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Holiday Inn Gent - Expo

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Holiday Inn Gent - Expo

locationBelgium, Gent

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About Holiday Inn Gent - ExpoAbout Holiday Inn Gent - Expo

Location

Located in the outskirts of Ghent, this hotel lies close to the motorway crossing E17, which runs from Amsterdam to Paris, and the E40 which connects Liège and Ostend. The capital, Brussels, lies around 50 km away as do the cities of Antwerp and Bruges. The next public transport stop is 400 m away.

Facility

8 suites and 161 double rooms are located on 3 storeys and can be reached by lift. Guests are warmly welcomed by multilingual staff (English, German, French) at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. Children can enjoy the playground. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Cyclists can make use of the bicycle storage area and hire service. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. All rooms are carpeted and include a double bed and a sofa bed. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. A sun terrace is a great place to while away the hours. For guests who wish to keep active, cycling/mountain biking, tennis and golf are available. Guests can enjoy a wide range of indoor sports, including a gym, billiards, callisthenics and aerobics. The wellness offerings at the hotel include a spa and a sauna. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Dining facilities include a non-smoking restaurant, a breakfast room and a bar. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Holiday Inn Gent - Expo Amenities at Holiday Inn Gent - Expo

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Games room

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Playground

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Indoor Pool

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Sun terrace

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      Tennis

LocationLocation

Map preview

Around this property:

Public Transport

400 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

144

Very Good

333

Average

225

Poor

63

Terrible

35

Recent Reviews: 800

  • User:L985HNrachelh

    Trip type: Family

    Old and tired

    rating11 Sept 2025

    Previous reviews are quite fair. Good checking/reception experience and a good location near to Tram 1 in to centre. Rooms were old, tired and not 100% clean- with evidence of the dreaded mosquitoes squashed on the walls and one flying around in room (despite windows closed and asking for a front facing room away from the lake). Hairdryer etc very old. Lack of plug sockets. Safe didn’t work.It looks like they are renovating though as some construction going on. I probably wouldn’t go again as I don’t think it represents value for money. IHG Service, Owner at Holiday Inn Gent - Expo By IHG, responded to this review Hi L985HNrachelh,Thank you for choosing to stay at Holiday Inn Gent - Expo and for taking the time to share your feedback.We appreciate your kind words about our reception team and convenient location.We understand your recent experience did not fully reflect the high standards we strive to provide, and we truly appreciate you bringing this to our attention. Your feedback is invaluable as we continue to enhance our services.Please know that I’ve shared your comments with our team. We always strive to provide an exceptional experience and apologize if any part of your stay did not fully meet your expectations.We look forward to welcoming you back and providing a stay that meets the high standards you expect and deserve.Warm regards,Salma MCase ManagerIHG Hotels & Resorts Service

  • User:Gary S

    Trip type: Family

    Mosquito Nightmare

    rating05 Sept 2025

    We stayed in this hotel on Wednesday 27th August for a one night stopover on our way to Amsterdam. The hotel is undergoing some building work at the front of the hotel, but we didn't hear any noise. The biggest issue for us were the Mosquitos in our room. They kept us awake all night and I can honestly say that I didn't sleep a wink. When we left in the morning our bodies were pickled with Mosquitos bites which drove us nuts as they were extremely itchy for a whole week. Reading other reviews, it seems obvious that the hotel hasn't put any control measures in place to prevent them. I would highly recommend that you avoid this place. IHG Service, Owner at Holiday Inn Gent - Expo By IHG, responded to this review Hi Gary S, Thank you for your recent stay at Holiday Inn Gent - Expo and for sharing your feedback. We appreciate your business and making IHG Hotels & Resorts a part of your travel. We work very hard and strive to be the best Holiday Inn. Our goal is to offer a seamless and relaxing stay and I'm sorry to learn that it didn't happen. We take feedback seriously and would like to know more about it and share this with the relevant teams. I sent you a separate message and hope you respond soon. Your loyalty is important to us. We hope you choose IHG Hotels & Resorts for your future travels. Best Regards, Jenilyn J.Case ManagerIHG Hotels & Resorts Service

