Mercure Antwerp City South

Recent Reviews: 1040

• User:Lorraine B

  Trip type: Family

  Very good

  07 Apr 2026

  Lovely food, atmosphere and the staff where fabulous especially Sami Hotel- cmanager, Owner at Mercure Antwerp City South, responded to this review Dear Lorraine,We appreciate your kind review.It is wonderful to hear that you enjoyed your stay at Mercure Antwerp City South.We are delighted that you appreciated our dining options and the ambiance of our brasserie. Our team takes great pride in creating memorable moments for our guests, so your kind words about Sami and the staff are truly heartening. Their dedication and warmth are what we strive to deliver every day.We hope you will return for another memorable stay.Best wishes,

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• User:lewis7

  Trip type: Couples

  A complete let down, dated and grubby rooms, rude staff.

  24 Feb 2026

  We was last at the Mercure in August 2025, wow, how things changed!First of all, rooms not ready until 3pm, I get that, but when you arrive and ask at 2.30pm and they say the room is not ready yet, even though the hotel is huge, nobody around, you can’t tell me there is not a room free at this time. We ask if we could look around and was told not without a room key, the reception staff was so unhelpful. No one was at the bar to serve coffee, we had to wait a while whilst they tracked down a member of staff.Once the room was ready, we were so disappointed, it was grubby & dated. The safe didn’t work, but that wasn’t a big problem to us as we took out valuables out with us.We had dinner in the restaurant , that was a disaster, they got my whole order wrong, left me to sit without food whilst my husband had his, so unacceptable.Once eaten we went back to the room.Upon entering it was freezing in there, we tried to put the heating on and it didn’t work. We noticed they had given us one pillow each, the extra pillows in wardrobe was stained yellow with no cases on them. It was then I noticed how bad the bathroom area was, absolutely vile, filthy! I had enough, I called down to reception to ask to move rooms, she was very abrupt, said il check, and put the phone down. By this time it was 8pm, we had an early start that day, travelling from 2am.After and hour wait my husband said let’s just go to sleep, we will be gone in morning, so we did, then half an hour later someone was knocking on the door. By then it was too late.I would NEVER recommend this hotel, and would NEVER come back. Staff rude, rooms dated and dirty. Hotel- cmanager, Owner at Mercure Antwerp City South, responded to this review Dear Lewis,Thank you for taking the time to share your feedback.We are truly sorry to hear that several aspects of your visit fell short of your expectations. Our team is committed to providing a welcoming environment, and we regret any inconvenience caused by the delays in room availability and the challenges you encountered with our dining service.Your comments about the room conditions have been noted, and we are currently undertaking a comprehensive renovation to enhance our accommodations. We also take cleanliness standards very seriously and have reinforced our protocols to prevent future oversights.While we aim to resolve issues promptly, we understand our response during your stay was not timely enough. Please know that your feedback is invaluable as we continue refining our services.We hope we can provide you with an improved stay in the future.Kind regards,Filip Caluwaert, General Manager

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• User:r_d0uaner

  Trip type: Business

  Outstanding service at the hotel bar – Thank you Samy!

  04 Feb 2026

  I visited the hotel bar during a business trip and would like to highlight the remarkable quality of service provided by Samy.Professional, welcoming, and very attentive, he created the perfect atmosphere for a relaxed yet productive business discussion.His recommendations were excellent, the service was smooth, and always delivered with a genuine smile.This is exactly the level of service you expect from a high-standard establishment.Many thanks, Samy, for such an enjoyable moment . I will gladly return on my next stay. Hotel- cmanager, Owner at Mercure Antwerp City South, responded to this review Dear Guest,Thank you for your kind review.It’s heartening to hear your experience at our bar, Brasserie Coubertin, was so memorable.We’re pleased Samy’s attentive service and recommendations met your expectations. Ensuring every guest feels valued is our priority, and we’re glad you left with a positive impression.We look forward to welcoming you back.Best wishes,

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• User:Global811652

  Trip type: Family

  Nice ..... But

  29 Oct 2025

  Hotel was great bar, restaurant and reception and staff but ..... Our room had an awful smell from the bathroom drains . Would stay again but avoid room 509

• User:Navigator634176

  Trip type: Couples

  Great staff — very welcoming and helpful. Nora in particular was outstanding, she went above and beyond to make our stay

  30 Aug 2025

  I had such a wonderful experience thanks to Nora at the hotel. From the moment we arrived, she was incredibly friendly, welcoming, and always willing to help with a smile. Nothing was ever too much trouble for her — she went out of her way to make sure we were comfortable and had everything we needed.Her kindness and professionalism truly stood out and made our stay so much more enjoyable. Staff like Nora make all the difference, and I really appreciate the care and attention she showed. She is a credit to the hotel, and I would happily return thanks to her excellent service.

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