Ruma Premier

Recent Reviews: 68

• User:Rhona Cebel H

  Trip type: Solo travel

  Worst from the worst

  06 Feb 2025

  This has been, by far, the worst hotel l've stayed at in all my years of travel. If you don't want to sleep at night, this is the place to book. People here won't let you sleep well. The manager is terrible at handling complaints, as are the staff members. I complained on my first night because I couldn't sleep due to the noise from the restaurant above me. The manager told me that the noise would minimize by 9:30 pm., and unfortunately, they couldn't transfer me to another room because the 2nd to 4th floors are for staff members, and the 5th floor is for guests. However, around 1 am. to 2 am., there was still noise, with chairs and tables moving. What surprised me most was that neither the manager nor the staff ever apologized. Additionally, guests from other rooms had no sense of etiquette, constantly banging their doors loudly. I came here to enjoy my vacation, but sadly, I couldn't get enough sleep at this so-called 4-star hotel. Just a piece of advice: if you're planning to stay here, don't.

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• User:abdelrahmanr2023

  Trip type: Friends getaway

  Best Hotel for experienced tourists and Families

  29 Jan 2023

  Professional Management, lovely stay, perfect neighbourhood, suitable for a getaway from the crowded city and you can still commute there easily, we would like to thank Ms.Layla and Mr.Ali and all of the premire hotel staff for their high level of service, was a great stay, highly recommended

• User:mahdisa92

  Trip type: Family

  Good experience

  14 Sept 2019

  The is one of the best hotels in Baku will stay there again for sure,clean and big room,breakfast was good,near to ganjlik mall, Friendly reception Mr.Toral and driver man Mr.Morad that help us,thanks

• User:Amitbhai777

  Trip type: Solo travel

  Please don’t book this hotel , book with your own Risk, All staff cheaters

  24 Jul 2019

  Please read carefully. I stayed this hotel for 4 nights, first impression was good. Room was clean and big. Brakefast also quite good. I enjoyed my stay 2 nights but after that my trip has been collapsed. I was trapped by hotel staff. I wanted to change my currency that i had US dollars that time. And outside there is no restaurant and other facility so i have decided to change my currency from hotel as hotel staff suggested me but i got high rate on exchage money. That was no problem because I needed money.Reception area people saw how much money i have and after that they made plan to trap me.One guy came to me and his name is Ibrahim. Working as a front desk manager. He said, if you want tour guide then i can be yours. I really wanted to local person for my travel in baku because hotel is far from the majot activity. At night 9 o’clock when he finished his shift, he took me to nizam street at one nightclub. We had 2 beer and 3 glass of whisky for the 3 girls, girls was setting on our table. We enjoyed that 1 hr. Then bill came and i was shocked. Bill amount was 370 manat. That was horrible. It’s around 220 US dollar. I went to bill counter area and asked about bill. They started to argue with me. I said i ordered only 2 beer and 3 whisky glass means bill around 30 manat as menu card shown. After 2 boxers came to club and they started to argue with me and forcefully tried to tell me pay thr bill. I was scared so i paid 200 US dollar.After i came to out with hotel staff ( Ibrahim ) girl came to me and said , you have paid huge amount and its included with my charge, just go to your hotel room and i will stay till morning. I said , okay. I took her with me outside the hotel area. We were 4 people time time. I , ibrahim , that nightclub girl and taxi driver. Driver asked me 50 manat from nightclub to my hotel. Usually its takes only 3 manat. Hotel receptionist said , its not taxi , its a club car. I said okay and i paid 50 manat also. But after that i realised that i was trapped. I told that girl please go back i really don’t want to go with you in my room. As you asked 30 manat that money i am giving you but please go. But she never go, she started argue and said , i will not go otherwise i will call the police and yes my security guard means that taxi driver will stay here till im in your room. I was collapsed. Hotel receptionist doesn’t say anything. He just stand like a statue.I said to her, okay sleep in to my room and i will spend my time on reception area but for that she is not ready. She always telling me i will call the police. I said okay lets go and i took her into my room. When she arrived in my room she asked 200 dollar. Omg i was trapped. She said , police will come soon if you not ready to give. I was finished. I gave her 200 dollar but she want more and more. I said , I don’t have money now. She took my power charger also. After many fail attempt i request her please go. Then she went. I lost my 400 dollar and 50 manat. After that i realised that hotel staff ( ibrahim) also involved in this scam. That was horrible experience on my life. Please don’t go in premier hotel. They always try to make fool to each and every guest. After next day i hear many things from other guest that they always asked money when check out. Hotel staff charge minibar money if you did not take anything from minibar they ask money and make you fool. Please don’t book this hotel. I was cheated. I really don’t want anyone nice guest face same problem in future. Please please please !!!

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• User:378diyas

  Trip type: Friends getaway

  See country side

  04 Nov 2018

  Love that places n amazing experience good living standards I must say improve breakfast n spoken English-language near by metro n marts n park. Go to ganglia mall not much expensive. Economic n good to see it's near Russia n Iran n turkey