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Mercure Sydney

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Mercure Sydney

locationSydney CBD, Sydney - NSW

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About Mercure SydneyAbout Mercure Sydney

Location

This hotel lies adjacent to the Central Railway Station in Sydney, and is within easy walking distance of both Chinatown and Darling Harbour.

Facility

The hotel has 517 non-smoking rooms, which are located on 15 storeys and are reachable by lift. The reception desk is open round the clock. A baggage storage service, safe, currency exchange service and cash machine are available. Wireless internet access in public areas (for a fee) allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Cyclists can make use of the bicycle storage area and hire service (for a fee). Complimentary newspapers are available. A business centre with fax machine, projector and photocopier is available.

Rooms

Air conditioning, individually adjustable heating and a fan ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the city from a balcony or terrace. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Separate bedrooms are available. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. A refrigerator, a mini fridge and a tea/coffee station are standard features. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a plug adapter, an alarm clock and WiFi provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. Family rooms are available for parents with children.

Sport

Going for a swim at the pool complex, which includes indoor and outdoor areas, is a great way to relax. Sun loungers are ready and waiting on the terrace. Leisure activities and facilities at the hotel include cycling/mountain biking, golf, a gym, callisthenics, aerobics and a sauna or, for a fee, massage treatments. Additional amenities include an entertainment programme for children with a number of fun activities.

Meals

Dining facilities include a breakfast room, a café, a bar and a pub. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Bed and breakfast can be booked. A continental breakfast buffet ensures a great start to the day. At dinner, guests order their favourite dishes à la carte. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available. Alcoholic beverages are available.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Mercure Sydney Amenities at Mercure Sydney

  • Facilities

    • -

      24-hour reception

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      Air conditioning

    • -

      Bar(s)

    • -

      Bicycle Cellar

    • -

      Café

    • -

      Car Park

    • -

      Conference Room

    • -

      Currency Exchange

    • -

      Disability-friendly

    • -

      Garage

    • -

      Hotel Safe

    • -

      Laundry Facilities

    • -

      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Pub(s)

    • -

      Restaurant(s)

    • -

      Restaurant(s) with non-smoking area

    • -

      Room Service

    • -

      Shops

    • -

      Small supermarket

    • -

      Wifi

  • Hygiene

    • -

      ALLSAFE (Accor/Bureau Veritas)

    • -

      Contactless check-in/-out

    • -

      Contactless payment

    • -

      Contactless room service

    • -

      Enhanced cleaning programme

    • -

      Hand sanitiser

    • -

      Health checks on staff

    • -

      Housekeeping only upon request

    • -

      Hygiene training for staff

    • -

      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

    • -

      Sanitiser dispenser

    • -

      Social distancing regulations

    • -

      Use of commercially available disinfectants

  • Meals

    • -

      à la carte Dinner

    • -

      Breakfast Buffet

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      Continental Breakfast

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      Set menu dinner

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

    • -

      Children's Entertainment

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      Golf

    • -

      Gym

    • -

      Indoor Pool

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      Massage

    • -

      Outdoor Pool(s)

    • -

      Sauna

    • -

      Sun loungers

    • -

      Sun terrace

LocationLocation

Map preview

Around this property:

City Centre

100 m

Public Transport

200 m

Bus Station

300 m

Underground/Over ground Station

500 m

Tourist Centre

1 km

Park

1 km

Shopping opportunities

1 km

Restaurants

2 km

Bars / Pubs

2 km

Nightclub

2 km

Golf Course

8.9 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1840

Very Good

2636

Average

996

Poor

236

Terrible

174

Recent Reviews: 5882

  • User:OnAir54146288619

    Trip type: Family

    Lovely experience

    rating19 May 2026

    The hotel is centrally located and rooms too were good enough for a family of 4(we got an upgrade as accor members so).The best part about the stay was the manager at the reception named Michelle.she was really helpful,friendly and sweet. We also had a buffet breakfast but we found very very limited options if you are a vegetarian. Since we are jains we were hoping to have baked beans but that too was available only one day.fruits thy have a good spread.Overall a lovely experience. Ben Murphy, General Manager at Mercure Sydney, responded to this review Dear OnAir54146288619Thank you for taking the time to share your experience. We are glad that you enjoyed a wonderful stay with us and the wonderful service provided by Michelle. We appreciate your feedback regarding breakfast and we hope to welcome you again one day.Kind regards,Ben MurphyPortfolio General Manager – Schwartz CBDMercure Sydney and Ibis Sydney World Square

