Joya Park Hotel

Recent Reviews: 28

• User:claudia r

  Trip type: Couples

  Terrible choice

  02 Aug 2021

  I couldn’t be more disappointed with this hotel. 4 stars that for me is more a 2 star. Carpark doesn’t exist and u need to park outside at triple priceStaff does not speak EnglishFood is tastelessNO WIFiMattress is from 80’s and not comfortable I wouldn’t recommend or return not even for free Петя Бъчварова, Marketing at Joya Park Complex, responded to this review Dear, ClaudiaWe really sorry that you were disappointed from our services. Every opinion is important for us, so will try to fix the problems that you mention in your review.Kind Regards

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• User:Debslady12

  Trip type: Family

  Not a 4* more like 2*

  19 Aug 2019

  Our inclusive family was bad from start. Arrived early hours and asked for water and little milk for our morning beverage and was told no ⁹shop next door opens at 7am, just aswell no kettle in our kitchen. Took shoes of to go to bed then went to bathroom and had to wash my feet before getting into bed floors so dirty. Room had old tissues under bed, they change our room after not believing photos and witnessing what they saw. Only herbal tea.No lemonade or coke allinclusive.No pool side food including icecream only between 3-4 which was cucumber rolls and icecream.No bottle water only from pump.Allinclusive alcohol was Vodka, scotch, white rum, martini and lager but as I said pay for mixers coke lemonade. Bar closes at 10pm. The pool was nice but have to pay for pool towels which was advertised as free pool towels. Pool opens a 9am but closes at 5pm which is still a hot time of day and want to take the most of the sun so back to our room to sit in the only thing that I can say was good was the aircon.Food not good, managed to survive on salad and fruit.Would not recommend this hotel to anyone.Only rated 1 for the pool. Петя Бъчварова, Marketing at Joya Park Complex, responded to this review Dear, Debslady12,Thank you very much for bringing up your Joya Park Complex experience to our attention. Please accept our most sincere apologies for the unsatisfactory experience and we are very sorry that we were not able to come up to your expectations. Please rest assured that we are constantly working on enhancing the guest experience at and do take learning points from each and every comment received.Kind regards,

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• User:ShropshireTraveller2

  Trip type: Family

  Okay

  01 Aug 2018

  Hotel setting away from hustle & bustle of the town, so perfect for families or couples who don’t want to experience the party scene of Golden Sands. Approx 10 mins to beach, walking down hill. Room ok, cleaned everyday with fresh towels. Pool is probably the best aspect of this hotel, it is kept clean and quite spacious. You have to pay 2 Lv for “mattress” for sun lounger around pool area. Food is okay but not catered for people with special dietary requirements.There is always salads and mediocre hot food, always different everyday though. Variety of cold and hot drinks also and bread available. Would stay again if in area. Петя Бъчварова, Marketing at Joya Park Complex, responded to this review Dear, Noah C,Thank you for your honest feedback, which is much appreciated! We hope you will remember all the great memories from your stay in Bulgaria and Golden Sands.Your comments about the hotel facilities and services are highly appreciated. I really hope you enjoyed our hotel and you will come back again.Kind Regards

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• User:Mildaci

  Trip type: Family

  Perfect for families who are not looking to party :)

  22 Oct 2017

  Great hotel for its price. Hotel itself is not massive therefore no struggle to find a table for breakfast or sun lounge by the pool. Goes quiet in the evening, which is great if you are not there to party every night. staff is great! ever so friendly and doing their best to help. One thing to get used to, is that you don't get "over nice", they all very normal. it may look like poor customer service, but this is Bulgaria :) overall the food was good, most of it was "home made" type of dishes, not a lot of choice, but you wouldn't go hungry.a lot of places for children to play, without leaving hotel. I had a 4 year old with me, it was handy to be able to keep an eye on her whilst sunbathing, as the play ground is right by the pool.Must point out that cocktails are sooooo strong! you could easily make 3 by the amount of spirits they use for one cocktail. definitely no tightness on this :)overall a good 4* Петя Бъчварова, Marketing at Joya Park Complex, responded to this review Dear, Zenia M,Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We look forward to welcoming you back then.Kind Regards,

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• User:georginawise92

  Trip type: Couples

  A week dtay

  19 Sept 2017

  A nice hotel but a few negatives to go with it. We stayed at the end of the season and so the last few days the staff where packing things up I.e sun beds, umbrellas, table and chairs even cutlery! When the table and chairs where packed guests had limited space where to sit, food became bland and limited. Soft drinks where mostly fizzy, water, coffee, tea, orange or sour cherry. The room itself was a good size and cleaned every day. A lot of storage space, but needs more hangers on the wardrobes. I had to change my towel every day as I seem to get the ones with stains/dried food on. Bit of a walk to the beach specially when the paths are not flat. Петя Бъчварова, Marketing at Joya Park Complex, responded to this review Dear, Valued Guest,Thank you for taking the time to share your opinion about Joya Park Hotel.Your comments are highly appreciated. We have taken the necessary learning points!The hotel's senior management certainly will consider all your recommendations of improvements and staff training.Looking forward to the pleasure of welcoming you back under our roof, on your next trip to Bulgaria!Kind Regards

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