Melia Sunny Beach

Recent Reviews: 2422

• User:Arvid H

  Trip type: Family

  Relaxing holiday in a nice hotel

  28 Mar 2026

  We have been in this hotel 10-12 times. Nice hotel, clean, good food, nice and polite staff, lot of sun beds, near shopping, beach and all you need. We'll go there again May 30. 2026, and we look forward to it, as usual. Melia Sunny Beach, Guest Services / Front Office at Melia Sunny Beach, responded to this review Dear Arvid,We thank you very much for this marvellous review about your last holiday stays with us. We feel proud and happy that all the times you have been staying with us, we could exceed in your expectations and provide you a great holiday experience. We hope that as well this summer season, we will have the pleasure to welcome you and your family back for another enjoyable & relaxed holiday stay, and surely will do our utmost to make the same as comfortable for you as much as possible.Be assured that we transmit all your kind wishes and comments to all our staff concerned, who will be very happy reading about.Looking forward greeting you soon again, we remain with our best regards,Your MELIA Sunny Beach TeamGuest Experience Management

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• User:almacthunderboy

  Trip type: Family

  We're coming back

  16 Mar 2026

  As with anywhere there pros and cons to our visit but we're coming back next summer.We arranged our own taxi from the airport which is definitely worth it. The driver kindly drove through some of the villages so my son could see the stork nests which are quite impressive. Arrival and check-in were fine. 'Amazing Peter' took us over to our block where we were given our wristbands/keycards. It was really good having the keycard on the wristband so we never needed to search for it and could trust the kids with it.Our room was great. We had a family suite which had the two bedrooms, a shower room and a proper bathroom with bath and toilet. The shower cubicle had clearly been retrofitted at some point and felt like I could have moved the whole unit with little effort. I like a good shower and it was fine for that. There was a large wardrobe and a tv in the main bedroom but none in the kids bedroom. Didn't cause us any real issues though. The balcony was huge so plenty of space for inflatables to be stored and towels hung up. Room was quiet from outside noise but occasionally kids would run along the corridor or people would get back late but nothing too bad.The hotel was clean and well looked after in general. The staff were pleasant for the most part but some clearly didn't want to interact. Maybe this us to be expected as they were all quite busy.The pools were good. Not huge but I felt they were big enough. 2 small deeper ones and a big shallow one. My kids enjoyed the slides but it would have been good if they were open a bit longer during the day. We would go down to the pool about 0830 and had our pick of loungers around the shallow pool. The other 2 pools loungers got reserved much quicker but there were generally still loungers available near us after 10am. There were loungers reserved well before 8am but staff regularly walked through the area and cleared towels away, putting them on a table with a letter explaining why. They do this until 9am. I must admit I did enjoy watching the spats where people came back to their loungers being taken. There were some reserved most of the day without people using them but I feel the hotel are doing as much as they reasonably can. The seagulls were very brazen and a bit of a pest but some people still thought it a good idea to feed them.They don't allow glasses outside of the buildings and sell small plastic glasses if you don't want the paper cups. We always take bigger metal tumblers which are much nicer to drink from and help keep it cool.The bars were OK and the drinks were OK. I mainly drink lemonade which was often run out and just dispensing water. Im guessing they check the colour of the drink rather than the bag of syrup. I mentioned them a couple of times but they stiff weren't sorted so just learned which to use. The mojito bar would make a Cuban cry. It was crushed ice with flavoured syrup but there was always a queue so guessing it was OK. The lager was decent enough and my wife bought a good bottle of gin in duty free which she said was the right decision. The food is where the hotel really let's itself down. I wouldn't expect anything too amazing at a buffet but the children's options were appalling. They had notices up above what they considered to be the kids choices. It was generally chips, pasta in a couple of bland sauces and a battered vegetable. Yes, kids can eat them along with some other foods but theyre really not kid friendly menus. I've seen far better kids options at far worse hotels and with the overall spread i think the hotel is falling short. This might sound a bit over the top but one of my kids struggled a bit and I remember the disappointment as a child when the choices were this bad.Breakfasts were fairly standard but better eggs and sausages than most hotels I've been too. Good selection of fruits and pastries too.Wasn't a massive fan of the pizzas and neither was my youngest who loves most pizzas.The burger place was great. Only had the burgers and chips there but they were really good. Always a big queue at lunch but moves quick enough.The Indian restaurant was nice. The chicken usually looked under cooked but was tasty enough. We didn't try the chinese.The main route out, towards the beach and shops, took us through an area of arcade machine etc. At first our kids wanted to go on everything every time we went through which was a bit of a pain. There were problems with a few of the machines but there was always someone there to resolve it and give us a refund. I spoke to 'Amazing Peter' and one of his colleagues about a food item for my son (who is autistic) and whilst it wasn't possible to get it anywhere locally they got something close and had it left in our room. This was way above and beyond and I think reflects the effort put in by the customer service team.On the last day our flight was at night so we were able to make use of the facilities. The only places to get changed after though were the gym or a changing facility by the pizza place. These were terrible. The showers were flooded and there was only a small cubicle to change in although the room was enormous. The beach area for the hotel isn't exactly over the road but it's just a few minutes away. The beach bar has a good selection of drinks and serves iced creams. They also do toasted sandwiches but I thought they were terrible. They are hotdog rolls with cheese and salami which are then put in a panini press. There were loads of sun loungers free when we went there.We didn't do many activities but there seemed to be a decent schedule for the kids. Again, we didn't bother with the evening entertainment but our room looked out towards the stage so could hear it. The location is great. Just a couple of minutes to the beach and a few more minutes to the shops. There are a bunch of shops around the hotel perimeter including chemists and off licence. There is Janet City Market, a wee supermarket, about 10 minutes walk away. The shops selling clothing are great and quite cheap. Some of the quality is outstanding but some if it looks terrible. They don't haggle unless youre buying a few things. Whilst there we went to old nessebar which was lovely but not sure I'd bother going back. Lots of nice wee bars and lots of places selling naz1 and Russian stuff. We went go karting nearby which was great. The guy running it was really nice and did everything he could when my son hurt his leg. Get a taxi if you go though as there's a really busy road to cross. And he only takes cash.In short, a few negative points but overall we're all looking forward to our next trip there. I just hope the kids menu is better this time. Melia Sunny Beach, Guest Services / Front Office at Melia Sunny Beach, responded to this review Dear almacthunderboy,We thank you very much for the time you have employed to leave us your detailed review about your last year holiday stay with us. We feel delighted and proud that you choose our hotel for this overall very positive holiday experience, and that you enjoyed so much the time here with your family. We appreciate very much all your constructive comments, especially about our food offer and there for the children. We will revise the same offer within our departments and chefs in order to be able to amend certain items, such that kids will be more satisfied with the food we offer. Certainly we will and can not match all tastes, but we will do our best for and hope that new items included will succeed in a better choice for the children.We very much look forward welcoming you and your family soon back at our hotel. Drop us an e-mail prior your arrival to be able to check on the accommodation, so that you will be feeling well and comfortable again with us.Wishing you and your family and the kids, all best in the meantime and remaining with kind regards,Your MELIA Sunny Beach TeamGuest Experience Management

