Hilton Sofia

Recent Reviews: 38

• User:Razvan Cornel P

  Trip type: Business

  avoid if you travel by electric car

  19 May 2026

  Hotel is noce but has to be avoided by electric car owners. If you travel by electric car, hotel has 4 type 2 charging stations, but all spots are used by non electric cars as simple parking, including hotel petrol car. Reporting to reception or asking to talk to a manager won't help eighter, no car is moved despite having free spots in the parking. Stephan Reiter, General Manager at Hilton Sofia, responded to this review Dear Cornel491,Thank you for taking the time to share your feedback with us.We are pleased to hear that you found the hotel nice, however we sincerely apologize for the inconvenience you experienced regarding the electric vehicle charging spaces. We fully understand how frustrating this situation must have been and regret that your experience did not meet expectations.Please rest assured that your feedback has been taken seriously and the matter has been addressed internally with the relevant teams in order to try and prevent similar situations in the future and improve the experience for our guests traveling with electric vehicles.Thank you once again for bringing this to our attention and for giving us the opportunity to follow up directly with you. We hope to have the pleasure of welcoming you again in the future at Hilton Sofia.Kind Regards,Stephan ReiterGeneral Manager

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• User:CherylandBrett

  Trip type: Couples

  Ideal location for Sophia

  09 May 2026

  Centrally located the room is quiet and comfortable with two chairs so a couple can each sit. The bathroom has body lotion, which is a plus, multiple pillows for the bed. Laundry is outrageously expensive for Eastern Europe but when you’re traveler, you have to bite the bullet. Stephan Reiter, General Manager at Hilton Sofia, responded to this review Dear CherylandBrett,Thank you very much for taking the time to share your feedback with us.We are delighted to hear that you enjoyed our central location and found your room quiet and comfortable. It is also wonderful to know that you appreciated the thoughtful room amenities, such as the seating arrangement, multiple pillow options, and the bathroom products provided.At the same time, we appreciate your comments regarding our laundry pricing. We understand your perspective and thank you for sharing your feedback, as it helps us continuously evaluate our services and offerings.Thank you once again for your valuable review. We hope to have the pleasure of welcoming you again in the near future at Hilton Sofia.Kind Regards,Stephan ReiterGeneral Manager

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• User:T6779UHjohnd

  Trip type: Couples

  Hilton Sofia Horror

  18 Apr 2026

  Well........we stayed for 4 nights at the Sofia Hilton in early April. For 3 days the hotel was excellent, no complaints. Then on the day before leaving we realised that a pack of personalised playing cards in a leather pouch had been taken from our room. These were not of great financial value so we had left them beside the bed. We didn't think to put them in the safe, after all my wife has clothes worth more and we happily leave those hanging in the wardrobe and expect them to be there when we get back. It was clear however that these had been taken by someone at the hotel whilst entering our room. We reported this to reception at the time and were less than impressed by the lack of concern shown by the staff. Is this a normal occurance and should guests expect personal items to be stolen ? Anyway, then on the morning of checking out we arrived at reception expecting to recieve a small bill for the extras incurred during our stay, having pre-paid via British Airways. Instead we were told that no pre-paymnet had been made and that we had to pay the full amount. We then showed the receptionist all of the relevant paperwork (my wife is meticulous) proving that we we had pre-paid, had the vouchers etc. The receptionist refused to accept any of this and instead rudely and unprofressionally demanded to see the transactions in my bank account !! At this point our transfer had arrived to take us to the airport and we had no choice but to pay the bill in full. We were then given an itemized paper invoice which luckily my wife immediately realised wasn't even ours (!!), and we had to wait while the correct invoice was produced. During our journey home we contacted BA who confirmed that everything had been pre-paid, that the Hotel would have been fully aware of this, and that the Hotel should certainly have not been demanding full payments from us. BA then attempted to contact the Hilton to ensure an immediate refund. 10 days later still nothing, and the transaction still on my credit card account. BA have now said they will refund us directly and seek the refund from the Hilton.I have to say that in our years of travelling we have encounted previous epsisodes like this, its part of travelling, but the manner in which the Hotel staff dealt with us, showing no concern over theft, the rudeness of ignoring the evidence that we had paid and the demanding of payment, lack of professionalim in giving us the wrong bill, and then the failure to refund the transaction have left a very sour taste in the mouth.So if you are using this hotel, ask for an extra large safe to put all your clothes, shoes and belongings in just in case, print out the full history of your bank transactions in case they'd like to see them, and check you get your bill and not someone elses, or better still, stay somewhere else. Stephan Reiter, General Manager at Hilton Sofia, responded to this review Dear T6779UHjohnd,Thank you for sharing your experience, and please accept my sincere apologies for the shortcomings you encountered during your stay.The payment situation at checkout, the handling of your report regarding the missing personal items, and the incorrect invoice presented to you at departure are matters I take seriously. None of this reflects the standard we hold ourselves to at Hilton Sofia, and I am sorry that these incidents overshadowed what had otherwise been an enjoyable four days with us.We have taken this as an opportunity to review how we work and raise our standards where needed.I appreciate you taking the time to raise these points — this is exactly the kind of feedback that drives us to be better.I hope we will have the opportunity to welcome you and your wife back to Hilton Sofia.Yours sincerely, Stephan Reiter General Manager, Hilton Sofia

