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Royal Empire Hotel

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Royal Empire Hotel

locationSiem Reap, Siem Reap - North

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About Royal Empire HotelAbout Royal Empire Hotel

Location

The hotel is located 15 minutes away from Angkor International Airport and 5 minutes from the town's local market.

Facility

The hotel welcomes guests in a 5-storey building with a lift and 126 non-smoking rooms. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. A baggage storage service, safe, currency exchange service and cash machine are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. Guests can enjoy the view of the pool from a balcony or terrace. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. Further amenities include a washing machine, an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, an alarm clock and WiFi (no extra charge) are provided as well. A turndown service provides additional comfort. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer and bathrobes are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Family rooms are available for parents with children.

Sport

Guests can work out or just relax in the outdoor and indoor pools. Kids can splash about in a special swimming area just for them. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Sun loungers and parasols are available on the sun terrace. For guests who wish to keep active, cycling/mountain biking, tennis and golf are available. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, billiards, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath and massage treatments. An entertainment programme and a kids' club are also options for entertainment.

Meals

Dining facilities include a dining room, a breakfast room, a café, a bar and a pub. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Bed and breakfast can be booked. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

Amenities at Royal Empire Hotel Amenities at Royal Empire Hotel

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Playground

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      Pub(s)

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Children's Entertainment

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      Children's Pool

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Tennis

LocationLocation

Map preview

Around this property:

Centre

2 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

263

Very Good

206

Average

74

Poor

25

Terrible

25

Recent Reviews: 593

  • User:Pheak12

    Trip type: Family

    Relaxing Atmosphere and Friendly Staff

    rating15 Jan 2026

    The atmosphere was peaceful and relaxing, with beautiful décor. The rooms were clean, comfortable, and well maintained, and the staff were incredibly friendly.

  • User:Student S

    Trip type: Friends getaway

    The best hotel in siem reap

    rating12 Jan 2026

    this is hotel is very good to sleep , the view was so nice and staff so friendly ❤️❤️ the best experience that the good memories there

  • User:Sophie U

    Trip type: Business

    Awful experience.

    rating24 Apr 2025

    Awful experience.Day 1: They overcharged me. I had to pay upfront for 5 nights.According to the quote, transportation from the hotel to the airport (USD 45) was included. But once I paid, I realized that the transportation was not listed on the invoice.Days 2–3: I was busy with the conference (the main purpose of my visit).Day 4: After the conference ended, I wanted some “me time” and planned to enjoy the spa (sauna, jacuzzi, massage) as advertised on their website. When I tried to book a massage, I was shocked to find out that the spa had been closed for months! This was absolutely not mentioned anywhere on their website.I asked to speak with the manager because I was very upset. I had decided to extend my stay by 2 additional nights specifically because of the amenities. I wanted to visit the temples during the day and relax at the hotel spa afterward. Let me remind you — I had already paid upfront for the whole stay.After discussing with the manager, he agreed to offer me a free massage as compensation for the inconvenience. I asked him to make sure the staff was informed. He said yes.Day 5: Along with two colleagues, we planned to see the sunrise. We were scheduled to leave at 4:45 AM sharp. I asked reception the night before to prepare 3 packed breakfasts and ensure they’d be ready by 4:45.Of course, on Day 5 at 4:45 AM, the breakfasts were nowhere to be seen. Nor at 4:55 AM — by then our guide told us we had to leave and couldn’t wait any longer.Day 6: My last day. The day before (Day 5), I had asked reception to book the promised massage (remember, the one offered by the manager?).At 8:30 AM, while working in my room, I got a call from reception saying the manager denied ever offering a free massage. I asked to speak with him but — surprise — he was “out.”At 9 AM, just before I left for the museum, I asked once more to speak with him. He finally showed up, arms crossed and visibly annoyed:“No, no, no — I never said that.”“I don’t care if you write a bad review.”Conclusion: I love Cambodia and its people, but I would NEVER recommend this hotel. The staff barely speaks English, and I leave with the clear feeling of having been ripped off: • Advertising services they don’t actually offer (no spa, only in-room massages for $25–30 — which is overpriced for Siem Reap) • Wifi barely worked • Manager was rude and unprofessional • No packed breakfast, even though every hotel in Siem Reap does this for early morning departures to Angkor WatStay elsewhere.

  • User:Steven W

    Trip type: Solo travel

    Nice experience

    rating08 Feb 2025

    People amazing always there for you when you need them and multilingual.Weather amazing and staff not too I'm your face.Came here thinking I'd be ripped off but everyone was lovely.Recommend the animation team for their efforts Great people Tara is great

  • User:Susan H

    Trip type: Solo travel

    This is what hell must feel like

    rating11 Jun 2024

    I stayed at this hotel for one and a half hours, and when the temperature had still not improved with the aircon theoretically on its lowest setting, and I had the same issue in another room they gave me a key to, I paid extra to book at the Lotus Blanc across the way instead. The whole hotel felt like an oven and it was actually cooler outside.Plus the beds were so hard I even checked to see if they’d forgotten a mattress, the minibar was empty, and there were no plug points besides the beds.

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