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Mercure Sydney Rouse Hill

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Mercure Sydney Rouse Hill

locationRouse Hill, Sydney - NSW

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About Mercure Sydney Rouse HillAbout Mercure Sydney Rouse Hill

Location

This hotel is located in Rouse Hill.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, a safe and a cash machine. Wireless internet access (no extra charge) allows guests to stay connected while on holiday. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services and facilities include a 24-hour security service, medical assistance and room service.

Rooms

Central heating ensures that rooms maintain just the right temperature. Equipped with a telephone and WiFi (no extra charge), the rooms provide many ways for guests to stay connected and entertained. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

At the hotel, guests can exercise and enjoy activities or just unwind. The outdoor pool complex provides invigorating refreshment. After an eventful day, guests can work out and recharge in the gym.

Meals

Various dining options are available, including a restaurant, a café and a bar. A delicious breakfast provides energy for the rest of the day. Staff are also happy to provide children's meals.

Amenities at Mercure Sydney Rouse Hill Amenities at Mercure Sydney Rouse Hill

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Playground

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      Restaurant(s)

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      Room Service

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Continental Breakfast

  • Sport/Entertainment

    • -

      Gym

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      Number of Pools

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      Outdoor Pool(s)

LocationLocation

Map preview

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

42

Very Good

15

Average

3

Poor

0

Terrible

3

Recent Reviews: 63

  • User:PeterG873

    Trip type: Couples

    Fabulous property

    rating09 Feb 2026

    Modern and clean. Beautiful bathroom.The suites are spacious and tastefully decorated.Air con and wifi excellent.Meals are next door at the pub and they did a great dinner and at breakfast their bacon was the best I think I’ve had.There’s a small pool, probably best for kids rather than lounging around.Loads of outdoor parking. Well located not far from a metro station and shopping centre.Excellent staff.The only downside? The rooms facing Windsor Rd do get some road noise so bring earplugs for a good night’s sleep. Harris Ratnawardana, Guest Services / Front Office at Mercure Sydney Rouse Hill, responded to this review Dear Peter, Thank you so much for your fantastic review!We’re delighted to hear that you enjoyed the modern, clean bathroom and found the suites spacious and tastefully decorated. It’s also great to know the air conditioning and WiFi met your expectations—comfort and connectivity are so important for a relaxing stay.We’re especially pleased you loved the meals next door! We’ll be sure to pass along your compliments about dinner and that standout breakfast bacon.Thank you as well for highlighting our location, parking, and team, your kind words about our staff truly mean a lot.Sincerely, Ejay Hotel Manager

  • User:laney974

    Trip type: Family

    Wish I could give less than 1 star

    rating08 Nov 2025

    Where do I start? I have slept in some pretty crappy places but not once have I felt the need to go to reception in person twice in the space of a few hours..We originally discovered body hair all over our “clean bed” and yes inside the bed sheets - to the point of actually stripping the bed to investigate which is something I have never felt the need to do anywhere until today!We got told they would investigate the issue and get the housekeeper to strip the bed when we’d leave for dinner and that was done but we came back after dinner, the music was so loud we felt like we were literally in a nightclub in our room. At 12:30 in the morning we ended up at reception letting them know how loud the music from the pub next door is getting and how we have been unable to sleep for the last hour… the response: the music usually stops at 3am! So not only is this something they were fully aware of, it is also something they won’t tell you and this is also something we need to expect every night?!

  • User:Joseph S

    Trip type: Solo travel

    A great Stay in Rouse Hill

    rating27 Dec 2024

    I arrived at the hotel at 9 30 am and met Nathan at reception, The hotel was quiet the night before and Nathan very kindly checked me into my room 306 , I was staying at this hotel for a week for a family wedding , The room was well equipped and the bed was so comfortable , The room was quiet even though it was near the street . Apparently the windows have treble glazing which helps . I had a delicious breakfast in the glasshouse next store and met Andy there from Dublin who was very welcoming. If i had any complaint it would be no parking for hotel quests on busy days at Fibbers Harris Ratnawardana, Guest Services / Front Office at Mercure Sydney Rouse Hill, responded to this review Dear Kevin, We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. We are very happy that you enjoyed your stay and the meals at Fiddler next door. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Ejay Front Office Manager

  • User:firsttime4me

    Trip type: Business

    Very accomodating

    rating09 Dec 2024

    The staff were so accomodating when the night before our arrival our plans changed requiring a change of bedding configuration and an early check-in. We really appreciated that they went above and beyond to accommodate us, it made such a difference to our stay.Beds were comfortable, plenty of channels to choose from on the TV, the internet was fast, and we also really liked both the dinner and the a la carte breakfast at the attached Fiddler.Thank you Mercure! Harris Ratnawardana, Guest Services / Front Office at Mercure Sydney Rouse Hill, responded to this review Hello, We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill,It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Ejay Front Office Manager

  • User:CazJayne

    Trip type:

    Value for money and great location

    rating27 Aug 2024

    Modern, clean apartment; friendly staff and great location. Highly recommended and will definitely stay again. Harris Ratnawardana, Guest Services / Front Office at Mercure Sydney Rouse Hill, responded to this review Dear Caz, We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill,It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Ejay Front Office Manager

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