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Premier Luxury Mountain Resort

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Premier Luxury Mountain Resort

locationBulgaria, Bansko

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About Premier Luxury Mountain ResortAbout Premier Luxury Mountain Resort

Location

The hotel is situated on the foothills of Mountain Pirin, in the town of Bansko. Surrounded by the outstanding nature of Pirin, it is within walking distance of the gondola ski lift station and Bansko's historical centre. There are shops, restaurants and bars within 10 minutes' walk of the hotel and nightclubs just 250 metres away. Bansko's central bus and train stations are approximately 3 km from the hotel, while Holy Trinity Church and Nikola Vaptsarov House Museum are 1 km away and Baykusheva Mura (the oldest tree in Bulgaria) is roughly 1.5 km away.

Facility

36 junior suites, 34 suites, 6 single rooms and 49 double rooms are located on 5 storeys and can be reached by 4 lifts. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities available at the hotel include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. A fireplace creates a cosy atmosphere. There are a number of shops, including a souvenir shop. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service gives guests the opportunity to explore the surrounding area independently. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine. 3 conference rooms are available for lectures, presentations and meetings.

Rooms

Rooms are equipped with air conditioning and individually adjustable heating. Some rooms include a balcony. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A refrigerator, a mini fridge and a tea/coffee station are standard features. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests can take advantage of the nightly turndown service. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. The hotel has family rooms and non-smoking rooms.

Sport

The pool complex includes both indoor and outdoor pools, which are in part heated. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Comfortable sun loungers are available on the terrace. For guests who wish to keep active, cycling/mountain biking, golf and horse riding are available. The hotel's location is particularly ideal for skiers. Ski passes are available locally. Sport and leisure facilities at the hotel include a gym, billiards and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and a solarium. Additional leisure activities include an entertainment programme, a kids' club and live music.

Meals

Various dining options are available, including a dining room, a breakfast room, a café and a bar. Guests can dine in 2 restaurants, which have air conditioning and high chairs as well as smoking and non-smoking areas. Catering options include bed and breakfast, half board and full board. For breakfast (continental), lunch, and dinner, guests serve themselves at the buffet or choose their favourite dishes from the à la carte options (for lunch and dinner). Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: VISA and MasterCard.

Amenities at Premier Luxury Mountain Resort Amenities at Premier Luxury Mountain Resort

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

    • -

      Conference Room

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      Currency Exchange

    • -

      Games room

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      Hairdresser

    • -

      Hotel Safe

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      Kids Club

    • -

      Laundry Facilities

    • -

      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Playground

    • -

      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Restaurant(s) with smoking area

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      Room Service

    • -

      Shops

    • -

      TV Room

    • -

      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Packaged meals

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Continental Breakfast

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      Evening Buffet

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      Full Board

    • -

      Half Board

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      Lunch Buffet

    • -

      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

    • -

      Billiards/Snooker

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Heated Pool(s)

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      Horse Riding

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      Indoor Pool

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      Jacuzzi

    • -

      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

    • -

      Sauna

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      Steam bath

    • -

      Sun loungers

    • -

      Sun terrace

    • -

      Swimming Pool

    • -

      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Forest

200 m

Park

200 m

Nightclub

250 m

River

700 m

Shopping opportunities

700 m

Restaurants

700 m

Bars / Pubs

700 m

City Centre

1 km

Tourist Centre

1 km

Ski Area

1.2 km

Lake

1.8 km

Bus Station

3 km

Train Station

3 km

Golf Course

7 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1104

Very Good

298

Average

97

Poor

32

Terrible

26

Recent Reviews: 1557

  • User:darrenb268

    Trip type: Solo travel

    Not 5 star

    rating06 Mar 2026

    I didn't have a safe in my room for my weeks stay despite asking on day one. There was no room service as the app didn't work and the phone in my room was not connected to anything. The bed was broke, wallpaper coming away from walls, flooring was damaged in multiple areas, view from my room was very disappointing, no path to the hotel so had to walk in road, bathroom sink leaked badly, bathroom door handles broken, huge crack up tiles in bath area.

