type: Couples

    Poor quality. Overpriced

    rating30 Apr 2026

    Room is dated. Lots of small maintenance issues that have been ignored like the bathroom cabinet falling apart from water damage. No coffee machine. Bed small old and uncomfortableVery noise due to proximity to train lineDefinitely would avoid this place in the futureOnly redeeming factor was the great view Sophia Mantra Parramatta, Guest Services / Front Office at Mantra Parramatta, responded to this review Dear Maddog ACT,Thank you for taking the time to share your feedback.We are very sorry to hear that your stay did not meet expectations and sincerely apologise for the condition of your room. The issues you have raised regarding the dated furnishings, bathroom maintenance, and overall comfort of the bed are concerning and have been noted for urgent review by our maintenance team.We also regret that the noise from the nearby train line impacted your stay. While our location is convenient for transport access, we understand that this can sometimes affect comfort, and we are sorry for any disturbance caused.On a positive note, we’re pleased to hear you enjoyed the view from your room.Thank you again for your feedback. It is valuable in helping us identify areas that require improvement, and we hope we may have an opportunity to provide you with a much-improved experience in the future.Kind regards,Mantra Parramatta Management Team

  • User:julietN9364OL

    Trip type: Couples

    No service large bond taken

    rating19 Apr 2026

    Staff here absolutely fantastic … but their hands are tied by very bad policy !!!! I stayed 4 nights at $575 they also take $200 direct from my balance so when I paid on arrival they too a total of $775 I’m now home it’s been 5 days since they took the extra $200 and I still have not had it returned to my account also paid all that money no clean towels in four days no bins emptied no coffee or tea topped up you get nothing it was really bad the rooms are tired broken lamps broken air conditioning button the only nice thing was the staff I feel very sorry for them Chris Ma, General Manager at Mantra Parramatta, responded to this review Dear Juliet,Thank you for sharing your feedback following your recent stay.I am sincerely sorry for the disappointment you experienced, particularly in relation to the security bond, room condition, and housekeeping services. This is not the experience we want our guests to have, and I understand how frustrating this must have been after a four‑night stay.To clarify, the $200 amount was a temporary pre‑authorisation taken in line with our policy to cover incidental charges. Once released, the timing of the funds returning to your account can vary depending on the issuing bank. That said, the delay you experienced is regrettable, and we acknowledge that this process was not communicated clearly enough during your stay.I also apologise that your room was not refreshed as expected and that maintenance issues affected your comfort. These shortcomings have been escalated with our housekeeping and maintenance teams and are being addressed as a priority.I do appreciate your very kind comments regarding our team. Our staff work hard to provide warm and attentive service, and your recognition means a great deal to them.Thank you again for your feedback. While I regret that we did not meet expectations on this occasion, we value your comments as they help us focus on improving our guest experience.Kind regards,ChrisArea General Manager

  • User:379LouiseM

    Trip type: Couples

    A very tired hotel

    rating13 Apr 2026

    Centrally located , close to public transport and Westfield but the hotel experience was poor . ThThere was Sophia Mantra Parramatta, Guest Services / Front Office at Mantra Parramatta, responded to this review Dear 379LouiseM,Thank you for your feedback and for highlighting our convenient location.We’re sorry to hear that your overall experience did not meet expectations. Your comments regarding the condition of the hotel are noted, and we are actively reviewing areas for improvement to enhance the guest experience.We appreciate you sharing your feedback and hope to have the opportunity to provide you with a better stay in the future.Kind Regards

  • User:Gavin S

    Trip type: Business

    Hot rooms

    rating05 Mar 2026

    The hotel is in a good location to be able to walk to public transport and many food options close by. The check in process was slow with only 1 person on the desk and 3 people in line.The hotel itself is old and this is reflected in the rooms that were clean at ground level but dated and A/C vents very dusty and something had been sprayed on the smoke detector on the roof (they need a deep clean above what is at eye level) .The big issue is the Air conditioning or lack of it. My room was hot and even though i set the A/C to 18 degrees after 2 days the wall controller was saying it was 23.8 degrees. I told reception when i arrived back at the hotel on day 2 and was told they were full and maintenance had gone home so was given a fan for my room. Again i woke up in the middle of the night sweating because the room was so hot.The next day when i arrived back the room again was hot so i saw reception who sent maintenance up. The maintenance guy got on his ladder and used some device to shine into the A/C vent and told me its 20 deg in there and its the best i could hope for. I said it might be in there but the room monitor says its 23.8 and its definitely not 23 deg where the bed is. I was told to close all the curtains and it would be cooler and that the A/C controller on the wall does not work and i could not adjust the temperature on it. I told him i was a hot sleeper and needed a cool room and was told you will get sick if its cold. The room at 8.40 pm was 24.8 degLong story short another sleepless night waking up hot and sweaty.On checkout i was told i would be sent my bill and this did not happen. I tried calling the hotel 3 times and the ph was not answered.On a plus the man in the bar for breakfast service always friendly and helpful as were the restaurant staff for dinner and the meal was great. Sophia Mantra Parramatta, Guest Services / Front Office at Mantra Parramatta, responded to this review Dear Guest,Thank you for taking the time to share your detailed feedback. We’re pleased to hear you enjoyed our convenient location and that our bar and restaurant staff made a positive impression during your stay.However, we sincerely apologise for the issues you experienced. We’re sorry to hear about the slow check-in process, the condition of some areas of the room, and particularly the difficulties you had with the air conditioning. We understand how important a comfortable room temperature is for a good night’s sleep, and we regret that this was not resolved during your stay. Your comments regarding the cleanliness of higher surfaces and the communication you received from our team have also been noted and will be addressed with the relevant departments.We also apologise for the inconvenience regarding your invoice and the difficulty reaching the hotel by phone. This is certainly not the level of service we aim to provide.We truly appreciate your feedback as it helps us identify areas where we need to improve, and we hope we may have the opportunity to provide you with a much better experience in the future.

  • User:macis49

    Trip type: Business

    Deceiving

    rating14 Jan 2026

    Extremely disappointed, like others i check the facilities available and then decide based on that, if you read the website they have a restaurant, a bar, room service, a mini bar, they do have them but they are all closed not available, if they'd have mentioned any of this at time of booking i wouldn't of booked, guess that's why they decieve you. Breakfast is average and expensive, don't expect choice or a selection its limited and you eat what your given. Book elsewhere imho. Sophia Mantra Parramatta, Guest Services / Front Office at Mantra Parramatta, responded to this review Dear Macis49,Thank you for your feedback. We’re sorry to hear your stay was disappointing and that the availability of facilities did not meet your expectations. We understand how important clear information is when booking, and your comments regarding closed services and breakfast offerings have been noted and will be reviewed by management.

Get the Best Deals and Travel Ideas

Straight to Your Inbox

Our Privacy Policy

facebookinstagram

Travelodeal Reviews

Trustpilot