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Swissotel Sydney

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Swissotel Sydney

locationSydney CBD, Sydney - NSW

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About Swissotel SydneyAbout Swissotel Sydney

Location

The hotel enjoys a vibrant inner-city location, offering relaxed and luxurious surroundings right on the doorstep of some of the best dining, shopping, entertainment and landmarks Sydney has to offer. The Sydney Harbour Bridge, the historic Rocks, the Sydney Opera House and the beautiful Botanic Gardens are all within easy reach of the hotel.

Facility

The hotel has a lift and features 359 rooms. The reception desk is open round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. Parking facilities available to guests include a garage and a car park (for a fee). Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser and a coin-operated laundry. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the city from a balcony or terrace. All rooms are carpeted and include a double bed, a king-size bed or a sofa bed. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. A refrigerator, a mini fridge and a tea/coffee station are standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a plug adapter, an alarm clock and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, cycling/mountain biking and golf are available. Sport and leisure facilities at the hotel include a gym and callisthenics. There is a wellness area with a spa, a sauna, a steam bath and a beauty salon. Subject to charge: massage treatments.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals. Alcoholic beverages are available.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

Amenities at Swissotel Sydney Amenities at Swissotel Sydney

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Centre

0 m

Beach

8.5 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2281

Very Good

1103

Average

297

Poor

155

Terrible

136

Recent Reviews: 3972

  • User:alanv4

    Trip type: Solo travel

    Swisshotel Sydney - worth the stay

    rating17 May 2026

    Stayed 3 nights in May 2026. Have stayed here before and have always likedthis hotel. The atmosphere is great and the rooms are good size, very cleanand bed is comfortable.Preventing me from giving this hotel a 5 star rating is two items - the lifts arestill being refurbished and thus there are delays from time to time and theexecutive lounge seems to be an after thought. Michelle Holdsworth, Guest Services / Front Office at Swissotel Sydney, responded to this review Dear Alanv4,Thank you for sharing your feedback and for your continued support of Swissôtel Sydney.We’re delighted to hear you continue to enjoy the atmosphere of the hotel, along with our spacious, clean rooms and comfortable beds. It’s wonderful to know we remain a hotel you enjoy returning to.That said, I sincerely apologise for the inconvenience caused by the ongoing lift refurbishment works. We understand the delays can be frustrating and appreciate your patience while these important upgrades are completed. We are looking forward to having all lifts back in full operation in the second half of the year.We also appreciate your honest feedback regarding the Executive Lounge experience. Your comments have been noted and shared with the relevant teams as we continue reviewing and improving our guest offerings.Thank you again for taking the time to provide your feedback. We look forward to welcoming you back again soon.Warm regards,Michelle HoldsworthFront Office Manager

  • User:Gerry_W_Reisenberger

    Trip type: Business

    Convenient location, good value for money

    rating07 May 2026

    I have stayed in a couple of hotels in Sydney previously, and never quite found the right one for me. But this hotel is a keeper. The location is great next to the George Street pedestrian zone shopping street, it’s only a couple of minutes walk to the St James train station to the airport and the price is acceptable for that what is offered. The hotel gives a very luxurious vibe to it. The rooms are fairly spacious with nice views, and I received a nice welcome amenity as well. Sleep comfort is really good with comfortable beds. While the bathroom is spacious, the layout is a bit odd and feels space is wasted. The design of the bathroom also feels much older than the rooms (as if the rooms were recently renovated but the bathrooms were skipped - the designs just don’t match). Overall my preferred choice for a future stay in Sydney now. Michelle Holdsworth, Guest Services / Front Office at Swissotel Sydney, responded to this review Dear Gerry_W_Reisenberger,Thank you for your fantastic feedback.We’re delighted to hear that your experience with us stood out amongst your previous stays in Sydney and that we have become your preferred choice for future visits. It’s wonderful to know you enjoyed our central location, spacious rooms, comfortable beds, and the overall luxurious feel of the hotel.We also appreciate your thoughtful feedback regarding the bathroom layout and design. Comments such as yours are invaluable as we continue to review and improve our guest experience.Thank you again for your kind words, and we look forward to welcoming you back on your next trip to Sydney.Warm regards,Michelle HoldsworthFront Office Manager

