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Pullman Sydney Hyde Park

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Pullman Sydney Hyde Park

locationSydney CBD, Sydney - NSW

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About Pullman Sydney Hyde ParkAbout Pullman Sydney Hyde Park

Location

This hotel is located at the junction of downtown Sydney's business district, overlooking the Hyde Park, and is just minutes from city shopping, the harbour, Opera House, Darling Harbour and the city's vibrant nightlife. Sydney-Kingsford Smith Airport is approximately 10 km from the hotel.

Facility

The hotel welcomes guests in a 43-storey building with 3 lifts and 241 non-smoking rooms. The reception desk is open round the clock. A baggage storage service, a safe and a currency exchange service are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a page service and a hotel shuttle bus. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. A welcome gift awaits guests. Guests have a view of the park from the balcony or terrace, which are standard features of some rooms. All rooms are carpeted and have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. Further amenities include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a plug adapter, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests can take advantage of the nightly turndown service. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked.

Sport

Guests can enjoy a refreshing swim in the outdoor pool area. Sun loungers and parasols are available on the sun terrace. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including a gym, a spa, a sauna, a steam bath and hydrotherapy treatments.

Meals

The hotel includes a non-smoking restaurant and a bar. A continental breakfast buffet guarantees a great start to the day. For lunch and dinner, guests can order à la carte. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Pullman Sydney Hyde Park Amenities at Pullman Sydney Hyde Park

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Theatre

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Gym

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      Jacuzzi

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1097

Very Good

1065

Average

492

Poor

180

Terrible

138

Recent Reviews: 2972

  • User:Celestina C

    Trip type: Friends getaway

    Had a accident bcos of bathtub is super slippery

    rating30 Apr 2026

    watchout for the bathtub is super slippery and how did a brainless interior designer tha they put shower on top of the bathtub without mat. lucky I didn’t sue this hotel. Guest Services, Guest Services / Front Office at Pullman Sydney Hyde Park, responded to this review Dear Valued Guest,Thank you for taking the time to share your feedback with us.We were truly sorry to hear about your fall during your stay and sincerely hope that you are recovering well. The wellbeing and safety of our guests is extremely important to us, and we understand how distressing this experience must have been.Please know that our team was genuinely concerned and made every effort to check in with you regularly throughout your stay to ensure you were comfortable and supported. To assist further, we arranged a non-slip bath mat for your use for the remainder of your time with us.We were relieved to hear that the medical advice you received was positive, and we truly hope your recovery continues smoothly.Thank you again for bringing this matter to our attention and for allowing us the opportunity to care for you during your stay.Warm regards,Pullman Sydney Hyde Park

  • User:bellapretenda

    Trip type: Couples

    Dining over-priced and inedible

    rating05 Apr 2026

    Easter Monday a last local resort. Not somewhere I would usually choose but hoped it would be tasty and reasonable. My main “beef” is the serious lack of vegetarian options. The choice of cauliflower steak was a total disaster. Raw. Cold. Drizzled with, not sufficient, sauce. Impossible to cut through. ($30). The seasonal vegetables overcooked. The fries were good. Paul served and as always his warmth and professionalism overshadowed the culinary disappointment. It is and should remain a cafe. With contemporary and varied delicious reasonable prices. Good wine list. Time to rethink local and in-house wants. Thitiyapha Longkhrut, Guest Services / Front Office at Pullman Sydney Hyde Park, responded to this review Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent dining experience at Pullman Sydney Hyde Park.We sincerely apologise that your experience did not meet expectations. We regret to hear your comments regarding the quality of the dishes, particularly the cauliflower steak and seasonal vegetables, and we understand your disappointment.We also appreciate your feedback regarding the limited vegetarian options and pricing. Your comments have been shared with our culinary team for review as we continue to refine our menu and dining experience.At the same time, we are very pleased to hear your kind recognition of Paul. His warmth and professionalism are truly valued, and we will be sure to share your feedback with him.If you would like to discuss your experience further, please feel free to contact our Guest Experience Manager, Adrian at h8763@accor.com.Thank you again for your honest feedback. We hope to have the opportunity to provide you with a much-improved dining experience in the future.Warm regards,Pullman Sydney Hyde Park

  • User:stavanger85

    Trip type: Solo travel

    Highly recommended. I will be back.

    rating28 Feb 2026

    This is a great hotel and I will be back. The room was really nice, clean, quiet and had a great view of the Sydney Heads. I found the restaurant on site to be excellent with exceptional service and quality. I enjoyed my stay here.

  • User:Glenn T

    Trip type: Family

    Fantastic Stay will be back!

    rating01 Feb 2026

    We have just arrived back home in Hobart after a 1 week stay in Sydney staying at the Pullman Hyde Park. What can we say that does this Hotel the justice it so deserves, Location is perfect, train station across the road, bus stops down the road, light rail 2-3 bocks away. From the moment we walked in the door and was greeted by the lovely Mackenzie on check in, the friendliness of the bar and breakfast staff, in fact all the staff were always cheerful and friendly. The hotel was clean and tidy, seemed nothing was a problem! Mackenzie was wonderful upon check out this morning. Was excellent value, fitted right in with our budget for the trip. Even though it is located on a busy road, you did not notice the traffic noise. We are already missing the hotel and are looking forward to our next stay.

  • User:bhrjnq

    Trip type: Friends getaway

    Great location, but standards have slipped badly

    rating30 Jan 2026

    We’ve stayed at Pullman Hyde Park around four times over the past 12 to 18 months. Each stay has been worse than the last.Basic in-room functionality keeps failing. On our last three stays the room phone did not work. Pressing the guest services button gets no answer or is faulty. When calling the hotel from a mobile, that button doesn’t work, but there are no clear instructions anywhere on how to reach reception if it does not work. They told me someone would come fix the phone - no one came. On our most recent stay, after eventually reaching someone, we asked for ice and a knife to cut a lemon as we were having drinks in the room. Nothing arrived.Housekeeping is inconsistent. Soap, shampoo and conditioner are often empty, suggesting they are not being refilled as standard between guests. On a previous stay we had to ask twice for refills because the first request was ignored. Toilet paper seems a rare commodity and also not replenished. Room service was acceptable, but the tray was left inside our door for two nights. Even after informing staff and it was clearly visible to housekeeping all day and ignored by night staff.The lifts remain a major issue. One has been out of service for at least 18 months. Wait times of up to 15 minutes to get to breakfast or the ground floor are common. It does not appear anything is being done to fix it.Staff listen to complaints and do nothing. The location is excellent. This was once our go-to hotel in Sydney, but based on our recent stays we will be finding somewhere else. We expected more from Pullman and this experience does not reflect well on Accor as a brand.

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