Hilton Antwerp Old Town

Recent Reviews: 3085

• User:272pearls

  Trip type: Business

  Disappointing experience and concerning handling of guest privacy

  15 May 2026

  I stayed here for a business trip and unfortunately had a disappointing experience from both a customer service and guest privacy standpoint.I booked using an official negotiated event rate link and initially received confirmation reflecting the negotiated rate. However, at check-in I discovered the reservation had been changed to a significantly higher “Best Available Rate.” During discussions with the hotel, I was also able to see lower-priced rooms and availability on Hilton’s own website, which made the situation even more confusing and frustrating.After extensive back-and-forth communication, the hotel eventually partially adjusted the rate as a “gesture of goodwill,” but resolving the issue consumed an unnecessary amount of time during an international business trip.There were also several shortcomings with the room itself that were not reflected accurately in the listing. My executive room did not contain a desk despite room photos showing desks, which is a notable issue for business travelers.The room was also uncomfortably cold throughout my stay. The climate control system only allowed adjustments of +/-3°C without indicating the actual baseline temperature, and even setting it to the maximum warmer setting made little noticeable difference.In addition, the windows in the room started at approximately chest height, requiring me to stand on a chair just to look outside. The “view” was essentially a metal mesh barrier/wall structure directly outside the window, which made the room feel even more closed in and uninviting.The most concerning part occurred after I posted an anonymous TripAdvisor review describing my experience. Although my TripAdvisor account contained no identifying information, the hotel publicly responded using my last name, meaning my identity had been matched through internal reservation records and disclosed publicly without my consent. After I raised concerns regarding this issue and copied Hilton privacy/data protection contacts, the hotel removed the public response entirely.I was also contacted directly by hotel staff asking me to remove my review because they disagreed with my characterization of MY OWN experience.Overall, this was not the level of professionalism, transparency, comfort, or guest handling I expect from a Hilton property catering to business travelers. Hilton Antwerp Old Town, Gastenservice/Front Office at Hilton Antwerp Old Town, responded to this review Dear 272pearls, Thank you for taking the time to share your feedback with us. We are sorry to learn that your experience has led to disappointment, despite the explanations previously provided by our colleague via e-mail and the agreement that was ultimately reached together. We would like to clarify that the conference booking link was indeed active at the time of your reservation attempt. However, the rooms allocated to the group rate were already fully booked at that moment, which is why only the “Best Available Rate” of €419 remained available for reservation. The lower conference rate of €249 was therefore unfortunately no longer accessible at the time of booking. On the day the conference started, a few last-minute cancellations from the group resulted in some rooms becoming available again under the group allocation. These rooms were not available beforehand, and their availability was solely due to these unexpected cancellations. As also communicated by our colleague, the reservation was made directly under the available €419 rate, and at no point was the rate changed by the hotel from €249 to €419. In addition, the booking confirmation clearly indicated that the reservation had been made under the “Best Available Rate” and not under the conference group rate. While we regret that the situation caused inconveniences, we do appreciate the opportunity to clarify the circumstances once more. We are nevertheless pleased that a mutual agreement could eventually be reached. We thank you again for your feedback and for your understanding. Kind regards,Team Hilton Antwerp Old Town

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• User:Eddy D

  Trip type: Couples

  A very pleasant experience.

  15 May 2026

  We have stayed at this hotel before, but we particularly like the luxury rooms. Beautifully decorated, spacious, quiet, and a pleasant temperature.Excellent beds and quality linens.The bathroom is spacious and equipped with every convenience. The shower could benefit from being fitted with a grab bar to hold onto. This is especially useful for the elderly, even though the shower floor is non-slip. We also prefer a real bar of soap over bottles of shower gel. That was our only point of criticism.We would love to return to this lovely, centrally located hotel.

