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Kempinski Hotel Grand Arena Bansko

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Kempinski Hotel Grand Arena Bansko

locationBulgaria, Bansko

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About Kempinski Hotel Grand Arena BanskoAbout Kempinski Hotel Grand Arena Bansko

Location

The hotel lies directly opposite the gondola lift station.

Facility

The hotel has 157 rooms and 14 junior suites. Multilingual staff warmly welcomes guests in the lobby. Amenities include a baggage storage service and a cash machine. Wireless internet access (no extra charge) allows guests to surf the internet and catch up on email. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A fireplace creates a cosy atmosphere. Additional facilities include a library. Further services and facilities include a 24-hour security service, a childcare service, a car hire service, medical assistance, a transfer service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. A fax machine is available for guests' business needs.

Rooms

Air conditioning ensures that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. Extra beds can be requested. A safe, a minibar and a desk are also available. A trouser press is provided for guests' convenience. Other features include a telephone, a television with cable channels and WiFi (no extra charge). Guests can take advantage of the nightly turndown service. Slippers are included. A hairdryer and bathrobes are provided in the bathrooms, which include a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Bathrooms with wheelchair access can also be booked.

Sport

Plenty of active relaxation awaits guests in the pool area's 2 outdoor pools. Even in bad weather, a swim in the indoor pool is always an option. The hot tub in the pool area promises pure relaxation. The hotel offers an extensive outdoor sports programme, including golf, archery, fishing and horse riding. Water sports enthusiasts are offered jet skiing. The hotel's location is particularly ideal for skiers. Ski passes are available locally. Guests can enjoy a wide range of indoor sports, including a gym, bowling, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath and a hammam. Leisure facilities include a kids' club, a dance club and a casino.

Meals

Various dining options are available, including 3 restaurants, a bar and a piano bar. Staff are also happy to provide children's meals. The hotel also offers picnics.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Kempinski Hotel Grand Arena Bansko Amenities at Kempinski Hotel Grand Arena Bansko

  • Facilities

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      Air conditioning

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      Bar(s)

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      Casino

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      Conference Room

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      Disability-friendly

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      Hairdresser

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      Kids Club

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      Laundry Facilities

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      Medical Assistance

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      Nightclub

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      Restaurant(s)

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

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      Archery

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      Bowling

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      Golf

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      Gym

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      Horse Riding

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      Indoor Pool

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      Jacuzzi

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      Jet Skiing

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

973

Very Good

192

Average

68

Poor

16

Terrible

20

Recent Reviews: 1269

  • User:Peter R

    Trip type: Family

    Mediocre experience at a beautiful property

    rating14 Jan 2026

    The hotel is really beautiful, with a cozy chalet feel and lovely furniture throughout. I stayed there twice in one month, each time for a long weekend. On both visits, they acknowledged my loyalty status and upgraded me to a nicer room, which I appreciated. During my first stay there was a welcome ...
    Read more

  • User:785iliyak

    Trip type: Family

    Lackluster service.

    rating03 Jan 2026

    We stopped by the Kempinski Hotel & Resort Bansko for a quick brunch on the last day of our vacation. The restaurant was not busy, yet the service felt rushed and somewhat disorganized.We ordered two hot chocolates for our daughters and coffee for the adults and our son. While serving the drinks...
    Read more

  • User:ThomasKirch

    Trip type: Family

    Down's and Up's

    rating19 Oct 2025

    I stayed at the Kempinski Grand Arena Bansko for 8 nights. Check-in was friendly and smooth, with a personal greeting from the lady in red. The hotel is certainly showing its age, but it is gradually being renovated. I had a spacious 2-room suite with an additional room, both with a view of the smal...
    Read more

  • User:Richard J

    Trip type: Couples

    Kempinski Bansko Grand Arena.

    rating03 Oct 2025

    Taking advantage of off-season prices this hotel offers great value for a 5 star resort.During our September visit in poor weather we were still able to enjoy excellent hikes in the mountains and there are enough restaurants in the resort to eat somewhere different each night of a five or even seven...
    Read more

  • User:Helena1256

    Trip type: Couples

    A wonderful hotel

    rating26 Sept 2025

    Kempinski Hotel Grand ArenaA wonderful hotel. We were there in September, so my review isn't suitable for skiers. This one is for those who enjoy walks in the forest, around the town, sitting in restaurants, and relaxing in the spa. The location is excellent, close to a pedestrian street with all it...
    Read more

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