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Windsor Excelsior Copacabana

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Windsor Excelsior Copacabana

locationCopacabana – Leme, Rio de Janeiro

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About Windsor Excelsior CopacabanaAbout Windsor Excelsior Copacabana

Location

The hotel is located in the very best part of Copacabana, facing the ocean and at one of the most elegant addresses in Rio de Janeiro. Access to any part of Rio is quick and easy, just 10 min to the city centre or the domestic airport, and 20 min to the international airport.

Facility

The hotel has 2 suites and 230 apartments, which are located on 17 storeys and are reachable by lift. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a car hire service, room service, a laundry service and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning ensures that rooms maintain just the right temperature. Included in the standard features of some rooms is a terrace, whose beautiful ambience is largely created by a stunning view of the sea. All rooms are carpeted and have a double bed or a king-size bed. Extra beds can be requested. A safe provides secure storage for guests' personal property. Guests will also find a mini fridge included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Wheelchair-friendly rooms can be booked.

Sport

Guests can enjoy a refreshing swim in the outdoor pool area. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. There is a poolside snack bar as well. There are many ways to relax or stay active at the hotel, including a gym, a sauna, a steam bath, massage treatments and hydrotherapy treatments.

Meals

Various dining options are available, including a restaurant (with high chairs), a breakfast room, a café and a bar. Catering options include bed and breakfast, half board and full board. For breakfast (continental), lunch, and dinner, guests serve themselves at the buffet or choose their favourite dishes from the à la carte options (for lunch and dinner). The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Windsor Excelsior Copacabana Amenities at Windsor Excelsior Copacabana

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Housekeeping only upon request

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      Hygiene training for staff

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      Sanitiser dispenser

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Continental Breakfast

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      Evening Buffet

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      Full Board

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      Half Board

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      Lunch Buffet

  • Sport/Entertainment

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      Gym

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      Massage

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

835

Very Good

814

Average

247

Poor

67

Terrible

47

Recent Reviews: 2010

  • User:carols6467

    Trip type: Business

    U helpful staff, dirty floors in bedrooms, needs renovation

    rating24 Mar 2026

    We turned uo and queued for a long while to check in. Not one member of staff on reception smiled or welcomed us, in fact our whole stay we didn’t receive a smile from one member of staff: The rooms are not very clean, they are tired looking and in desperate need of renovation. Heitor Cruz, Gerente geral at Windsor Excelsior Copacabana, responded to this review Dear Guest, Thank you for sharing your comments regarding your recent stay with us. We sincerely apologize for not fully meeting your expectations. Your feedback is very important to us, as it helps us improve our services and guest experience.We hope to have the opportunity to welcome you again and provide a stay that exceeds your expectations. Best Regards, Heitor Cruz General Manager

  • User:erin464

    Trip type: Couples

    Great Views From Oceanfront Rooms & Roof

    rating24 Jan 2026

    This hotel is very nice, but the selling point here is definitely the oceanfront rooms! We stayed in an Executive Superior Double Room with Ocean View, which we unfortunately only got to enjoy for 7 hours due to a delayed flight. Our room felt spacious and clean, with a small table and chairs, and a big mirror. The only issue with the room was that the blanket on the bed was incredibly thin. It felt more like a sheet, and there were no other blankets anywhere to be found. I was freezing! In contrast to the bright and modern room, the bathroom felt very dated, with the countertop, floors, and shower enclosure all done in the same 80’s-inspired laminate. The view from our room was gorgeous, looking straight out onto Copacabana Beach. We only stayed here for one night, but since we weren’t flying out until late in the evening, the hotel let us hang out on the rooftop and enjoy the amenities for a few hours after we’d checked out, once we arrived back to the hotel after having been out all day on a tour. The rooftop is amazing! We didn’t get in the pool, but there were plenty of people in it. It isn’t a large pool and there aren’t a lot of sun loungers given the size of the hotel. You can order drinks and food up on the roof, and you have a gorgeous view of Copacabana beach in both directions – plus Christ the Redeemer looking back behind the hotel. Since we were only here one night I can’t speak to the safety of the area around the hotel. Heitor Cruz, Gerente geral at Windsor Excelsior Copacabana, responded to this review Dear Guest,Thank you very much for choosing our Windsor Excelsior Hotel and for taking the time to share your experience with us.We are pleased to know that you enjoyed your accommodation, as well as the beautiful ocean view from our Executive Superior Room and our rooftop area. It is always a pleasure to hear such positive comments about these highlights of our hotel.Regarding the blankets, we would like to inform you that additional blankets are available in the wardrobe and can also be requested at any time through our housekeeping team. We apologize if this information was not made clear during your stay.We truly hope to have the opportunity to welcome you back in the near future, so you can enjoy even more of what our hotel has to offer.Best Regards,Heitor CruzGeneral Manager