  • User:Mary G

    Trip type: Business

    Greed. Unsatsifactory service and don't be fulled by their "Flexible Rate" policy.

    rating12 Apr 2026

    GREED!!...An absolute Disappointment and Unsatisfactory Mercure. Do better!! Your service is great but your ethical standards is 0 when with treating customers. I booked a "Flexible Rate" online as a Qantas FF member. I got ill the night before and notified both the Mercure and Qantas to explain.. I had stayed at the Mercure 3 weeks in a row prior as it is closer to my meetings each week. I spoke to the Supervisor in charge known as "Faith" only to be told "No sorry we can't anything". In other words "I don't care"...Thanks for nothing...$325 on your "Flexible Rate" is a SCAM and Unsatisfactory. We will never stay there or recommend your Hotel to anyone else in the future. Absolute Disgusting! Ben Murphy, General Manager at Mercure Sydney, responded to this review Dear H2513BCmarygThank you for taking the time to tell us about your reservation experience via a third party.I appreciate you sharing your feedback and apologize that our cancellation policy did not meet your expectations.Kind regards,Ben MurphyPortfolio General Manager – Schwartz CBDMercure Sydney and Ibis Sydney World Square

  • User:Mint1239

    Trip type: Solo travel

    Perfect

    rating10 Apr 2026

    I only stayed at the hotel for one night, and luckily my room was at the end of the hallway, quite far from the elevator, so it was really quiet. What I liked most was the full-length mirror and the lighting—it was bright enough, which is something I always look for. The hotel lobby was under renovation, but it didn’t affect my stay too much. Overall, the experience was still perfect for me. Ben Murphy, General Manager at Mercure Sydney, responded to this review Dear Mint1239Thank you for taking the time to share your experience. We are glad that you enjoyed your stay and the comfort of your room.We hope to see you again very soon.Kind regards,Ben MurphyPortfolio General Manager – Schwartz CBDMercure Sydney and Ibis Sydney World Square

  • User:HolidayPleaseToday

    Trip type: Business

    Some helpful info to be aware of

    rating09 Apr 2026

    Hotel met our core needs on location and facilities. However, it is best to avoid rooms near “service room” facilities. We are staying in 1316. From 6am staff come and drag out their trolley into the hallway, talk, set up, and bang the door and trolley around. Excessive noise. This is repeated. Other minor issues: Air conditioning is loud. Had the air filter cleaned, which helped. A large amount of noise transfer from other rooms. Shower and toilet drains from above rooms are the worst. Would look at alternatives next time. Ben Murphy, General Manager at Mercure Sydney, responded to this review Dear HolidayPleaseTodayThank you for taking the time to share your experience and provide us with constructive feedback to review further.We hope to have the opportunity to welcome you again one day.Kind regards,Ben MurphyPortfolio General Manager – Schwartz CBDMercure Sydney and Ibis Sydney World Square

  • User:Melina B

    Trip type: Family

    AWFUL EXPERIENCE. THIEVES

    rating01 Mar 2026

    Do not under ANY circumstances, stay here. I got STOLEN from my room. A pair of Beats Studio Pro headphones which, may not seem like much, but they are around 530 AUD. The hotel staff did NOTHING to help, and if that weren’t enough, they went through all mine and my family’s luggage like we were criminals. Solved nothing, didn’t reimburse me for the price or give us any compensation whatsoever.They said that none of the staff saw them. Like if someone steals they’re gonna come forward and say yes it was me.ABSOLUTE HORRENDOUS EXPERIENCE. Go elsewhere, it really is not worth it to go through an awful moment during your holidays. As of myself, I am still in back and forth communication with the hotel managers who refuse to take any responsibility and basically told me to just move on. Ben Murphy, General Manager at Mercure Sydney, responded to this review Dear dreamytravelling,I understand how upsetting it can be to feel that your belongings are not secure, however our team takes the safety of our guests and their belongings seriously. I am aware that a thorough investigation has been completed and we since have been in contact with yourself directly.Kind regards, Ben Murphy Portfolio General Manager - Schwartz CBD Mercure Sydney and Ibis Sydney World Square

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