Mpm Hotel Guinness

Recent Reviews: 307

• User:Lee S

  Trip type: Friends getaway

  Good good and more good

  29 Mar 2026

  Excellent hotel and staff, good food clean Public areas we will be back. bar staff toto and ivo brilliant representative of hotel. MPM Hotels, Marketing at MPM Hotel Guinness, responded to this review Dear Lee S,Thank you for your kind words regarding your recent stay at MPM Hotel Guinness. We are delighted to hear that you enjoyed our facilities and services, particularly the bar staff. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future.Goodbye,MPM Hotel Guinness

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• User:Alistair P

  Trip type: Family

  Unbeatable value for money

  24 Mar 2026

  On the transfer to airport after a great stay. Rooms very large and clean. Showers powerful and hotel. Room tended to daily. Food isnt anything amazing but tasty and plenty of choice. The staff are nice if you make conversation. The guy at the bar spoke great English and was always happy and friendly. 3-4 minute walk to gondola. 2 minute walk to small supermarket one of the best feature whcih isnt mentioned so much in reviews was the spa. Did not expect it to be as good as it was l, although it didnt get busy at times. Great trip to Bansko, wouldn't hesitate coming back to Bulgaria. MPM Hotels, Marketing at MPM Hotel Guinness, responded to this review Dear Alistair P,Thank you for taking the time to share your positive feedback regarding your recent stay at MPM Hotel Guinness. We are delighted to hear that you found our rooms spacious and clean, and that you enjoyed the powerful showers. It is also wonderful to know that you appreciated the variety and taste of our food offerings and had pleasant interactions with our staff.We are particularly glad that the spa exceeded your expectations and that you found our location convenient for your needs. Your comments about the friendly service provided at the bar are truly appreciated, as our team strives to create a welcoming atmosphere for all guests. We thank you for your kind words and hope to have the opportunity to welcome you back for another enjoyable stay in beautiful Bulgaria.Best regards,MPM Hotel Guinness

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• User:Lukepedder

  Trip type: Friends getaway

  One star for the lobby’s potential to be a movie set

  07 Mar 2026

  If you enjoy the feeling of being catfished by a building, this is the place for you. Walking into the lobby is like stepping into a billionaire’s mountain retreat—grand, soaring ceilings, and a massive fireplace that serves as a monument to broken promises, because it was never actually lit. It’s clear the owners spent 99% of the budget on the first 50 feet of the building and then finished the rest with a £50 gift card to a thrift store and a "can-do" attitude.The Room: Where Dreams (and Plumbing) Go to DieThe rooms are spacious, which is great, because it gives you plenty of room to pace around while wondering where it all went wrong. * The 1970s Kitchenette: It’s a vintage masterpiece. And by that, I mean the hob is permanently disabled and there isn't a single plate in sight. It’s a kitchen in the same way a cardboard box is a spaceship—it requires a lot of imagination and provides zero actual utility. * The Landlord Special: Every piece of furniture looks like it was rescued from a curb and given a thick, sticky coat of white paint to hide the despair. * The "Sensory" Experience: Our toilet leaked, ensuring the room had the distinct, lingering bouquet of a sewer at 3 AM. * The Wardrobe of Narnia: We had a floor-to-ceiling wardrobe that contained... absolutely nothing. No shelves, no hangers. Just a giant wooden void. When we asked for hangers, we were granted exactly two. Apparently, the hotel is currently facing a global hanger famine.The Great Towel HeistThis was the highlight of the trip. We booked for four, but only two of us checked in. Within minutes, housekeeping knocked, confirmed there were only two of us, and then marched in like a SWAT team to confiscate the "surplus" towels, shower gel, and slippers. They muttered "sorry, sorry, sorry" while stripping the room of amenities we had literally paid for. Reception later claimed they did this "so the items wouldn't be in our way." Ah, yes. Thank you for protecting me from the physical burden of an extra bottle of shampoo. I feel so much lighter now.Technical DifficultiesDon't bother bringing a phone charger unless you have a 20-foot cable. There are no sockets near the beds. If you want to use your phone in bed, you’d better be prepared to sit on the floor in the far corner next to the "kitchenette" like a grounded teenager.Summary: This hotel is a hollowed-out shell of 1970s "tat" where the soul has been surgically removed. It’s grim, it’s tasteless, and it’s the only place I’ve ever stayed where the staff actively steals the soap back. MPM Hotels, Marketing at MPM Hotel Guinness, responded to this review Dear Lukepedder,Thank you for taking the time to share such detailed feedback following your stay with us. We are truly sorry to learn that your experience did not meet your expectations and we appreciate you bringing these matters to our attention.We regret the inconvenience caused by the maintenance issue mentioned in your review. Our team is always available to assist with any technical matters during the stay and, in most cases, such situations can be resolved quickly once reported to the reception. Unfortunately, as we were not informed at the time, we did not have the opportunity to assist you during your stay.We are also sorry if the situation with the room amenities created an uncomfortable impression. This does not reflect the level of attentiveness we aim to provide, and the matter has been reviewed with the team to ensure greater discretion and consideration in similar situations.Regarding the room features, the kitchenette units are part of the original apartment layout of the building; however, they are not equipped or intended for cooking, as they are kept non-operational for safety reasons. The hotel operates with a full restaurant service for our guests. Power sockets are available in the room, typically around the desk and vanity area, although we certainly understand that having one directly next to the bedside can be more convenient for charging personal devices. The wardrobes in the rooms are normally equipped with shelves and hangers for guests’ convenience, though we appreciate you sharing your observations.We also value your comments regarding the furniture and interior details, as guest feedback plays an important role in our ongoing efforts to maintain and gradually improve the comfort of the hotel.Thank you once again for sharing your impressions. All guest feedback is important to us and we sincerely hope we may have the opportunity to welcome you again and provide you with a much more pleasant experience.Kind regards,The Team of MPM Hotel Guinness

