Mercury

Recent Reviews: 331

• User:zdenekcze

  Trip type: Family

  Two and a half star tourist hotel

  11 Aug 2025

  I booked a four-star hotel as a super last minute. The TripAdvisor rating is sufficient at first glance #75 of 252 on Sunny Beach. Only after paying did I start reading the reviews and start to worry. Upon arrival I find out that it's not such a horror. But you need to look at the hotel as a two and a half star, which is the real state. It definitely does not correspond to the four-star rating. The hotel is maintained in a declining condition. The furnishings are old, worn out. But the hotel it is clean. The food is in a narrow repetitive menu, the taste is average (not amazing, not offensive). The staff is normal (non-conflict). For the price of a super last minute, yes, but it definitely does not correspond to the full price.

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• User:Patrick-Viorel T

  Trip type: Family

  Disappointing Stay at Mercury Hotel, Sunny Beach, Bulgaria

  22 Jul 2024

  I recently stayed at the Mercury Hotel in Sunny Beach, Bulgaria, in July 2024, and unfortunately, my experience was far from pleasant. Despite the beautiful location, the service and hospitality at the hotel were severely lacking.Upon arrival, the first thing we noticed was the rudeness of the staff. They seemed to take every opportunity to yell at us and enforce arbitrary, unwritten rules. This behavior felt discriminatory and made our stay uncomfortable. The majority of the staff, except for one employee at the reception and another at the snack bar by the pool, treated us terribly. These two employees were the only ones who were friendly and could speak English at a conversational level.The rest of the staff displayed an alarming lack of professionalism and courtesy. Their inability to communicate effectively in English further compounded the issues, making it difficult to address our concerns or get any assistance. It was disheartening to be treated so poorly, and it marred our overall experience at the hotel.Additionally, the food at Mercury Hotel was a significant letdown. Meals appeared to be repurposed from previous days' leftovers, lacking freshness and quality. This approach to food service was not only unappetizing but also unsanitary.While the hotel's location in Sunny Beach is fantastic, the subpar service and poor treatment by the staff overshadowed what could have been an enjoyable vacation. I hope the management takes these issues seriously and works towards improving their service and hospitality. Until then, I cannot recommend the Mercury Hotel to other travelers.

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• User:PatrickTonea

  Trip type: Family

  Don’t ruin your holiday by choosing this hotel

  20 Jul 2024

  If you want to ruin your vacation,choose Mercury Hotel.The worse experience with a hotel and its staff I ever had.Apart from the girl from the reception and the girl from the snack bar everyone is so rude and racist making you feel like a piece of trash.You will not see a smile on their face during your entire accommodation.They are yelling at you and inventing new unwritten rules everytime they got the opportunity.Apart from the employees previous mentioned nobody is speaking english at a conversational level.Don’t get fooled by the ,,All Inclusive” option.The food is terrible.They are reinventing the food not eaten from the previous day.I wouldn’t recommend this experience to anyone.

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• User:alexag943

  Trip type: Family

  Horrible place!! Destroyed our family time.

  20 Jul 2024

  The worse holiday we ever had. Every single day we had to deal with super rude staff who was shouting at customers all the time.Every day there were new rules invented and when we tried to speak with the manager she kept on protecting staff.The guy at the swimming pool was shouting at us and throwing our sun beds around.When we talked to the manager about it the manager did not even apologise or asked the guy to apologise and the moment we mentioned about giving bad reviews she said that the property manager will not be happy with that and left without even resolving the problem.Food is terrible and staff super rude. From entire personnel only the girl from the swimming pool bar and the girl on the reception were nice to us. The rest were rasist telling us to go back to our country. I do not recommend at all.

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• User:Aleksandra K

  Trip type: Friends getaway

  Not so nice, like on photo.

  08 Jul 2024

  We stayed in this hotel for a week. On the third day of rest, the bed linen was changed, but the towels were not changed. There was no shower curtain in the bathroom so all the water ended up on the floor. There was nothing to clean; the cleaning lady did not clean either the bathroom or the balcony, which was constantly dirty by the birds. The furniture is old and already broken. There is no Internet, or rather there is, but it is very very weak and impossible to use. The first two days there was delicious, varied food, but then it was as if the chef had changed and problems began with the food. The hotel administrator received the nickname "Cerberus", she always stood at the exit from the restaurant and checked that no one took away food (a peach, a piece of watermelon), and always forced them to leave it in the restaurant. The staff is not very polite, rather rude. The pool area is dirty, you can stay in the pool for up to 18 hours, then they kick you out. The animators were just for show and had no intention of working with children. They were most often found in a bar, chatting with the bartender. The children fished for at most one hour a day. They danced the same dance to the same music or played cards or colored books. Our child was given a piece of tile that had fallen off from the pool as a souvenir! I didn't like the hotel and the conditions at all. I don’t recommend it, especially now, when most of the hotel is filled with not very well-mannered Ukrainians.

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