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Terra Complex

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Terra Complex

locationRazlog, Bansko

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About Terra ComplexAbout Terra Complex

Location

This resort warmly welcomes guests in Bansko.

Facility

English-speaking staff at the reception desk in the lobby are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe and cash machine. Wireless internet access is provided in public areas. A lift and wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. The grounds of the complex feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service gives guests the opportunity to explore the surrounding area independently. Daily newspapers are available for purchase. A fax machine is available for guests' business needs.

Rooms

Rooms feature a kitchen and a bathroom. Central heating ensures comfortable temperatures. Some rooms include a balcony. Rooms have a king-size bed or a sofa bed. Extra beds can be requested. A safe provides secure storage for guests' personal property. A refrigerator, a stovetop and a tea/coffee station are standard features. A washing machine is provided for guests' convenience. A telephone, a TV, a stereo system and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The wide range of activities offered at the complex ensures that there is something new to do every day, including cycling/mountain biking, tennis, golf, fishing and horse riding. The hotel's location is particularly ideal for skiers. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, billiards and aerobics. Various wellness options are available at the complex, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and a solarium. Children are well looked after in the kids' club.

Meals

Dining facilities include a restaurant, a café and a bar. Catering options include half board and full board. Breakfast, lunch and a dinner à la carte delight guests with culinary treats and a wide variety of dishes. Staff are also happy to provide children's meals. Alcoholic beverages are available.

Payment

The following credit cards are accepted: VISA, Diners Club and MasterCard.

Amenities at Terra Complex Amenities at Terra Complex

  • Facilities

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Games room

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      Garage

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      Full Board

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      Half Board

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Heated Pool(s)

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      Horse Riding

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Tanning Studio/Solarium

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      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

140

Very Good

66

Average

35

Poor

13

Terrible

22

Recent Reviews: 276

  • User:mntountoulaki

    Trip type: Family

    A nice Christmas break

    rating01 Jan 2024

    We had a two-day family break there, at Christmas in a really spacious two-room apartment. We enjoyed the extra space and the view to the mountains. We paid for half board so we ate dinner as well as breakfast. The hotel was clean, the service was good but the food was always cold no matter the time. It's a pity because the food was fresh and well prepared. The desserts were not varied and a bit disappointing. Christmas meal which was supposed to be special, actually was not. The pool was clean, at good temperature but with too much chlorine (it smelled more than usual at least). Overall, a nice stay.

  • User:MichellePavv

    Trip type: Couples

    Weekend gateway

    rating21 Aug 2022

    I went for the weekend for a surprise for my boyfriend, the staff is really kind, I asked if they can put a small card with happy name day and they did it which was very nice of them. The hotel was very clean, the room was very clean and had everything needed, they looked exact as the photos. I suggest to bring your own hair dryer because the one in the room was not working but this could be a problem only in the room that we stayed but have it in mind. The only thing that I don’t like is that it is said that there is parking in the hotel and this was really important for me, but unfortunately you need to pay 10lv for each day to park your car in the hotel parking which is ridiculous for a guests in the hotel. I was looking for a nice hotel with SPA center and that’s why I chose this exact hotel but unfortunately the spa was nothing that much. The indoor pool was really cold, the sauna had the temperature that the pool was supposed to have, the steam bath was okey but the sauna was around 65-70t which for a sauna is not okey and also very small. As a Spa complex they should really pay more attention to their SPA. The food was nice and overall the hotel is calm and good for a weekend getaway but for the prices I expected more especially from the spa center.

  • User:293kristiyann

    Trip type: Friends getaway

    Poor quality and bad service

    rating07 Sept 2021

    Cons: Bad service where you need to wait 10-15 minutes to get something from the bar or get information from reception.The receptions personel is giving inconsistent information about available rooms and amenities in the rooms.Some of the rooms lack proper lighting.We wanted to spend 1 more night in the hotel and asked upfront if we book 1 more night whether we would need to change the room. We were assured that we are going to stay in the same rooms for this extra night but in the morning started to receive calls how we need to change rooms.Although for the same price the new rooms were smaller, did not have a sofa and a coffe table, the view was not towards the golf course but towards the street ans the balcony wqs smaller.Staff tried to play it as that there was a misunderstabding between us and them but later confirmed that the mistake was theirs.1 out of the 3 Spa rooms was not working, leaving us with only a Sauna and a Steam Room.Water in the pool is not warm and may be too cold for some people. Pros: OK foodThe beds were comfortableOne of the staff members was kind and honeat with us.Would not repeat a visit to the hotel.

  • User:V9861UKjackieh

    Trip type: Family

    Half term holiday happiness

    rating03 Mar 2020

    We stayed at the Terra Complex in February half term in a large group made up of 7 other families from southwest London (kids ranged from 4 - 16 years). The hotel was perfect for so many of us. The rooms were spacious, clean and overlooked the golf course and snow capped mountains. The dining area was relaxed and intimate. We often sat together. The kids were pleased to have their own table on most evenings which they loved. The food was great and reasonably priced. The portions were also very large so although there wasn’t a specific kids menu you could easily share a meal. The bar area just outside the dining room was comfortable with a roaring fire and large sofas you could sink into whilst chatting and having a cocktail or 6 😬... Again the whole hotel had a very relaxed atmosphere so the kids playing nearby on the pool table, ping pong table etc were easily visible and could make some noise without upsetting anyone. There was a lovely pool and spa area which we all enjoyed using after a busy day on the slopes. We had a 2 mini buses organised that drove us to the top of the gondola every morning and picked us up at 4pm every afternoon. I would definitely recommend doing this to avoid the gondola queue at the bottom of the mountain. In summary, this is a perfect place to stay with friends and family for a reasonably priced ski holiday in the February half term. The hotel has everything needed for a fun ski holiday for both parents and kids. My son celebrated his 11th birthday there and it was easy to organise an amazing birthday cake, balloons etc etc through reception. They even left him a box of chocolates and balloons on his bed which was a lovely touch. We would and will definitely head back to the Terra Complex in the future with friends and family. We have skied in France 5 times before with the kids and my eldest said that this was his favourite skiing holiday by far. I think the kids and I all appreciated the wide, tree lined slopes of Bansko too. Thank you Terra Complex.

  • User:D2219PCjamesm

    Trip type: Family

    Family friendly hotel

    rating02 Mar 2020

    We had a great time staying with a group of family friends at the TERRA Complex in Feb half term. Service was excellent, we were met by the shuttle bus at the airport and taken to the hotel where the (in-hotel) ski rental place was staying open late specially to ensure we were all kitted out for skiing the next morning. Shuttle took us to the top station each morning which is crucial for half term week in Bansko to avoid the gondola queues!Dinner in the hotel was great, highly recommend the a la carte menu; pork chops, satch and mixed grill were all excellentvas is the selection of Bulgarian wines. The bar is a great place to wind down after a day's skiing and drinks are very reasonably priced. Our kids loved the pool as well as access to ping pong, table football and pool table. Didn't try any of the spa treatments as our focus was on skiing...

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