  • User:Chrisjmartin

    Trip type: Business

    Mosquito hell

    rating06 Jun 2025

    Stayed at this hotel for one night only and I wish I didn’t. Check in was great and breakfast was ok . When I entered my room there was a notice on the wall saying keep windows shut as there is a lake near by and there is lots of mosquitoes around. When I looked around the room there was blood and dead mosquitoes on the walls and ceiling. So when I went to lay down on the bed after 5minutes I was starting to be attacked by bigger than normal mosquitoes. I manged to kill three of them but when I came home and woke up the next day I could see I had around 10 nasty bites and has time has gone on they have got more and more painful. Hotel- cmanager, Owner at Holiday Inn Gent - Expo By IHG, responded to this review Dear Martin,Thank you for taking the time to share your experience with us.We are pleased that you enjoyed our hospitality services, from your arrival through to your morning experience.We regret that your comfort was affected during your stay. Our front desk team is available around the clock with solutions to ensure a peaceful rest for all our guests.We hope to welcome you back for a more comfortable experience in the future.Best regards,Thomas Van Parijs, General Manager

  • User:John G

    Trip type: Solo travel

    Highly recommended

    rating25 Jul 2024

    Despite the bad reviews I booked this hotel during the Ghent Festival. It may be a little old but this hotel is great. The tram to the city is only 200 metres away, the trams run 24/7 during the festival, the food is lovely, in a beautiful restaurant, the staff are friendly and very helpful. The rooms comfortable and clean. Highly recommended. Hotel- cmanager, Owner at Holiday Inn Gent - Expo By IHG, responded to this review Dear John,Thank you for your feedback.We are delighted that you appreciated the proximity to the tram, the dining experience in our restaurant, the friendliness of our team, and the comfort and cleanliness of our rooms. We carry out work when necessary to maintain our facilities and It is truly rewarding to know that our efforts to provide a welcoming atmosphere and high-quality service have been recognised by you.We very much look forward to seeing you again. Best regards,Thomas Van Parijs, General Manager

  • User:David M

    Trip type: Friends getaway

    Tired and a little drab now.

    rating10 Jul 2024

    I have stayed here so many times over the years and wow, does this place need a refurb. I always find the staff responsive and courteous which is a bonus. Beds and pillows are comfortable. However the place is so tired once you step out of the lift onto your room floor. Well walked carpets and decor that wouldn’t look out of place on the 60s.I actually feel this place is over priced given its current state. The bar no longer exists on entering the establishment, which I didn’t realise until the reception mentioned it had moved downstairs into the dining area. I just assumed it was closed as the big curtain was pulled. One thing that alarmed me was that there was some bare wiring visible behind the bedside cabinet. This being in a place were perhaps a glass of water or cup of tea when spilt would make a bad combination. The showers seem to be fitted weird too. It’s difficult to stand under them.Overall, not the best place but also not the worst. Hotel- cmanager, Owner at Holiday Inn Gent - Expo By IHG, responded to this review Dear David,Thank you for sharing your point of view.We are pleased that you found our team responsive and courteous, and that you enjoyed the comfort of our beds and pillows.However, we regret that the current aesthetic of our hotel did not meet your expectations, and appreciate your patience as we work to improve these areas. We are happy to inform you that the hotel is scheduled for renovations to refresh our decor and enhance overall guest comfort. Regarding the bar, we strive to communicate any changes effectively, and we apologize for any inconvenience caused by its relocation. Moreover, safety is a top priority for us, and we are concerned about the bare wiring you mentioned; thank you for bringing this to our attention. Our showers are designed to conserve water as part of our commitment to sustainability, though we understand this may differ from what some guests are accustomed to.Nonetheless, we are grateful for your continued patronage over the years and value your loyalty to our hotel.We hope to have the pleasure of welcoming you on many more occasions. Best regards,Thomas Van Parijs, General Manager

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