  • User:lac_d_tran

    Trip type: Family

    Perfect location, nice staff, average amenities

    rating07 Jan 2026

    First, the location is perfect. The hotel is right across from Copacabana beach with lots of activities and restaurants nearby. The metro station is within walking distance.Staff were nice and attentive. We arrived early in the morning before check-in time and were offered access to the rooftop pool and bar. We requested luggage storage and our bags were nicely sealed in plastic bags.Our room was rather mediocre for a 4-star establishment. There were lack of amenities like slippers and paper tissues.Overall, if location is your top priority, then this is the place. We always felt safe around the hotel, day and night. Heitor Cruz, Gerente geral at Windsor Excelsior Copacabana, responded to this review Dear Guest, We would like to thank you for choosing our Windsor Excelsior Hotel and for taking the time to share your detailed feedback.We are pleased to know that you enjoyed our privileged location in front of Copacabana Beach, as well as the convenience of nearby restaurants, shops and public transportation.It is also rewarding to hear that our team provided attentive service, especially upon your early arrival, and that you felt safe and comfortable during your stay.We look forward to welcoming you back to the Windsor Excelsior Hotel. Best Regards, Heitor Cruz General Manager

  • User:rich h

    Trip type: Solo travel

    A good experience from a busy hotel

    rating28 Dec 2025

    I stayed at the Windsor Excelsior during December, 2025. I enjoyed my time there. I would have to get very high marks for the food and the cleanliness. High marks on these two categories are no small feat given the amount of tourist volume seen by the hotel. And I there were a few stars employees during my stay. Mathias at the front desk and Caroline the manager was excellent. Lucas at the poolside bar was outstanding, always courteous with a smile--a place to relax and have lunch by the pool--the best place to escape the Rio heat. Lucas always took care of things by the pool.Overall, a wonderful stay, although a few of the front desk staff seemed to need a bit more training in terms of making reservations or providing directions. In sum, I enjoyed my stay in Rio and would highly recommend the hotel if you want to stay beachfront in Copacabana. Heitor Cruz, Gerente geral at Windsor Excelsior Copacabana, responded to this review Dear Mr. Richard,Thank you for taking the time to write such a detailed review. We are delighted to receive your positive comments and to know that you had a great experience in Rio de Janeiro. We are especially pleased that you enjoyed our food and cleanliness. On behalf of our entire team, I would like to thank you for highlighting the service provided by Mathias, Carolina, and Lucas. Please be assured that your positive observations will be shared with them, as this will certainly motivate them even further.We also appreciate your constructive feedback regarding our front desk team, which will be taken into consideration as we continuously work to improve our services.We look forward to welcoming you back to Rio de Janeiro in the near future.Best Regards,Heitor CruzGeneral Manager

  • User:Andres E

    Trip type: Family

    I’ve never felt so disrespected by hotel staff

    rating21 Dec 2025

    The hotel is well located, and the rooms are comfortable. Unfortunately, the front desk experience was extremely disappointing. We arrived around 8 a.m. and politely asked about an early check-in, especially for one room, since my parents are over 60 and needed to rest. The staff were rude and dismissive—one asked us to come back in 30 minutes and then mocked us when we did. Another receptionist abruptly said there were no rooms available in our category. We were even willing to pay for an upgrade, but the lack of empathy and professionalism made this the worst check-in experience I’ve ever had. I’ve never felt so disrespected by hotel staff. Heitor Cruz, Gerente geral at Windsor Excelsior Copacabana, responded to this review Dear Guest,We would like to thank you for choosing Windsor Excelsior and for sharing your valuable feedback regarding your visit. It is through our guests' comments that we strive to adapt to their needs, always with the goal of providing an excellent stay.We always prepare ourselves to provide excellent service in all situations. Therefore, I regret and apologize on behalf of the entire team if we did not fully meet your expectations during your stay. Following a careful review, we found that on the day of your check-in, our occupancy was high, which prevented us from offering an early check-in, even though you were willing to pay for it, as rooms become available only after departing guests have checked out.In cases where a guest is expected to arrive early, as in your case, it is recommended to book the night prior to the check-in date, ensuring the availability of a room upon arrival at the hotel and avoiding any inconvenience. We would like to highlight that our front desk team was able to accommodate you before the official check-in time (3:00 PM).We thank you once again for your collaboration and for the opportunity for improvement that you have provided us.We look forward to the opportunity to welcome you again.Best Regards,Heitor CruzGeneral Manager

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