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• User:Victoria W

  Trip type: Couples

  Loved it

  14 Feb 2026

  Loved it , lovely hotel staff are so nice , very clean , would stay here again. Melia Sunny Beach, Guest Services / Front Office at Melia Sunny Beach, responded to this review Dear VictoriawK,We thank you very much for your lovely review on your recent stay with us. We appreciate that you took the time to leave us such marvellous feedback which we surely will transmit to all our staff, working at our hotel and contributing to make guests vacations much memorable. All staff will surely continue with the friendly and marvellous way of interacting with our guests as of their nature behaviour, being the same one of our pillars for the excellent customer service we always strive so much to provide.We really hope very much to be able welcoming you and your family/friends back at our hotel for another enjoyable and unforgettable holiday stay.Wishing you all the best in the meantime and looking forward to see you again, we remain with kind regards,your MELIA Sunny Beach TeamGuest Experience Management

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• User:Vasiloiu I

  Trip type: Friends getaway

  Worst place you can book. Avoid it!

  02 Dec 2025

  Huge discrepancy of their marketing and room presentation and the reality I stepped into when I got there. Check out the pictures showing the type of roomI booked and the type of roomI was checking in when I got there. Also, the guys responsible for parking lots they offer you parking spot only if you are enough attendant with impressive money “tips”. Otherwise, there are many chances not to get a parking spot. And this hotel it is part of one of the biggest name brand hotel in the world. Shame the Melià Brand affiliates with this kind of places.If you care about your accommodation and comfort, avoid this place. It is horrific.Luckily I knew enough things to be able to ask them to return the booked value to me. Melia Sunny Beach, Guest Services / Front Office at Melia Sunny Beach, responded to this review Dear Mrs. Vasiloiu,Thank you for your kind review about your recent, short [hours lasting] stay within our hotel. We regret very much, that your short stay was not that satisfactory as you might have expected from our hotel. This we have already expressed to you in several e-mail communications, posteriori to your overall complaint addressed to us and the MHI head office. Both institutions, we as the hotel and MHI itself, did offer you resolution of your unsatisfied stay, which you [a part of the at once agreed and accepted at site reimbursement of your booking] you denied several times redundantly. All members of staff who have been involved in the solution of your stay with us, have done the utmost to make you happy with our hotel, but apparently nothing of the efforts could reach out to you. Thus, we surely regret that your short, only hours-lasting stay with us, was not up to your comfort and expectations. We truly wish that you will be happy within other hotels of MHI you might be staying at, enjoying any kind of holiday-relaxing visit then. With kind regards, Your MELIA Sunny Beach TeamGuest Experience Management

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• User:Carl W

  Trip type: Friends getaway

  Great Hotel

  20 Oct 2025

  Great hotel. Great food. Great drinks. Definitely go back to Sunny Beach. Flower Street was superb and so many decent bars to chose from Melia Sunny Beach, Guest Services / Front Office at Melia Sunny Beach, responded to this review Thank you very much for your great review about your recent stay with us, ALcarlw. We appreciate very much all your words and will let know our staff about the high satisfaction you had from your holiday stay with us. Wishing you all the best and hopefully we will be able to welcome you & your family/friends back again at our hotel for another memorable & enjoyable holiday stay. With kind regards,your MELIA Sunny Beach TeamGuest Experience Management

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