  • User:Celia L

    Trip type: Family

    Great hotel ruined by nightmare lifts

    rating02 May 2026

    My husband and I and our adult children stayed here for an extended weekend. The location is fantastic, the cleanliness is very good and the staff are wonderful. The decor is a bit odd, but the one thing that would prevent me ever staying here again is the lift situation. You catch two lifts. One from the street level to the lobby and then a second to the floor of your room. The lifts are being renovated but we heard they still frequently break down. During our three night stay it actually became quite stressful trying to get into a lift. You waited a ridiculous amount of time for a lift, lining up when you were in the lobby. When you finally got in you stopped on most levels as the other guests tried to get in, and inevitably ended up squashed in with your nose against someone’s back. I pity anyone with a pram. The poor staff were having to take people up and down in the service lift from the back areas when it got exceptionally bad. My son and his girlfriend were supposed to be meeting us in the lobby to go out for dinner, finally in exasperation they took the fire escape stairs, they just couldn’t get into a lift. They ended up having to get out on the street level half way around d the block and then line up to catch another lift up to the lobby. It was quite stressful. There was no feeling that you could just drop bags off to your room then head out again due to the nightmare of having to line up for lifts, or not get into one at all!!!! This really needs to be fixed, you get a feeling of being trapped. It needs to be fixed. Michelle Holdsworth, Guest Services / Front Office at Swissotel Sydney, responded to this review Dear 137celial,Thank you for taking the time to share your detailed feedback. We are pleased to hear you enjoyed our fantastic location, cleanliness, and the wonderful service provided by our team.However, we are truly sorry to learn of the significant frustration caused by the lift situation during your stay. We completely understand how stressful and inconvenient this would have been for you and your family, particularly when trying to move around the hotel and enjoy your time together.Please note that our lifts are currently undergoing refurbishment works, with upgraded lifts being progressively returned to service soon. We sincerely apologise for the disruption during this improvement period and appreciate your patience and understanding.We also appreciate your recognition of our team members who did their best to assist throughout these challenges. Your comments have been shared with management as we continue working to enhance the guest experience.Thank you again for your honest feedback. We regret that this issue overshadowed what should have been an enjoyable stay.Regards,Michelle HoldsworthFront Office Manager

  • User:Ron1954Sydney

    Trip type: Couples

    Pleasant stay

    rating01 May 2026

    Stayed 2 nights and received a lovely upgrade to what appeared to be a recently refurbished room on the 25th floor. Very comfortable and set out, great housekeeping staff.First morning had breakfast in the executive lounge being a Diamond Accor member and found it very basic, second morning tried the buffet breakfast at Ten Stories and was very impressed with the variety and layout one of the best I have come across in some time.Had a very pleasant stay and will be back definitely especially thanks to the outstanding help and knowledge of Mariza at front reception that made our stay even more memorable. Michelle Holdsworth, Guest Services / Front Office at Swissotel Sydney, responded to this review Dear Ron1954Sydney,Thank you for taking the time to share your wonderful feedback, and for your continued loyalty as a Diamond member.We’re delighted to hear you enjoyed your upgrade to one of our recently refurbished rooms and that you found the accommodation comfortable and well presented. It’s also fantastic to know our housekeeping team helped make your stay enjoyable.I’m pleased you had the opportunity to experience breakfast at Ten Stories and that it left such a positive impression. Your comments regarding the variety and layout are greatly appreciated and will be shared with our culinary team.Most importantly, thank you for recognising Mariza at Front Reception. Your kind words about her outstanding help and knowledge are wonderful to hear, and I will ensure she receives your feedback. Our team takes great pride in creating memorable experiences for our guests.We truly appreciate your support and look forward to welcoming you back again soon for another pleasant stay.Warm regards,Michelle HoldsworthFront Office Manager

  • User:bonnievanessafoster

    Trip type: Solo travel

    Luxury hotel in the heart of Sydney

    rating27 Apr 2026

    Such a beautiful stay at the luxury Swissotel Sydney. The room was delightful with a great view of the city! Michelle Holdsworth, Guest Services / Front Office at Swissotel Sydney, responded to this review Dear bonnievanessafoster,Thank you for your kind words regarding your stay at Swissôtel Sydney. We are delighted to hear that you enjoyed the luxury of our hotel and appreciated the beautiful view from your room. We look forward to welcoming you back in the future.Warm regards,Michelle HoldsworthFront Office Manager

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