Ibis Budget Charleroi Airport

Recent Reviews: 1010

• User:Culture33735141151

  Trip type: Family

  nice hotel

  17 May 2026

  very nice.Room are small but perfectly clean Hotel- cmanager, Owner at Ibis Budget Charleroi Aeroport, responded to this review Dear Guest,Thank you for your review and for highlighting aspects we can continue to improve.We are thrilled to hear that your stay at ibis Budget Charleroi Aeroport was enjoyable.We are delighted that you found our hotel to your liking and appreciated the spotless condition of your room.That said, we regret any inconvenience caused by the compact size of our rooms. Our team is focused on maximizing comfort within our efficient design.Nonetheless, we are pleased that your overall experience reflected the high standards we strive to maintain.We would be pleased to welcome you back again.Kind regards,Brice BERNARD, Hotel Manager

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• User:U6991EImarkd

  Trip type: Couples

  Terrible hotel with unprofessional staff

  08 May 2026

  Absolutely terrible customer service and the most unprofessional hotel experience I have ever had.Two days before our flight, we received official information that the airport strike had caused our flight to be cancelled. Because of this force majeure situation, we no longer needed the room. Despite this being completely outside of our control, the hotel refused to show any understanding, flexibility, or basic human decency.I travel a lot around the world and have stayed in countless hotels across many countries. In every single similar situation, hotels were polite, professional, and willing to help or at least try to find a reasonable solution. This is literally the first and only hotel that behaved in such a cold, arrogant, and disrespectful way.No empathy, no professionalism, no willingness to assist customers during an obvious emergency situation connected to the airport itself. Very disappointing experience and definitely not the level of service any international traveler should expect.I would strongly recommend avoiding this hotel if you value customer service, professionalism, and respectful treatment.

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• User:desley99570

  Trip type: Family

  Terrible Handling, Hostile Staff and Zero Empathy Toward Families

  05 May 2026

  As someone working in the hospitality industry myself, this has honestly been one of the most disrespectful and shocking hotel experiences I have ever had.The issue started because we were travelling with an infant and apparently, according to ibis/Accor policy, an infant is treated as a full additional occupant requiring an entirely separate room. In all my years in hospitality, I have never experienced a situation where an infant was automatically considered the equivalent of an adult regarding room occupancy in such an extreme way.What makes this even more confusing is that their own reservation policy states:“Accommodation is free for up to 2 children under 12 years sharing their parent's room.”Based on this wording, it is completely reasonable to assume children can stay in the parents’ room. Nowhere was it made sufficiently clear that an infant would require a second room.But the biggest problem was not even the misunderstanding itself. Mistakes and misunderstandings can happen anywhere. The real problem was the absolutely terrible customer service and hostile attitude from the staff from the very first second.Instead of trying to help or calmly explain the situation, the reception staff immediately became accusatory and focused entirely on blaming us. The communication was cold, aggressive and completely lacking empathy. At no point did we feel treated as valued guests.To make matters even worse, the first room offered to my wife and children smelled strongly of mold and was clearly not appropriate for children, forcing us to request another room immediately.We were then told very clearly that I could not stay and would either need to book an additional room or find another place to sleep. Later, management tried to present the fact that I temporarily stayed in the lobby area while helping my children fall asleep, packing my belongings and preparing for the airport as some kind of “exceptional gesture” from the hotel allowing me to stay the evening.That is simply ridiculous.I bought coffee in the lobby and spent some final time with my family there before leaving to stay elsewhere. A hotel lobby is open anyway for paying customers and guests. Presenting this afterward as if the hotel generously “allowed” me to stay the evening is honestly unbelievable.What shocked me even more was the follow-up email from management, which continued exactly the same hostile tone. Instead of acknowledging the poor communication or terrible handling of the situation, the email was filled with blame, accusations about “bypassing booking conditions,” and an extremely defensive attitude.This stay was completely ruined, not because of a policy misunderstanding, but because of the way the staff and management handled the situation. The lack of professionalism, empathy and customer care was honestly astonishing.I sincerely hope ibis/Accor improves the way staff approach guests and customer service situations in the future, because nobody should be treated the way we were during this stay.Definitely an experience we will never repeat.

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• User:Jose Ignacio M

  Trip type: Family

  Foreigner kicked out of Ibis hotel.

  28 Mar 2026

  I made a reservation for tonight almost a week ago and Mr. Annaud Beresse from the hotel just cancelled it by email "because the payment card was rejected" with a few minutes notice (6:36 p.m. the night of the booked stay), without even giving me a phone call so I could provide a different credit card. May I add: 1. My card works fine. 2. This might well be a case of overbooking, since when I tried to make a new reservation, there is no availability. 3. Yes. I am a foreigner, still I may be entitled to some rights. 4. Neither the hotel nor Accor customer service have answered my emails. I might as well sleep at a park tonight. Is this good customer service? Hotel- cmanager, Owner at Ibis Budget Charleroi Aeroport, responded to this review Dear Sir,We do our utmost every day to ensure the comfort and satisfaction of all our guests.However, this also requires that the booking conditions in place are respected by everyone.One of the most basic requirements is the provision of a valid credit card in order to guarantee the stay.In your case, the card details provided did not allow us to secure your reservation.Under these circumstances, and in accordance with our general terms and conditions of sale, your reservation was therefore cancelled.We regret that this situation may have caused dissatisfaction, but it is difficult to question the application of clearly established rules when the information provided is not compliant.To avoid this kind of inconvenience in the future, we kindly invite you to ensure that valid and accurate details are provided when making a reservation.Best regards,Brice BERNARD, Hotel Manager

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• User:Amanda C

  Trip type: Family

  Terrible

  08 Dec 2025

  When you arrive at the airport after a delayed flight in the pouring rain at 23.00 it would have been helpful for the hotel to advise on their booking confirmation that the airport has scarce taxis who do not want to take you such a short journey, and that you need to phone the hotel directly to arrange a taxiUbers refused to attendAfter doing so, ( as advised by another customer who had just found this out) and the hotel taxi failing to arrive , and the hotel no longer answering their phone myself and 2 daughters did indeed walk in the dark - about 20 minutes with luggage The hotel rooms are so basic, there is no kettle or hairdryer, 2 plastic glasses for 3 people and what I can only describe as a shower in a portaloo type structure This is the worst hotel I have ever had the misfortune to stay at and I will be asking the hotel for a refund Hotel- cmanager, Owner at Ibis Budget Charleroi Aeroport, responded to this review Dear Amanda,Thank you for sharing your detailed feedback with us.We are truly sorry to hear that some aspects of your stay did not meet your expectations.Your comments about the transport from the airport, the information provided for arrival late at night, and the in-room facilities have been noted. We understand how important it is to have clear directions and timely assistance, especially after a long flight and in poor weather conditions. While we aim to support every guest’s arrival, we recognize the local taxi limitations and, as noted in our hotel details, recommend calling our team to help arrange transport whenever possible. We apologize that the room did not provide the convenience and comfort you expected. Essential items such as hairdryers and extra towels are available on request at the reception, and our team is present around the clock to assist with any needs during your stay. We value your perspective and will keep your remarks in mind as we continue to care for our guests’ comfort.We hope that you will give us another opportunity to better welcome you in the future.Best regards,Brice BERNARD, Hotel Manager

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