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Novotel Antwerpen

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Novotel Antwerpen

locationAntwerpen, Antwerp

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About Novotel AntwerpenAbout Novotel Antwerpen

Location

This hotel is located about 5 km from the centre of Antwerp.

Facility

The hotel has a lift and features 120 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a drinks machine. Wireless internet access in public areas allows guests to stay connected. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand, a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, medical assistance, a transfer service, room service, a laundry service and a coin-operated laundry. Bicycle storage is available to guests. There is a bike hire service as well. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. Further amenities include an ironing set and a trouser press. A telephone, a TV, a radio and WiFi (no extra charge) are provided as well. Bathrooms include a hairdryer and are equipped with a shower and a bathtub. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The pool bar serves a selection of refreshing drinks. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. Water sports enthusiasts can enjoy windsurfing and diving. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, badminton, callisthenics and aerobics. Activity coordinators organise an entertainment programme for adults and children.

Meals

Dining facilities include a restaurant, a café and a bar. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Novotel Antwerpen Amenities at Novotel Antwerpen

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Nightclub

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Badminton

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Diving

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      Gym

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      Indoor Pool

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Windsurfing

LocationLocation

Map preview

Around this property:

Beach

95 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

122

Very Good

311

Average

198

Poor

79

Terrible

40

Recent Reviews: 750

  • User:Fearless58981739321

    Trip type: Family

    Excellent

    rating15 Feb 2026

    The hotel offers excellent accommodations, very cozy and welcoming, a very clean family-friendly environment, and the food is very good. The reception staff deserves a 10/10. Hotel- cmanager, Owner at Novotel Antwerpen Hotel, responded to this review Dear Earle, Thank you very much for your kind feedback.It is fantastic to know you had such an enjoyable stay at Novotel Antwerpen.We are thrilled you found our accommodations comfortable and our environment welcoming for your family. Your praise for our team’s service and the quality of our food truly motivates us to keep delivering memorable moments. Knowing everything met your expectations makes all our efforts worthwhile.We look forward to welcoming you back on your next stay with us! Best wishes,Marc Martens, General Manager

  • User:Fiona M

    Trip type: Family

    Bad restaurant experience

    rating29 Dec 2025

    We had a bad restaurant experience at this hotel. Our family of five arrived for dinner at 9 pm. We asked if the food was still available and were told that it was, so we took a seat. We ordered from the menu and were then told that our requests were not available. The only option was fish and chips, so we ordered 2. I asked if we could order a salad for the two children with coeliac disease, who require a gluten-free diet. We were told that salad was not an option and that there was nothing for them. I asked to speak with the chef about any fruit or vegetable options, but he was unwilling to speak with me. My husband went to find some fruit in the car, so they could have something. When our fish and chips arrived, the meal was over cooked and the plate came with a small side salad. I asked the waiter why I was told I couldn't order a salad, and he said it only comes with a main meal. A very frustrating experience!!! Hotel- cmanager, Owner at Novotel Antwerpen Hotel, responded to this review Dear Fiona,Thank you for your review.We are sincerely sorry that your dining experience did not meet the standards we strive to uphold. While our kitchen prepares dishes daily with fresh ingredients, we regret any inconsistency in meal preparation and will address this with our culinary team.We understand the importance of accommodating dietary needs and are reviewing our protocols to ensure clearer communication. Our chef is typically available to discuss special requests, and we apologize that this was not your experience. Please know your feedback is valuable as we continuously improve our services.We hope to have the opportunity to welcome you back in the future.With kind wishes for the new year,Marc Martens, General Manager

  • User:leon b

    Trip type: Business

    Shocking

    rating13 Oct 2025

    The people who work here are so rude , they have a really bad attitude and the service for food is shocking , if I wasn’t here for work I wouldn’t of stayed here at all I don’t know how it’s a 4 star Hotel- cmanager, Owner at Novotel Antwerpen Hotel, responded to this review Dear Leon,Thank you for taking the time to share your feedback.We sincerely apologize that your experience fell short of the standards we strive to maintain. Our team receives comprehensive training to deliver professional service, and we regret if this was not reflected during your stay. While we maintain 24-hour reception availability to address any immediate concerns, we acknowledge we missed opportunities to improve your experience. Your feedback will be reviewed with our staff to prevent recurrence.We hope to be able welcome you back on a future visit.Kind regards,Marc Martens, General Manager

  • User:Sam837250

    Trip type: Family

    Far from the city and transit - you need a car to stay here

    rating01 Aug 2025

    The hotel is far from the city. You need a car to get around. If you take the bus, the closest bus stop is almost 2 km (over a mile) away, and the buses are not scheduled regularly.As other reviewers note, the hotel can face an upgrade. It is not modern. I can understand that Novotel may not want to invest further, because of the location. Better to open in a new location in the city.One benefit is that the parking is free. I only found out after I checked in. I sent an email earlier to ask about parking, but they did not reply.The breakfast was better than I expected. The hotel staff was friendly, especially the person who managed the breakfast, dining room and bar. He was very helpful. Hotel- cmanager, Owner at Novotel Antwerpen Hotel, responded to this review Dear Sam,Thank you for taking the time to provide your feedback.We're pleased you appreciated our complimentary parking and found our breakfast offerings exceeded your expectations. Our team takes pride in providing diverse options, including gluten-free alternatives upon request, to ensure a satisfying start to the day.We sincerely regret some aspects of your stay fell short of expectations. While our location near Antwerp's port offers green spaces and convenient highway access, we understand the distance from the city center can pose challenges. Our team is always available to provide transport suggestions, including tram connections 20 minutes from the city center, and we appreciate your feedback regarding communication responsiveness which we'll address through additional staff training.Finally, we're heartened our breakfast team's warm service stood out during your visit. Their dedication to creating welcoming moments reflects our commitment to guest satisfaction, and we'll gladly share your compliments with them.We hope to welcome you on another occasion.Best wishes,Marc Martens, General Manager

  • User:N I

    Trip type: Couples

    Very Bad Experience worst hotel in Town

    rating29 Jun 2025

    I stayed in this hotel with my family for a night thought would be the good option 4* hotel in Antwerp. But when i reached in hotel room it's doesn't look like 4* hotel from no where very old fashioned and nasty room alot things was broken door need to be paint entrance light doesn't work bed sheet was old and stained on them. Bed Mattress and baby bed matters was worst in there last moment bed was sounds alot shower gel was empty carpet was stinking like dead animal. Our stay was trauma staff was cooperative try best to calm us down but they know there product so can't lie with us but not there fault. Management need to take serious action and make some decisions to start renovation in hotel. Spoke to GM wasn't cooperative at all was offended don't like that attitude being general manager he's should learn customer service from reception staff atleast more training need. Being Hotel Manager knows things better how you behave won't suggest this property to any tourist at all if they want toxic free stay...!! Hotel- cmanager, Owner at Novotel Antwerpen Hotel, responded to this review Dear Guest,Thank you for sharing your feedback regarding your recent visit to Novotel Antwerpen.We are sorry that your stay did not fully meet your expectations. We take your remarks about the state and upkeep of your room, comfort of the beds and general appearance seriously. Your description of the room condition and the inconvenience with the facilities, as well as discomfort due to the room odor, is disappointing to read and does not reflect the level of service we aim to provide.Our team at reception is available 24 hours a day and ready to help address any concerns immediately, and we wish we could have improved your experience during your visit.Kindest regards,Marc Martens, General Manager

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