The Old Clare Hotel

Recent Reviews: 606

• User:chrissnape2015

  Trip type: Family

  Poor service protocol

  06 Mar 2026

  We visited the Rooftop bar for drinks. Barmaid took our order, beer for me and spicy margarita for my wife…she said she would bring the marg over..She then proceeded to serve 5 or 6 other people who were behind us..when I complained she said it was because cocktails take longer, but others came away with cocktails…she then mixed a poor marg and slammed it down, spilling quite a bit in the process..will not be returning. Brooke P, at The Old Clare By Ode Hotels, responded to this review Hi Chris,Thank you for sharing your feedback regarding our Rooftop Bar. We have ensured that the staff member’s manager has been informed for further follow-up.We sincerely apologize that this was your experience at the Rooftop Bar. It is certainly not the level of service we expect from our staff, and we will be taking proactive steps to help prevent this from happening again.Warmest regards,Brooke

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• User:StephenJDA

  Trip type: Solo travel

  Bad Breakfast experience: How long to cook a soft boiled egg?

  16 Feb 2026

  I was the only person in the restaurant on Monday morning, ordered coffee and eggs+ Coffee arrived OK, 20 minutes later I asked where my breakfast was, and waiter went to kitchen, returned empty handed. Breakfast no where to be seen. I cancelled. VERY POOR MANAGEMENT. People are often in a hurry on a weekday, and breakfast prep should be efficient especially when no competing demands Brooke P, at The Old Clare By Ode Hotels, responded to this review Hi Stephen, Thanks for providing your feedback, completely understand your frustrations and agree that waiting over 20 min for coffee and eggs is excessive. We have recently hired a brand new team and have seen positive changes in our Breakfast service. We understand this may deter you from returning but if you ever were to, I can ensure you improvements have been made. Warmest Regards, Brooke

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• User:katarinab885

  Trip type: Business

  Average room, terrible customer service and poor event management.

  30 Jul 2025

  In short, we stayed three nights, had one business event. The events team and reception are on two different planets, the hotel is average at best and the customer service was reluctant and stingy. First off, there's woeful signage. We were dropped out the front of what looked like a standard pub. Nothing to tell us how to find reception, and we had to just wander around to find it. The staff in the pub didn't help. We had five huge bags with us, no one lifted a finger.When we finally stumbled into reception to an unmanned desk and waited, the manager finally appeared. We were then told he could not find our accommodation reservations, even though he had our event booking. We had to get our laptops out and go through our emails to find 'proof' we'd spoken with the events team to book accommodation. He was so dismissive and rude, he could hardly hold eye contact. He would not apologies or attempt to make us feel better. I was trying to joke around a bit to try and lighten the mood, he wasn't having it. He made a big deal about how he was going to put our accommodation through as no charge, EVEN THOUGH WE HAD PAID up front and had the proof on our laptops. It was rude, unnecessarily so and pointless. We had booked, they had screwed up.We then get no communication about any of this on monday from the events people, clearly the manager on the desk didn't do a thing about anything after we went to our rooms. I had to tell her what had happened. She didn't care much anyway.Then our event was on Tuesday. Everything we'd arranged with them, the food, the lunches, none of it happened. Yes, we had one staff member doing coffees who was terrific, but that was it. We had to try and just manage with nothing for our clients and we ordered lunch because the staff knew nothing of it. At the end of the day I wanted a drink for my exhausted husband and they wouldn't even allow that because it was 'tea and coffee only', even after they didn't deliver on any of our food requests that were supposed to be included in our $1000 room hire for 7 hours. One room. One staff member and 6 coffees. The staff member went to the same manager who'd put us through the drama on the Sunday night and he reluctantly allowed ONE non coffee or tea drink. I felt like a beggar. I would have paid. There's just no reason to behave like this. Also, all the coffees and teas we had the entire time, including IN ROOM DINING were delivered in paper cups with plastic lids. What?? I did mention all of this to the events team. They arranged for an apology note in the room and exactly two 'house wine only' drinks vouchers. Haha. Whatever.The rooms are ok, I would really like to throttle whoever thought that putting glass around a toilet as walls is a good idea. It's revolting. But the bed was comfortable and the room service was quick and hot-ish.I'm so confused. We stayed at the sister hotel the Incholm in Brisbane and did exactly the same thing, stayed and had an event with clients. It went off without a hitch and the staff were all terrific. I don't know what'd going on with this place.The location is good. The building itself if quite lovely. The staff. That's the issue. And a fish rots from the head. The one woman who took our tea and coffee orders was the best part of the entire stay. How silly. I'm sure I'll not hear from them, the manager didn't care on the day he's not going to care now.Especially given how dire the hospo industry is at the moment. I'm stunned they don't make an effort. All my clients are wedding photographers who can recommend venues to their clients, and then you guys behave like this???? Hahah. Ok. Won't return. Juan Echeverry, Guest Services / Front Office at The Old Clare By Ode Hotels, responded to this review Hi Katarina,Apologies for the delay in getting back to you. Thanks for taking the time to share your feedback. I'm really sorry to hear that your stay and event experience didn’t go the way it should have. It’s clear there were several missteps on our part, and I completely understand how frustrating that must have been, especially when you were hosting clients and had every reason to expect things to run smoothly.From the confusion at check-in and lack of signage to the issues around communication between our front desk and events team, and the missing event inclusions, it’s not acceptable and it’s definitely not the standard we aim to deliver.I believe our Events Coordinator Grace has already reached out to you directly, but I wanted to personally acknowledge what you experienced and thank you for being so honest with your feedback. It's only through hearing about situations like this that we can address the gaps and make sure it doesn’t happen again.We know you had a great experience at The Inchcolm and it's disappointing we didn’t live up to that same level here. I really hope we’ll have the chance to turn that around if you’d consider giving us another shot in the future.Warm regards,Brooke PerryFront Office Manager

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• User:Vacation39097459698

  Trip type: Family

  Best hotel ever

  28 Jul 2025

  Once again TOCH has done it right, and i would say superb with the changes ever since i stay there 7months ago.Personal touches such as the memory book that allowed us to write a piece of our thoughts at the lobby with lollies ? Oh that’s just a way to win my heart! Big thanks to everyone in the team especially front office , you know who you are 🙆🏻 Nat at Reservation, and ofcos not forgetting grace! You guys really made my graduation trip a blast full of surprises and a memorable one that i would keep for life! Coming back to toch was like coming back to my second home… 🏠 Room was in superb condition and service was great!!With that, the best hotel ever and it will forever be my number 1!yours truthfully,Hong Juan Echeverry, Guest Services / Front Office at The Old Clare By Ode Hotels, responded to this review Dearest Hong, We could not be more grateful for your amazing review! We were all so happy to welcome you back and we are so glad that once again you loved our service! We hope to see you back very soon!Kindest Regards, TOCH Team :)

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• User:ilcinearts

  Trip type: Family

  A delightful stay

  14 Jun 2025

  Such a delightful stay! Fernanda was so caring and the room so clean, quiet and welcoming. I was able to recover quickly from my jetlag.Breakfast is also a gourmet treat.I really enjoyed itThank you! Juan Echeverry, Guest Services / Front Office at The Old Clare By Ode Hotels, responded to this review Thank you so much for your kind words! We're thrilled to hear that you had a delightful stay and that Fernanda made you feel so well cared for. It's wonderful to know the room provided the comfort you needed to rest and recover from jetlag. And we're so glad you enjoyed the breakfast—we love adding that special touch. We hope to welcome you back again soon!

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