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• User:UncleDom

  Trip type: Friends getaway

  Great choice if in Antwerp

  14 May 2026

  Stayed 2 nights at the Hilton Old town while in Antwerp and had a great time there.The location is super, right in the middle of everything in Groenplaats opposite the Cathedral of Our Lady and most sights are a short walk away.Checkin was quick and allocated a room on the third floor which had a view of the square. The suite was very spacious and inviting. As with other reviews the furniture is a little dated and scuffed but everything was clean and usable. The bed was very comfortable, the AC was easy to use and the wifi was strong. Ice machine was on each floor and there was a small fridge to store any soda or wine in the room too.The bathroom was a good size, plenty of counter space with good lighting. Separate shower and bath tub with soap and shampoo dispensers nearby. The towels were lovely and soft and the whole room felt very peaceful, you did not hear any noise. Breakfast was included in my rate and it was first class. Great choice of cooked items ( especially the potato rosti) fried eggs, scrambled or order an omelet from your server. The cold meats and salmon selections were excellent as was the choice of breads and pastries. You can also order a mimosa if you wish. The coffee machine was very easy to use too. There was also fruits and salad, a great start to your day. The room also included access to the executive lounge on the 5th floor which was open from 0800 to 2000 every day with happy hour between 17.00 and 19.00. There was a full bar with spirits, local & international beers and wine. There was also some food laid on which was different on both days. The space was light and airy and never got too busy so it was a nice spot to have a drink and a few nibbles and a day sightseeing.If you intend to sight see I would recommend getting the Antwerp card as it includes free travel and pays for itself after visiting a few attractions - visiting the cathedral costs €12 so you get the idea, you also get a trip on the tourist train which is a good way of orienteering yourself and seeing the city.I really enjoyed my stay at the Hilton Old town Antwerp and would not hesitate to stay there again !

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• User:Lucas G

  Trip type: Business

  Scammers Old Town

  05 May 2026

  I can say, without the shadow of a doubt, that this hotel is scamming me. At the start of my stay, I was asked for a pretty big deposit (126,50€ for two nights), in case I would use additional services, such as room service, which I had no interest in but I obliged. The price of the room was then paid in full at the end of my stay. Six months later, after two phone calls where I was assured that someone was looking into it and four unanswered emails, I still don't have my deposit back. I will not let this slide and I intend to get my money back, but it is clear that the hotel is purposefully trying to steal money from a customer. Never book a room there. Hilton Antwerp Old Town, Guest Services / Front Office at Hilton Antwerp Old Town, responded to this review Dear Mr. Lucas,Many thanks for your feedback.Our accounting team checked your feedback but could not find any deposit of 126.50euro for the past 6 months.None of our team members received a telephone call in regard to an overdue deposit that was not returned back, neither did we receive any e-mails from you.Our deposits in our hotel are released automatically on the day of check out if nothing is used. Therefore it is not possible that the deposit was not returned unless used. Unfortunately, we cannot contact you as we do not have any details. Would you be so kind getting back to us via e-mail antwerp.reservations@hilton.com or by calling +32 3 204 82 87. This way we can assist you immediately.Kind regards,Hilton Antwerp Old Town

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• User:ÖZLEM K

  Trip type: Family

  Not clean .

  03 May 2026

  The executive lounge and breakfast buffet was very poor . The workers were unhelpful, unsmiling . In the breakfast room tables were full of empty , dirty glasses and plates . Hilton Antwerp Old Town, Guest Services / Front Office at Hilton Antwerp Old Town, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We are very sorry to hear that your experience in the executive lounge and at breakfast did not meet expectations. This is certainly not the standard of service we aim to provide.We regret that you found the team to be unhelpful and that the breakfast area was not maintained to an acceptable level during your visit. Your comments have been shared with the relevant teams so we can address these issues and improve both our service and cleanliness standards.We truly value your feedback, as it helps us identify where we need to do better. We hope you might consider giving us another opportunity in the future to provide you with a much improved experience.Kind regards,Hilton Antwerp Old Town

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