Perla

Recent Reviews: 237

• User:JessS190293

  Trip type: Solo travel

  Abysmal... I left two days early.

  18 Sept 2025

  I'll start with the small amount of pros:The hotel is very pretty with nice flowers, the room was basic but had what I needed and the bed was firm but comfortable (need darker curtains as they were yellow and the sun went straight through them) the balcony was very small though and felt slanted and the pool was a good size. The housekeepers were lovely and the only staff who spoke and smiled at you. That's where it ends.This hotel is so bad I checked out 2 days early and went home.The main reason I chose this hotel (after reading all the bad reviews and yes they are that bad!) because it mentioned nightly entertainment, English speaking staff and a friendly community. None of this was the case. No entertainment, no English speaking staff (when they did it was very broken) and no friendly atmosphere at all! I felt very uncomfortable being there. As a female solo traveller I felt very uncomfortable and very isolated.The food is awful! Mostly undercooked meats, rice, chips and salad. All cold and not pleasant to eat. But what was even worse was the service. I've never known such rude waitresses. If you don't talk Bulgarian or German they glare at you like you are dirty on their shoes. They are unhelpful and didn't know if the desserts had nuts in them when I asked (I have a severe peanut allergy which I made the hotel aware of but clearly nothing was passed on)The drinks selection was terrible. It was either bad warm tasting wine, local spirits which were disgusting or soft drinks in a self service machine (all inclusive paid for and they made you make your own drink)All inclusive were only allowed to have drinks from 1 out of 3 bars. Which I found ridiculous!The male night receptionist would never be at reception, he'd always be sitting at the other end of the hotel watching TV. Once he noticed you he huffed and walked over slowly like you were bothering him.The sunbeds were on the brink of breaking every time you sat on them. The lifeguard couldn't careless about his job, he'd be sat at the pool bar on his phone and even saw him drinking beer at one point.The WiFi only works in the room, not in the pool area, reception or restaurant area and when it did work it cut out quite a lot.I'd honestly never go back to this hotel for how bad the food and service was. They really need to sort their staff and food out before they close down as by the time I left there was only 8 people around in September. If you are thinking of booking here and did what I did thinking the reviews were exaggerated, they really aren't and are fully true! Don't book here.

  Read more

• User:PaulaK1878

  Trip type: Solo travel

  WORST HOLIDAY OF MY LIFE

  14 Sept 2025

  This is by far the worst hotel I’ve ever been to!!! I’m currently staying here but trying to be moved to another hotel by loveholidays. There’s hardly any food available and what there is, is cold and I’m pretty sure it’s being reused from lunch at dinner time. My all inclusive doesn’t allow me using a pool bar where I had to pay for my drink after ordering it, and I can only use one bar in the main restaurant. Furthermore I’ve been shouted at by the restaurant manager VICTORIA who screamed at me for wanting to fill my water bottle with some juice and water. I was then told that the manager is not available to talk to me and when I complained to reception about the food I was told “I know they have some problems”… THEY.. like the receptionist was no part of the hotel staff.Food aside, the treatment of a customer by some staff in an absolute disaster and I’ve never been made to feel this bad by staff that supposed to make me feel welcome and provide good customer service. I don’t want to be unfair so I will add that there is couple of lovely ladies here, unfortunately that’s not enough to make me give this place more than one star. Even one is too much.

  Read more

• User:Galda22

  Trip type: Family

  A Pleasant Surprise at Hotel Perla

  24 Aug 2025

  After reading some negative reviews, I was expecting a dated, run-down hotel, but I was pleasantly surprised. While the hotel does show its age and could use some investment in renovations, it's certainly no worse than most other 3-star hotels.The family room we received was a highlight—it was huge and very spacious compared to standard rooms. It even had two toilets and a massive balcony, which was fantastic. The housekeeping was done every three days, which was perfectly fine for us. The hotel pool was great, and we always managed to find a free sunbed, even in the afternoon. The lifeguard was attentive and did their job well without bothering anyone.The food was another positive. We had half-board, and while the selection was similar each day, it was still quite large and varied, especially at dinner. The food was surprisingly tasty, and with a little effort, we could always put together a great meal. The hotel staff was mostly in the background, which I personally prefer, but when we needed something or were in the dining hall, they were always helpful and friendly.The walk to the beach took about 15 minutes, but it was a pleasant walk. The path goes down a hill through some shaded stairs, which was a nice way to start and end the day. It was a good workout and a welcome change of pace.All in all, the hotel pleasantly surprised me. While it's not a luxury resort, it's definitely not as bad as some online reviews suggest and offers excellent value for the price.

  Read more

• User:Emma H

  Trip type:

  Absolutely awful

  17 Aug 2025

  Currently here and it’s one of the worst hotels I’ve ever stayed in. The food is awful and with 3 children from 14-7 we have eaten out most evenings. Chicken and pork is the constant on the menu, puddings are not even worth a taste. Staff are rude, hotel is dated. Sunbeds are plenty which is about the only plus. Pool bar isn’t included in the all inclusive. I would strongly suggest paying a bit extra and going and staying somewhere you can at least have a decent dining experience!

  Read more

• User:Julie H

  Trip type: Solo travel

  The Good The Bad and The Ugly

  22 Jun 2025

  Good. The pool area and gardens were lovely and also the outside dining area was very pleasant to sit in. Compliments to the gardener and the Flowers, Roses didn't go unnoticed. The evening meal I thought was tasty especially when accompanied with broccoli cheese that enhanced all the meals. The cappuccino coffee was delicious I enjoyed alot.The lifts, amenities in rooms Aircon TV fridge etc worked very well for a three star hotel. Bad. The breakfast sloppy uncooked scrambled eggs. Cold oily egg fried toast. No OJ. No baked beans or mushrooms or anything relating to a tasty breakfast at all. But if there was it would enhance flavour for all patrons I think. The breakfast was completely unappealing.Desserts. The dessert tray was like a leftover kids party cake. Always a few pieces left. I feel that this was mean for the amount of holiday makers and could have been much better as they are not generally that costly.Ugly. I am not a clean freak or excessive but I do feel that the cleanliness definitely could be better the doors and frames and handles on everything had deep ingrained hand finger marks that were there for along period of time not new. The dirty stains over the doors were over many weeks. The staff were kind of grumpy. (Except for the young men in the restaurant who were very polite and professional)There was an overall feeling of grumpiness to the hotel which I could understand at the end of season but not at the beginning.Overall this hotel exceeded my expectations and there were alot of positives that out weighed the negatives and perhaps the hotel will remedy those with time.Lastly a thank you to the nice guy Alex who runs the pool bar (separately)a happy friendly guy who I felt made the hotel atmosphere more pleasant.

  Read more