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Peppers The Hills Lodge

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Peppers The Hills Lodge

locationCastle Hill, Sydney - NSW

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About Peppers The Hills LodgeAbout Peppers The Hills Lodge

Location

The hotel is just a 30-minute drive from the centre of Sydney. It is conveniently located near the Norwest Business Park and at the doorstep of Norwest Business Park and Hills Industrial Estate. Koala Park amusement park is approximately 5 km from the hotel and Rosehill Racetrack is around 14 km away. Kingsford Smith Airport is roughly 6 km from the city hotel.

Facility

The hotel has a lift and features 97 non-smoking rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. There are also a number of shops that make for great strolling and browsing. The grounds of the hotel feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services include a 24-hour security service, medical assistance, room service, a laundry service and a hotel shuttle bus. A fax machine is on hand for guests' business and communication needs.

Rooms

Rooms are equipped with air conditioning and central heating. A balcony is among the standard features of some rooms. Rooms have a double bed, a queen-size bed or a king-size bed. Separate bedrooms are available. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator, a stovetop, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

Sport

Even in cool weather, guests can swim a few laps in the heated outdoor pool. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. There are many ways to relax or stay active at the hotel, including tennis, a gym, a spa, a sauna, a steam bath and massage treatments.

Meals

The dining area includes a restaurant with air conditioning and a bar. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Peppers The Hills Lodge Amenities at Peppers The Hills Lodge

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Enhanced cleaning programme

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Gym

    • -

      Massage

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      Outdoor Pool(s)

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      Parasols

    • -

      Sauna

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      Steam bath

    • -

      Sun loungers

    • -

      Sun terrace

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      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

333

Very Good

257

Average

56

Poor

15

Terrible

16

Recent Reviews: 677

  • User:envyedevents

    Trip type: Couples

    Needs Attention to Detail

    rating25 Oct 2025

    Peppers should have provided us with wonderful memories for our 10th anniversary. It did not.We are Accor members, and had been here some years ago, so we looked forward greatly to our stay even though it was a three-hour drive away.Check-in was efficient, but lacked warmth and sincerity. The room was well-presented, comfortable, nicely furnished and spotlessly clean. The hotel booking site had enquired if the stay was for a special reason, so we had informed them of our anniversary. They left us a tiny complimentary slice each - and one can of water to share between us! The Wi-Fi code didn't work, and after venturing back to the Concierge desk, we were told that it had recently been changed and we had been given the incorrect code: small details matter in luxury hotels.Our room looked directly onto the car park (we had chosen this because we suspected that the pool room views overlooked the main road); however, the curtains didn't extend entirely across the window and door, so light came into the room. That wouldn't have been too awful, apart from the fact that it reflected straight into a mirror next to the bed, and kept me awake for the better part of the night. I reported this problem upon check-out, so apparently this will be brought to the attention of management. Had it not been for the decor, we could have mistaken this Peppers for an Ibis. Mitch George, General Manager at Peppers The Hills Lodge, responded to this review Dear envyedvents,Thank you for sharing your feedback. We're truly sorry to hear that your anniversary stay didn’t meet expectations. While we're glad you found the room clean and comfortable, we regret the missed opportunities to make your celebration more special and the inconveniences you experienced.Your comments about the Wi-Fi, room lighting, and service have been noted and will be shared with our team to help us improve. We appreciate your honesty and hope we can provide a more memorable experience in the future.Mitch GeorgeGeneral Manager

  • User:minicooperdownunder

    Trip type: Solo travel

    Nice place for a couple of nights.

    rating16 Oct 2025

    Stayed here for 2 nights in October 2025 before I headed north to Nelson’s Bay.My room was spacious, clean and well equipped apart from no easily accessible power points as the only one near the desk was at floor level. The room had everything I needed for a two night stay and looked like it had been recently renovated.The hotel is located in a fast growing area of north-west Sydney and from the groups at breakfast would appear to be a popular place for small business meetings.Breakfast was a decent selection and a good start to the day. The hotel had free underground secured parking under my building and plenty of open parking on the grounds.Overall a decent choice if you need to be in this area. Mitch George, General Manager at Peppers The Hills Lodge, responded to this review Thank you for your thoughtful review. We're glad to hear you enjoyed your spacious and clean room, and that our location and amenities suited your needs during your stay.We appreciate your feedback regarding the power point placement and will take it into consideration for future improvements. It’s great to know our breakfast and parking options added to your positive experience.We hope to welcome you back again soon!

  • User:Michael_MandM

    Trip type: Couples

    Nice Hotel

    rating08 Oct 2025

    The thing that stands out about Peppers The Hills Lodge is the people. Every staff members that we came in contact with was extremely friendly, and happy to do anything that made our stay a pleasant one. We had a king room which was very nice, our balcony overlooked the pool area, and the in-house restaurant and bar were just a short walk along the corridor. There was undercover secure parking, along with a Tesla EV charger which was very handy. All in all a great stay. Mitch George, General Manager at Peppers The Hills Lodge, responded to this review Thank you for your lovely feedback! We're thrilled to hear that our team made such a positive impression and helped make your stay a great one. It’s wonderful to know you enjoyed your king room with a pool view, and that our facilities — including the secure parking and EV charger — added convenience to your visit.We truly appreciate your kind words and hope to welcome you back again soon!

  • User:27kurtg

    Trip type: Couples

    Kindest people ever, everyone is so welcoming like your part of the family.

    rating18 Jul 2025

    Hi all,The people at this place have consistently been amazing to myself and my wife, we are married here and had our anniversary here. have very fond memories, their kindness continues to surprise us. Mitch George, General Manager at Peppers The Hills Lodge, responded to this review Thank you so much for your beautiful words. It means the world to us that Peppers The Hills Lodge has been part of such special moments in your life — your wedding and anniversary. We're truly honoured to have played a role in those memories.Your continued visits and kind recognition of our team’s warmth and care are deeply appreciated. We look forward to welcoming you and your wife back again soon.

  • User:Andrew B

    Trip type: Business

    Business stay

    rating19 Apr 2025

    Very clean and comfortable rooms and facilities. Will definitely be back when next in the area.Very good staff and service. Restaurant was very popular and busy each night though I didn’t eat in so can’t comment on the quality of the food. Service for breakfast was good Mitch George, General Manager at Peppers The Hills Lodge, responded to this review Dear Andrew B,Thank you for your kind words and for sharing your experience with us!We’re so pleased to hear that you found our rooms and facilities clean and comfortable, and that our team provided very good service throughout your stay. It’s wonderful to know you’ll be returning when next in the area — we truly look forward to welcoming you back.Mitch GeorgeGeneral Manager

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