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The Ville Resort Casino

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The Ville Resort Casino

locationTownsville, Townsville - QLD

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About The Ville Resort CasinoAbout The Ville Resort Casino

Location

Townsville is a unique tropical destination which sits on the edge of the Great Barrier Reef. Perfectly positioned on the water's edge, this award-winning hotel offers spectacular views of the Coral Sea and marina/city. It is also just a short stroll to the award-winning Strand beachfront, Magnetic Island Ferry Terminal, Reef HQ Aquarium, Museum of Tropical Queensland and the Central Business District.

Facility

The resort has 3 lifts and features 194 rooms and 16 suites. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The complex has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, room service (for a fee) and a laundry service. Active guests can make use of the bicycle hire service (no extra charge) to explore the surrounding area. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. There is also an ironing set and a trouser press. A telephone, a TV, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer and a telephone are available for daily use. As an extra convenience, bathrooms provide cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The resort has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A sun terrace, sun loungers, and parasols are available. For guests who wish to keep active, cycling/mountain biking and tennis are available. Sport and leisure facilities at the resort include a gym and aerobics. Various wellness options are available at the complex, including a spa, a sauna, a beauty salon and massage treatments. A casino offers fun and entertainment.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. In addition, special catering options and picnics are available.

Payment

The resort accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at The Ville Resort Casino Amenities at The Ville Resort Casino

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Casino

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Enhanced cleaning programme

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      Hand sanitiser

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      Protective equipment for employees

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Sun loungers

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      Sun terrace

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      Tennis

LocationLocation

Map preview

Around this property:

Beach

600 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

398

Very Good

436

Average

204

Poor

79

Terrible

63

Recent Reviews: 1180

  • User:763bobc

    Trip type: Couples

    Poor value for money

    rating28 Apr 2026

    We booked an executive ocean view king room with daily breakfast for my wife and I.This came to $385.00 per night.The view from the room looked out to Magnetic island and although the windows could have done with a clean outside it was quite pleasant. (There was no balcony).The room was clean and I thought rather sparcely appointed, there was no coffee machine, although there was a jug and some instant coffee saches.I found the bed unconfortable, it felt like an older bed with a mattress topper on it, and the linen felt more synthetic than nateral fibre.In the bathroom there were pump bottles of soap etc as well as a little toilet bag with toothpaste and other stuff that had a very clear price tag on it, this also applies to some produce on the bench in the bedroom. I found this a little tacky and it reminded me of some cheap motel from the eighties.There was a stocked mini bar and the usual tick as you use price list.Breakfast was quite nice but you had to purchase your coffee ($7.00 p/cup) after paying for a buffet breakfast I think I could be forgiven for thinking it might come with tea and coffee?All in all I thought it was poor value for money and I am sure there are much nicer places to stay in townsville and many cafes where less than $40+ will get you an excellent coffee & breakfast Ville Manager, Guest Services / Front Office at The Ville Resort-Casino, responded to this review Dear guest,Thank you for taking the time to share such a detailed review of your recent stay with us. We genuinely appreciate you choosing to stay with us and for providing your feedback across the different aspects of your experience, from your room and amenities through to your breakfast experience.It’s always valuable for us to hear from our guests, and we truly appreciate you taking the time to outline your impressions and overall thoughts following your visit. Feedback like yours plays an important role in helping us understand how our guests experience their stay.We hope to have the opportunity to welcome you back again in the future.Kind Regards,The Ville Team

  • User:Eric B

    Trip type: Couples

    Could have been better

    rating28 Mar 2026

    Our experience could have been better. The seafood buffet was expensive and underwhelming. There were several cold seafood dishes, but only one hot: barramundi. The doneness was excellent, but the flavor was very boring. It didn’t appear to be seasoned at all. Our luck at the casino was nothing short of catastrophic. We arrived with $250 and were not even able to play on it for more than a couple hours. And we’re not exactly big spenders. A very common example for us was to spin 10 times for $1-1.50 per spin and get one win for 10-25 cents. In our entire entire time we got 2 bonuses that combined for $34. I know, it’s all luck. But if we can’t play low stakes for most of an evening on $250, we won’t be back. The staff were really the lone highlight, in our opinion. All were extremely friendly, patient, and helpful. Ville Manager, Guest Services / Front Office at The Ville Resort-Casino, responded to this review Dear guest, We are very sorry your stay was not up to your standards, and we hope you will give us another chance. Kind Regards,The Ville Resort and Casino Team

  • User:Don T

    Trip type: Business

    outdated and old.

    rating11 Nov 2025

    Do not bother it is outdated, old and shabby and overpriced. The carpets are shabby, the facilities are dated and many of the staff are young, lacking training and just no customer service aptitude. Ville Manager, Guest Services / Front Office at The Ville Resort-Casino, responded to this review Dear guest,Thank you for sharing your feedback with us. We truly appreciate you taking the time to let us know about your experience. Your comments are valuable as they help us understand our guests’ perspectives and continuously work towards enhancing the overall stay experience.We strive to provide a welcoming environment and attentive service for all our guests, and your observations will be carefully reviewed by our team. Should you choose to visit us again, we would love the opportunity to provide you with a more enjoyable and comfortable stay.Thank you once again for your input.Kind regards,The Ville Resort and Casino Team

  • User:Andrew W

    Trip type: Business

    So Noisy - Really Unhappy!

    rating26 Jun 2025

    Really unhappy with this stay.Spent $350 for a room only to experience the following:- no hot water!- music blaring in the afternoon from an event!- it’s now 10.30 and it’s still pumping, which is bizarre as they say that rooms have to be quiet at 9pm.The base is reverberating through the whole ocean side!Why did they not tell me when I checked in?I have to work tomorrow morning!Such incomprehensible service and communication!No offer of any support to ameliorate the disruptions!

  • User:veeceesi

    Trip type: Solo travel

    My regular special visit.

    rating29 May 2025

    Always enjoy my visits to The Ville. Travelling far from down south just makes it all the more special. The pool (oh yes the pool!) restaurants, drinks, atmosphere is just something that is truly unforgettable. The staff keep the area immaculate too. Ville Manager, Guest Services / Front Office at The Ville Resort-Casino, responded to this review Dear Veeceesi,Thank you for taking the time to share your wonderful feedback! It truly means a lot to us that The Ville holds a special place in your travels. We love hearing that our pool, restaurants, and overall atmosphere contribute to making your experience unforgettable.Our team takes great pride in maintaining a pristine and welcoming environment, and knowing that our efforts made a difference in your stay is incredibly rewarding. We look forward to welcoming you back for many more memorable visits!Warm Regards

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