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• User:usembassy

  Trip type: Business

  Traveling to Balkans? Sofia, Bulgaria Hilton Says Yes We Can!

  07 Mar 2026

  The Hilton Hotel Sofia offers elite road warriors a welcoming sanctuary to regroup, chill, revitalize, and thrive. With well appointed larger rooms, comfy pillows/bedding/pillows, strong shower, spotless, lots of phone charging stations, light-filled and airy spaces, constant wifi, one cannot help but appreciate the lap of comfort, service commitment, and contentment this gleaming stylish residence offers.Mission first and people always, the superstar Associates make a solid property glimmer and shine. The polish? The positive energy the team exhibits from the moment of first contact- the first moment for me was over the phone. Make no mistake, because of the high service standard found throughout the hotel, the property operates like a little city within a city. Travelers like staying, meeting and hanging out here. It’s the amazing collection of quality staff, aka highly trained, professional, skilled, and articulate teammates, that sets this hotel apart from others in this bustling city.Even with it’s popularity, when i called inquiring about my reservation, Front Desk Associate David, patiently and efficiently answered my questions, so when he greeted me upon arrival, i knew exactly what to expect during my stay. During my stay, the Associates called me by my name, remembering my room number, and kept me well fed and hydrated. The ample, spacious and well equipped Executive Lounge is a perfect safe haven after working, traveling or playing. The spa services and gym are small but mighty - after two massages over consecutive days, i am ready to again take on the road.A special shoutout to Kamilela in the breakfast room, Maintenance and Housekeeping Teams.

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• User:Kasia D

  Trip type: Friends getaway

  Superb Hilton- Sofia Experience

  13 Nov 2025

  I had an excellent stay at the Hilton Sofia! The hotel is modern, clean (🙌hsk team) with brand new facilities and a very good location. Sofia itself wasn’t the coolest city I’ve visited, but this hotel absolutely stood out😎everything was spotless, and all my requests were handled quickly and efficiently. I will only add more Bulgarian food to your menu;) Highly recommended! Stephan Reiter, General Manager at Hilton Sofia, responded to this review Dear 0503Katarzyna,Thank you very much for your wonderful 5-star review and for choosing Hilton Sofia. We are truly delighted to hear that you enjoyed your stay with us and that our newly renovated facilities, cleanliness, and central location contributed to a great experience.Your kind words about our Housekeeping team mean a lot — they take great pride in maintaining the highest standards, and I will be happy to share your appreciation with them.We also value your feedback regarding the menu. Our culinary team is continuously enhancing our offering, and your suggestion to include more Bulgarian dishes is very helpful as we further refine our concepts.It was a pleasure having you with us, and we hope to welcome you back on your next visit to Sofia — hopefully discovering even more of what our city has to offer.Warm regards,Stephan ReiterGeneral Manager

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