Tulip Inn Itaguai

Recent Reviews: 226

• User:81julianb

  Trip type: Couples

  Stay elsewhere if you can

  23 Oct 2022

  Hotel in general was okay, but a bit undermaintained with a creaky elevator I was afraid I'd never leave. The hotel staff were rather lazy at keeping the food service area clean. The laundry service (which is external of the hotel) is ridiculously expensive. Amanda Galindo, Owner at Tulip Inn Itaguai, responded to this review Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

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• User:marciop462

  Trip type:

  Extremelly bad services very unprofessional and doesn't honor the booking

  03 Jul 2022

  I've booked two triple bed room in order to accommodate two children under 11 years old and one adult per room with more than a month advance. On the checkin day, I've called the front desk and identify my self and the reservation to make sure it will all right.A couple of hours later I've arrived to checkin and for my surprise there's no triple bed room available!!! Front desk offered four double room instead but how to accommodate two adults and four children there? So the front desk man went up and prepared the supposed triple bedroom. After 40 min waiting, both rooms were ready, however...Not enough towels, damaged bed sheet, and one bed was kind of mobile one very uncomfortable. I don't recommend it, if you have a chance try other options. Don't stay there.Another family (they were a couple) stayed on double room and a lot of problems being reported by them.Very unprofessional and they don't honor the booking done even if you call them to make sure it's all right. Amanda Galindo, Owner at Tulip Inn Itaguai, responded to this review Dear MarcioThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Amanda Galindo

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• User:Guilherme M

  Trip type: Business

  Marvelous

  06 Aug 2018

  Amazing hotel. Very good for its price. Great quality and service. Great mall literally steps away... Restaurant is very good downstairs, service was exceptional and everything in the hotel is brand new ! Vitor N, Gerente geral at Tulip Inn Itaguai, responded to this review Dear Guest,It is a great happiness to receive such praise. we are very pleased with the recognition of our service, location and restaurant service.We hope to see you soon.Best regards,Vitor Nery - General Manager

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• User:Pathfinder562627

  Trip type: Business

  How is it possible to be so unprofessional

  30 Jul 2018

  I stayed here before after the Hotel had newly opened as it was convenient for my work. I have returned and am in shock, various sites rate this hotel as 4 Star, it deserves 2 at most.I booked a double Bedded room and was given 3 children's single beds. They supply a kettle but no coffee or tea, plenty of sugar though.I came to the restaurant, asked for the wine list and told no wines in the hotel, also no spirits but they have some bottles of beer one type.This is incredible, my work here is for 5 days but I will check out after one day and find a hotel which functions.Shame on you Tulip, BHG group Vitor N, Gerente geral at Tulip Inn Itaguai, responded to this review Dear Guest,Thanks for your feedback. It is very important to improve our services.We would like to explain tha we are a 3 star hotel, not a 4. I could not find your reservation, but we can garantee that we dont have children beds. About the tea, we apologize, but once again, we could not find your reservation.We dont have wine on our menu, but we appreciate teh suggestion. It is a oportunity to improve our service.We are really sorry about everything that happend that wasn´t your expectation.We hope to see you again, and show you that it was a misunderstanding.Best regards,Vitor Nery - General Manager

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• User:claudiorI7864ZZ

  Trip type: Business

  No warm water available

  06 Jun 2017

  New hotel located close to several industries. Not to many otters hotels around.Bathroom, shower area could be better cleaned.There is a restaurant and basic breakfast.Also a small Mall in a 3-5 minutes walking distance.Huge inconvenience during my one night stay: no warm water available during the evening and in the morning. Vitor N, Gerente geral at Tulip Inn Itaguai, responded to this review Dear Mr. Claudio,Thank you for your feedback. We pologiaze for the inconvenience. We had a problem in our equipament that was solved one day after.We hope to host you soon.Best Regards,Vitor Nery General Manager

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