  • User:Jemma M

    Trip type: Couples

    AVOID AT ALL COSTS

    rating28 Feb 2026

    States recently renovated but still actually going through renovation. Foul mouldy smell throughout most of the hotel. Rude and unhelpful staff.If you do stay make sure you check what time check out is as nobody tells you until you go back to your room on the last day to be greeted by scary dogs charging at you in your room and all your stuff thrown in the foul smelling boiler room with stuff missing. I know Bulgaria is different to the UK but this would barely pass as a 3 star hotel here. The pool/spa areas were disgustingly overcrowded and far from relaxing.Real shame as we stayed there last year too before the renovation and couldn't fault it hence why going back. This year was definitely our last stay and would recommend anybody to avoid at all cost and just pay a bit extra and have a great stay elsewhere.

  • User:ianfgroves

    Trip type: Family

    Shocking!

    rating25 Feb 2026

    I never normally write reviews - but this experience was truly shocking. We booked a deluxe room - as shown on the hotel website - and requested (at the time of booking) single beds for myself and my son. The room we were allocated bore no resemblance to those on the website. The room was on the top floor, under the eaves. Headroom was less than 5'6" where the (only) chair was located - not helpful when we are both over 6'. There was no balcony - despite the description on the website. The safe had to be removed and replaced (eventually) by one that worked. The phone had to be replaced (eventually) so we could communicate with reception - another challenge in itself. We did not get single beds, so father and son had to share.I, politely, complained to reception that I was not happy with the room and asked for it to show me an equivalent room on its website - it could not. I asked that we be moved to a room type in line with those on the website - it could not as "the hotel was full". I am sure this would not have been the case at the time of our booking. The hotel offered to put a second (king size!) bed in the room - it would have had to hang it from the ceiling!The room states "coffee making machine" - but after the two complimentary sachets were used, we were charged 1 Euro for replacements - by a 5* hotel?? No milk, only powdered creamer. Replacements were requested. After three hours none had arrived so we asked again at Reception and were told "go and get some from the bar" - there was none!We purchased ski passes at the hotel. Having been told, in advance, they would cost Euro 484, we were actually charged Euro 590 - as my son was charged adult prices.We tried to play pool but no-one at Reception could tell us what coins to use. We eventually found a token machine - but when we inserted the tokens, nothing happened. We went back to Reception and explained, only to be told "the pool table is broken"Previous visitors have described the hotel as "tired". I would say it is "fast asleep" - wires hanging from walls, wallcoverings scuffed and torn throughout, lighting (everywhere) very dark, I think to camouflage the poor decor.Despite the above, the worst aspect of the hotel was the attitude of the staff, especially the Reception staff - unhelpful, unco-operative, unfriendly, uninterested and unknowledgeable.The only positives were a good variety of food at breakfast and a very well equipped spa / leisure centre.Our 3* hotel last year offered better accommodation and service than we were afforded by this "5*" hotel

  • User:eduardbi

    Trip type: Family

    Staff niceness can’t overcome the bait-and-switch feel.

    rating11 Feb 2026

    I chose this hotel based on its 5-star rating and prominent website claims that extensive renovations had been completed. What a disappointment. The “renovations” appear limited to a separate serviced apartments section – the actual hotel portion we stayed in remains dated and untouched, with no meaningful upgrades that justify any recent refresh.The ground-floor area near the spa has an awful, persistent sewer-like smell that was overpowering and exactly the same as when I visited years ago – clearly not addressed despite the supposed renovations. It’s unacceptable for any hotel, let alone one charging 5-star rates.Adding insult, the booking confirmation explicitly listed Bvlgari toiletries as part of the amenities/services. There were none – just basic generic ones. When asked, staff dodged the question and passed responsibility around as if it wasn’t their concern.Breakfast was acceptable (nothing special), but the coffee was genuinely terrible. The only positive was the friendly staff, who were polite and tried to help despite the issues.This place trades on a 5-star label it doesn’t earn in the hotel rooms/area we experienced. Staff niceness can’t overcome the bait-and-switch feel. I’d avoid unless you’re specifically booking the newer apartments section (and even then, verify what’s included and expect unfinished work ).

  • User:Agaffe

    Trip type: Family

    The best ski hotel !

    rating08 Feb 2026

    Amazing 5star hotel !!!! From the warm welcome, huge, warm rooms and gorgeous spa area to the most delicious dinners and breakfasts we couldn’t ask for more ! Absolutely, the best ski hotel. Free shuttle bus from 8am, outdoor pool while it’s snowing was a cherry on top. Food was well spiced and always very tasty. The real honey for breakfast, fresh pancakes, omelettes. Rooms very warm, we had to open the windows. Kids got robes for the spa. Thank you all for making this holiday so brilliant. We will be back !

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