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Pacific

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Pacific

locationPhnom Penh, Phnom Penh- Central

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About PacificAbout Pacific

Location

This hotel is located in the city itself, very close to the Phar Soriya shopping centre.

Facility

30 single rooms and 25 double rooms are located on 5 storeys and can be reached by lift. English-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a baggage storage service and a safe. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the city from a balcony or terrace. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. A trouser press is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. The outdoor pool complex provides invigorating refreshment. After an eventful day, guests can work out and recharge in the gym. Activity coordinators organise an entertainment programme for adults and children.

Meals

Dining facilities include a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Bed and breakfast can be booked. A generous breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between à la carte and a set menu. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, JCB and MasterCard.

Amenities at Pacific Amenities at Pacific

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Gym

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      Number of Pools

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      Outdoor Pool(s)

LocationLocation

Map preview

Around this property:

Centre

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

63

Very Good

90

Average

73

Poor

33

Terrible

14

Recent Reviews: 273

  • User:Jane M

    Trip type: Couples

    Scammy

    rating25 Jan 2026

    I was warned about the practices in this hotel, so I checked my room carefully. There was a tear in the duvet cover so I reported it to receptor but said they didn’t need to change it. On departure they tried to charge me 40 euros for a new duvet cover. Some staff here are running a scam and should be ashamed. Kolim Sun, General Manager at Pacific Hotel Phnom Penh, responded to this review We would like to clarify that we never attempted to charge you for the duvet cover. Our team only made a note for internal reporting after the damage was mentioned, but no payment request should have been made. If there was any misunderstanding during departure, we sincerely apologize.We take accusations of dishonest practices very seriously. Our hotel does not tolerate any form of scamming, and we are proud of the integrity of our team. We will review this situation internally to ensure our communication is always clear and professional.If you are willing, please contact us directly with more details about your stay so we can look into this further and provide proper clarification.

  • User:Cathi W

    Trip type: Solo travel

    Tour hotel that worked out well

    rating19 Feb 2025

    Stayed here on a G Adventures tour. Location is not close to the main attractions in Phnom Penh and it is on a busy street so there were some noise issues. But my room was comfortable and everything worked as expected - AC and Wifi - and the shower was hot and strong. The bed was quite firm but I managed to sleep well. The breakfast was sadly lacking with mostly western foods and little variety but luckily the Starbucks was close and I could get a good cup of coffee!! Kolim Sun, General Manager at Pacific Hotel Phnom Penh, responded to this review Sur sdei bong,Thank you for your valuable feedback. The information we provide to our guests is intended to ensure a safe and pleasant trip. We truly appreciate your comments and will carefully review each point to improve our service. We look forward to serving you even better next time.

  • User:brookew494

    Trip type: Solo travel

    Not very central but TukTuk's are easily accessible

    rating01 Sept 2024

    This hotel is not very central to the riverside or Basaac Street (where the bars and restaurants are) so does require a Tuk Tuk. There were limited places such as massages nearby as well however close to the central market, supermarkets and ATM. I enjoy getting the Tuk Tuk so for me it wasn't much of an issue.The windows are definitely not noise proof and lots of outside noise comes through the window so bring ear plugs if things an issue for you. The carpets are stained throughout the hotel (pictured) and the hotel is situated near some dark alleys and were advised that people had phones and watches snatched from outside this hotel. Nothing happened to me.The buffet breakfast has limited options but does change daily. There were no pastry options like other hotels we have stayed at.My room did not have hot water even though I had turned on the hot water switch. This was not ideal after getting rained on.The hotel does not have a pool but does have a useful gym on the 3rd floor. It also has a communal balcony located outside of the lifts (pictured). Kolim Sun, General Manager at Pacific Hotel Phnom Penh, responded to this review Sur sdei bong,Thank you for your valuable feedback. The information we provide to our guests is intended to ensure a safe and pleasant trip. We truly appreciate your comments and will carefully review each point to improve our service. We look forward to serving you even better next time.

  • User:bhutis_7

    Trip type: Family

    They could do better

    rating24 Aug 2024

    The rooms & bathroom were quite small as compare to the pictures in their website.They have a really nice dining area for breakfast but the breakfast buffet is very small.Personally I didn’t find any vegetarian options except than some fruits. Kolim Sun, General Manager at Pacific Hotel Phnom Penh, responded to this review Dear Guest,We assure you that the room sizes depicted in our website photos accurately reflect the actual room sizes. We do not enhance the photos to appear larger; only the colors are adjusted for presentation purposes.Regarding breakfast, we offer a variety of options, ranging from European to Asian cuisine, with an emphasis on salads, eggs, and fruits to cater to our vegetarian guests. We are committed to providing high-quality products, food, and service to our guests at a reasonable price.Thank you for your feedback. We will carefully review each point you have raised.

  • User:360magazine

    Trip type: Business

    Unsafe area + Scammy Management

    rating08 Aug 2024

    Staying at this hotel is not advisable because you will be scammed at checkout.The entire staff lacks professionalism and unfairly charges their guests. They will charge damages to your folio for using pillows and towels in an effort to fraudulently raise your bill. The entire hotel is untidy with smudged elevator mirrors, dusty rooms with no windows (felt like a prison), and dirty phones with heavily soiled furniture. The refrigerator in the room was causing a foul smell to permeate the air. Furthermore, the filthy fitness facility can only be unlocked by a front desk attendant.Upon checkout, they tried to charge us an additional $16 dollars (the rate has now increased to $22 on the Agoda booking app) for staining a pillow and hand towels with hair gel, which is water soluble. Additionally, it is not a biohazardous material.We requested permission to reenter the room so that we can document the alleged damage with photos. They refused. Then, we requested that they bring down alleged stained linen to the lobby, and they refused.The image below is from the desk operator's cell and most likely isn't an image from our room. Kolim Sun, General Manager at Pacific Hotel Phnom Penh, responded to this review Dear Guest,We would like to share our perspective on your recent stay:1/. We offer a range of room options, from Standard Rooms (without windows) to Superior, Deluxe, and Family Rooms (with windows). You selected the Standard Room, likely due to its attractive pricing.2/. Upon check-in, you were initially hesitant to provide your passport for copying, which is a standard procedure in all hotel.3/. The registration form, which you signed, clearly states that any stains or damages to the property will incur charges. This is a common practice across various businesses, including ours.4/. We strive to provide a pleasant experience for all our guests. Unfortunately, your behavior during your stay was disruptive, and we would prefer not to host guests who might disturb the positive atmosphere we work hard to maintain.

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