Corsendonk Turnova

Recent Reviews: 43

• User:Corkyboi

  Trip type: Business

  1 night Business Trip

  27 Feb 2025

  Stayed at this hotel for a business trip in February. All the boxes were ticked, clean modern room with nice decor, spacious bathroom and a comfortable bed. Breakfast was really good also and the staff were excellent. After checkout I received a phonecall from reception because I left headphones in the room, reception kindly arranged for them to be posted home to me. I will be back in April and plan to stay here again.

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• User:Tim S

  Trip type: Business

  Decent Hotel in the Heart of Turnhout

  20 May 2024

  Hotel is right in the heart of Turnhout close to shopping and restaurants. Rooms were clean, as was the rest of the hotel. Breakfast was decent enough with multiple options. Room was okay, nothing that really stood out. Some drawbacks: for Janssen employees - the shuttle system is a mess. Make sure you get your “ticket” and don’t lose it. I actually found takin the buses in past visits easier and more flexible than these shuttles. The gym is not in the hotel but a short walk away. The gym is actually great, and super well equipped (it’s a real gym). The downside is that you need to get a pass from the front desk. There are limited passes that allow for 24 hour access. I had to promise to bring back a pass by a certain time for another guest. It just seems like these other included things need to be rethought through. It didn’t feel convenient or accommodating. Kepsla Repufact, General Manager at Corsendonk Turnova, responded to this review Thank you for staying with us and for sharing your detailed feedback.We are pleased to hear that you appreciated our central location, the cleanliness of our hotel, and the breakfast options. It’s great to know these aspects of your stay met your expectations.We sincerely apologize for the inconvenience you experienced with the shuttle system for Janssen employees. We understand how frustrating this can be and we are taking your comments seriously to improve and streamline this service.Your feedback regarding gym access is also very valuable to us. We will look into ways to make this process more seamless and guest-friendly, ensuring that all guests can easily access the facilities without feeling restricted.Thank you again for your comments. They help us continuously improve the experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Met vriendelijke groeten,Team receptie Corsendonk Turnova

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• User:Ashley H

  Trip type: Business

  Avoid

  03 Nov 2023

  Well located in the centre of town, let down by shockingly poor staff (of whom there are too few). Check in was initially OK, but there was a problem with the plumbing in the room so a new room was requested - no apology, just a slightly grumpy offer of a replacement. The key to the new room didn't work. so yet another trip to reception (and yet another wait behind other guests checking in). Again, no explanation, no apology, just a rather slowly produced new key. New key a to a DOWNGRADED room - from a double to a twin. Later - but only around 21:00 - my colleagues and I returned from dinner (they don't provide evening meals) to find the entire reception/bar/breakfast floor completely deserted. Not a living sole anywhere. We wating, then we rang the bell, waiting a little longer, rang the bell again. Eventually, having explored the entire floor including the kitchens, I rang the number at reception - which necessitated an expensive call from my non-Belgian mobile. Nothing - just a recorded message and music-on-hold. Having tried that a second time, we just helped ourselves behind the bar and left a note of what we drank. As we were finishing our drinks, a receptionist finally turned up and just told us there had been an emergency so she had to leave - said we should have just waited for her. Again no apology. Although we have a corporate rate, there's no way I would stay again. Kepsla Repufact, General Manager at Corsendonk Turnova, responded to this review Dear Ashley H, Thank you for bringing your concerns to our attention. We apologize for the inconveniences you experienced during your stay. Rest assured, we take your feedback seriously and will address the issues you mentioned. Regarding the problem with the plumbing in your initial room, we apologize for the inconvenience caused. Our staff should have handled the situation with more promptness and professionalism. We also apologize for the confusion with the key to the new room. Rest assured, we have shared your comments with our staff to ensure this does not happen again in the future. We sincerely apologize for the deserted reception/bar/breakfast floor when you returned from dinner. We understand how frustrating it can be, particularly as no one was available to assist you immediately. We are currently investigating the incident and will take appropriate measures to prevent any future occurrences. We regret any inconvenience caused by the lack of communication and apologies from our staff. Customer satisfaction is our top priority, and we apologize for falling short in this aspect. Your feedback is valuable to us, and we will use it to improve our service levels moving forward. We understand your decision not to stay with us again, considering the issues you encountered during your visit. Please know that we take your feedback seriously, and we will make the necessary improvements to ensure a better experience for our guests. Thank you once again for sharing your concerns. We appreciate your feedback, and we hope to have the opportunity to restore your faith in our hotel in the future.Met vriendelijke groeten,Team receptie Corsendonk Turnova

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• User:Ekale E

  Trip type: Family

  Beautiful hôtel. ,

  19 Sept 2023

  Rooms are super big, suitable for long holiday, enough storage for personal belongings. I'll definitely go back. It's located in a shopping plaza, for your shopping pleasures, safe car parking.👌👌👌👌

• User:FrederikFaillie

  Trip type: Couples

  Nice hotel for a city-trip in Turnhout

  17 Apr 2023

  The hotel is located in the center of Turnhout. There is a public underground parking nearby, for a reasonable price. Reception is at the first floor, nearby the restaurant. We had a standard room which was OK. Only the view was rather poor. The room itself is clean and spacious. Bathroom is nice as well. Beds are good quality. There is a small wellness area in the hotel