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• User:Sianmcculloch93

  Trip type: Family

  Lovely gem of a hotel

  26 Feb 2026

  We stayed at the hotel from Valentine’s Day for a week during the school holidays for a skiing trip and was pleasantly surprised. The hotel is fairly centrally located in terms of location to the main Gondola for skiing and close to restaurants, bars and supermarkets.Upon check in we were given room 501 on the top floor in the corner which was a very larger corner room with 3 single beds. The room had a small dining table with chairs, and small kitchenette, although the hob is disconnected, there is also a sink and fridge. We did use the fridge for storage for some groceries. We had previously read reviews about being wrongfully charged for the minibar but this was not the case for us, we left a note for the cleaner to say we were not taking items but using the fridge for storage. The room also had a large wet room with skylight with a view of the mountains. The bathroom also had a couple of amenities such as shampoo, shower gel, hand soap and shower cap. The room was incredibly clean and well maintained by Svetlana. Each day we received fresh robes for the spa and cleaning was done to a very high standard. We were on a half board basis so ate breakfast and dinner at the hotel. I honestly cannot fault the food what so ever. I am incredibly well travelled and this has got to be one of the best quality buffets I have come across. The food was hot, flavourful and a great selection each day. My daughter always found something to eat and noted themed nights every few nights, including a lovely Valentines spread, Bulgarian night and Italian night. Breakfast had your full English with a little twist. Everything was fresh and the chefs were on top of the buffet making sure everything was replenished swiftly. There was an abundance of meat and my husband was in his absolute element, he even tried shark! Coffee/tea and juice is included at breakfast and there is a water dispenser for drinks evening meals. We sat around the fire and bar area which was nice. The drinks are reasonably priced, particularly for a hotel, with a wide selection. The spa was lovely and very well needed after a days skiing. The spa is clean and well maintained with lots of saunas to choose from, hot tile beds, hot tub, Roman bath and pool. We used this daily. It was also very handy that my daughter aged 11 was able to use the spa also which meant we could enjoy it as a family. There are also plenty of loungers around the pool to relax on. We didn’t have any treatments but there was a lot on offer for those that may want one. There is also a small games room for the children which was in full use whilst we were there due to the holidays. These were chargeable arcade games. The day before we left we were given a note under our door to confirm our check out time. We initially wondered what this was however found out upon checking out that this was because if you leave before breakfast they prepare a little breakfast bag for you. This was a lovely touch as we didn’t expect this which included a baguette, bottle of water, cake bar and a piece of fruit, for each of us. Overall I honestly cannot fault the hotel. Would I return, absolutely if I return to Bansko. My only criticism would be the need for a drying room/drying facilities. Our ski wear got incredibly wet on several occasions and we needed to dry this for the following day. We had to use the radiators in the room however had lots of clothes to dry. A drying room or alternatively drying racks in rooms would be a great help to those going in the winter! Also a note to those who are staying for the purpose of skiing- no ski boots are allowed in the hotel. We were not aware of this before we hired our equipment. It is far easier to store your equipment at the shop you hire from rather than walking it back and changing your boots outside of the hotel. Overall we had a lovely time and would highly recommend this hotel! MPM Hotels, General Manager at MPM Hotel Guinness, responded to this review Dear Sianmcculloch93,Thank you for taking the time to share your detailed feedback regarding your recent stay at MPM Hotel Guinness. We are pleased to hear that you enjoyed your skiing holiday and appreciated our central location, the cleanliness of your room, and the high quality of our dining options.We appreciate your positive comments about our buffet offerings, as well as the amenities available in the spa and the children's games room. It is heartening to know that your family found enjoyment in these facilities. Regarding your suggestions, we value your input on the need for drying facilities for ski wear, as this can certainly enhance our guests’ experience during winter sports activities. We are delighted that you would consider returning to our hotel in the future. Thank you once again for your review, and we wish you safe travels ahead.Best regards,MPM Hotel Guinness

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• User:GoPlaces18862919164

  Trip type: Solo travel

  A really recommendable Hotel

  01 Feb 2026

  I booked for around 10 nights and what I can say is that the expierence was really amazing. My room was really clean, even on the corners. There is a bar, a restaurant and also the food tasted good. The lobby looks great, it’s big and it has an extra room for games so the kids are enjoyed. The hotel has a spa with a swimming pool and a sauna. The staff were also very kind and always ready to help. Overall it’s really a great hotel and I would recommend it definitely. MPM Hotels, General Manager at MPM Hotel Guinness, responded to this review Dear GoPlaces18862919164,Thank you for your kind words regarding your recent stay at MPM Hotel Guinness. We are delighted to hear that you enjoyed your experience, particularly noting the cleanliness of your room and the quality of our dining options. It is wonderful to know that both our facilities, including the lobby and game room, contributed to a positive atmosphere for your family. We take great pride in our staff's commitment to providing exceptional service, and your commendation will surely inspire them. Thank you once again for your recommendation. We look forward to welcoming you back in the future.Best regards,MPM Hotel Guinness

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