Rydges North Sydney

Recent Reviews: 51

• User:NickB5547

  Trip type: Business

  Central, clean but still developing.

  05 May 2026

  I’ve not stayed here before but as Black member I was upgraded to a 2 bedroom corner suite, which was nice. However that’s sort of where the goodness ended. There has been, or is an upgrade process underway across the hotel, the rooms have been modernised to a point, but everything else feels old and worn out. The rooms feel small, there’s too much stuff in them, and you feel hemmed in. The bar and restaurant area is again old, but clean and tidy. I’m only having a grumble because I stay 40plus nights a year with the chain and this one feels like it needs some more love. Having said that, it’s clean, appears to be centrally located and is very handy to the metro line. I’m a little ho-hum on this one, but a bed is a bed and it’s clean and comfortable. I guess if you know the chain well, just understand this one is still coming up to standard.

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• User:David W

  Trip type: Family

  Bad experience at Rydges North Sydney.

  08 Feb 2026

  Our family stayed at the Rydges North Sydney between 28-30 December 2025. Unfortunately, we were extremely dissatisfied with the experience and will certainly not be returning again. I am only writing this review after multiple failed attempted contact with the hotel since, despite the attendant informing us upon departure that the hotel manager would call us.On the first night, our family had zero sleep due to a constant banging sound all night. As a result, we contacted reception immediately on the morning of the 29th and the attendant inspected the room and confirmed a fault in the elevator, causing the excessively loud noise. We then had to change rooms, proving highly inconvenient.We discussed this inconvenient situation with reception upon moving rooms and on the day of departure and were advised both times that there was no hotel manager on duty. In this situation, we expected a refund for at least one of the two nights, but after multiple emails and filling in contact forms on the Rydges North Sydney website… nothing. I hope this review serves as a demonstration to the lack of accountability and sheer ignorance from hotel management at this Rydges location.In addition, the car park was not secure. We informed reception that the security door next to the main roller door was broken and unable to be locked, to which we were advised that they know about that issue, it was not fixed for the duration of our stay. In fact, the reason this was concerning was that a car in the carpark had its rear window smashed in an obvious robbery. I would not recommend this hotel at all. Mitchell Mclachlan, General Manager at Rydges North Sydney, responded to this review Hi Davidw09732WM,Thank you for taking the time to share this, and I’m genuinely sorry that your experience with us fell so far short, especially for a family stay over the holiday period. That’s incredibly disappointing to read, and not the experience we aim to deliver.A night without sleep is unacceptable, and while I’m glad the team were able to identify the issue and move you, I completely understand how inconvenient and frustrating that situation would have been, particularly having to relocate mid-stay.What concerns me just as much is the lack of follow-up after you raised this with the team. You were told a manager would contact you, and that didn’t happen, that’s not good enough. We take accountability seriously, and in this instance, we clearly let you down.I’m also very sorry to hear about your concerns regarding the car park. While the issue had been identified, that doesn’t take away from how it would have made you feel, especially given the incident you witnessed. Your sense of safety and security should never be in question when staying with us.I understand your expectation around compensation given the circumstances, and I’d really appreciate the opportunity to personally review this and make it right for you. If you’re open to it, could you please contact me directly via email at mitchell_mclachlan@evt.com, or reply here with the best contact details? I will ensure this is handled properly and without further delay.Again, I’m truly sorry for your experience and for the lack of communication that followed. This isn’t reflective of the standards we hold ourselves to, and I appreciate you bringing it to our attention.Kind Regards,Mitch MclachlanGM

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• User:Bazz2011

  Trip type: Business

  Comfortable and enjoyable work trip

  25 Jan 2026

  Excellent location just outside the city centre, but with a metro outside meaning you can be at iconic landmarks like the Opera House within 10 minutes.Friendly front of house. Very accommodating housekeeping staff, and well-appointed rooms. Mitchell Mclachlan, General Manager at Rydges North Sydney, responded to this review Hi Bazz2011,Thank you so much for taking the time to share your feedback from your recent stay at Rydges North Sydney.We’re delighted you enjoyed our location and the convenience of having the Metro right at our doorstep. Being able to reach the Opera House and the CBD so seamlessly is something we’re very proud of, so it’s great to hear it added to your stay.I’m also pleased to know our Front Office and Housekeeping teams made a positive impression. I’ll be sure to pass on your kind words to them. The Team takes great pride in delivering warm, attentive service and maintaining high room standards.The team and I look forward to welcoming you back again soon and look forward to looking after you on your next visit to Sydney.Kind Regards,Mitch MclachlanGM

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• User:Sandeep R

  Trip type: Family

  Helpful staff

  18 Jan 2026

  People from reception are very friendly and helpful. They went beyond and above to sort out my parking issue I had with hotels underground parking. Great housekeeping and clean room. Mitchell Mclachlan, General Manager at Rydges North Sydney, responded to this review Hi 598sandeeprThank you for taking the time to share your feedback, on your recent Rydges North Sydney stay.The team and I are delighted to hear that our reception team were able to step in and help resolve the parking issue for you. Going the extra mile when something unexpected comes up is exactly what we strive for, so it’s wonderful to know that made a difference to your stay.It’s also great to hear your kind comments about the housekeeping team and the cleanliness of your room. I’ll be sure to pass this feedback on to both teams, as recognition like this means a lot to them.We appreciate you choosing to stay with us and look forward to welcoming you back again soon.Regards,Mitch MclachlanGM

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• User:michaelvW6549TX

  Trip type: Solo travel

  Let down by dining options.

  10 Jan 2026

  The hotel is close to a Metro station at Miller & McLaren Sts and you can take either street but the longer one via Miller St is flatter.I arrived at about 230 pm and was looking for food but nothing was available and room service didn't commence for another 2 hours. There was little available nearby at that time except for an up-market restaurant. Dinner had to be ordered from the bar and choices were limited, with only one person serving drinks and the food. It wasn't busy and this may account for why the chips served with my meal were stone cold.Breakfast was better staffed and of a reasonable standard. The coffee which was included came from air pots and wasn't hot enough, though there was the option to pay more money for a fresh brew. Mitchell Mclachlan, General Manager at Rydges North Sydney, responded to this review Hi MicahelvW6549TX,Thank you for taking the time to share such detailed feedback from your Rydges North Sydney experience. All feedback positive or negative is constructive and helps as improve as a business and hotel, it’s genuinely appreciated.I couldn’t agree more about the Metro access. Being so close to Miller and McLaren Streets makes getting into the city quick and easy, and we’re glad that was helpful for you.I’m sorry to hear about the challenges you experienced with food availability and service in the afternoon and evening. While there are plenty of additional dining options within a short 10-minute walk of the hotel, we can understand guests still prefer the convenience of being able to dine comfortably in-house, especially after arriving or settling in. This is something we are actively reviewing so we can better support our guests during those quieter periods and improve the overall dining experience.Your comments around the bar service and the temperature of the food have been shared with our food and beverage team so we can address both staffing and service standards moving forward.It’s great to hear breakfast was a better experience overall and thank you also for your feedback on the coffee, this is another area we’re reviewing to ensure even our included options meet expectations.I appreciate your honest and constructive feedback and hope to have the opportunity to provide you with a smoother, more enjoyable stay next time you’re in North Sydney.Kind Regards,Mitch MclachlanGM

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