Best Western Plus Port O'call Hotel

Recent Reviews: 1856

• User:Jamie Jean V

  Trip type: Friends getaway

  Affordable, clean and great service

  05 Apr 2026

  I am very pleased with our stay at this hotel. We were a group of 16pax and we all had good words about the hotel. They were very nice to keep our luggages while we are away to explore Banff and Jasper. I wasnt expecting this, as we werent returning guests. It meant that they value guests experience.

• User:David B

  Trip type: Business

  Like bring home

  07 Mar 2026

  Bring away from home is hard sometimes. These people are like friends the way they treat you . If you want to feel like you are staying with friends you need to stay here.

• User:Jennifer B

  Trip type: Family

  Never Again - Best Western Plus Port O'call Hotel

  22 Jan 2026

  We recently stayed at this hotel, and our experience was generally fine—until the final morning of our stay. At that point, the hotel manager on duty created an extremely uncomfortable and unpleasant situation for guests.The manager appeared to be on a “witch hunt” regarding wristbands in the pool area. Despite the fact that we had been using the pool for two days without any issue—and were never informed by front desk staff that wristbands were required—there was zero acknowledgment of the hotel’s own lack of training or communication.Instead of calmly resolving the issue by providing wristbands or explaining the policy, the manager chose to threaten guests with calling the police if they did not have wristbands. This response was completely unnecessary, hostile, and deeply disrespectful.I have never been treated so poorly by a hotel manager. A situation that could have been easily and professionally resolved was handled with aggression and intimidation instead.Based on this experience alone, I would absolutely not recommend this hotel to anyone. Lisa Marthaller, Other at Best Western Plus Port O'call Hotel, responded to this review Dear E8974NVjenniferbThank you for taking the time to share your feedback. I’m very sorry to hear about the experience you had during the final morning of your stay. After learning about this situation, I reviewed the incident with our entire team.It appears that during your check‑in, our night agent may not have followed the proper procedures. All guests should be provided with wristbands at check‑in, along with a clear reminder that wristbands are mandatory while using the pool facilities. This process helps us ensure that only registered hotel guests are accessing the pool areas and allows us to safely monitor capacity.Our managers do conduct routine checks in the pool area to confirm that wristbands are being worn. However, I understand how upsetting it must have been to be approached after using the pool for two days without any prior communication about this requirement. You should have been informed from the beginning.Your experience does not reflect the standard of service we expect from our team. We will be using this as a coaching opportunity to ensure clearer communication at check‑in and more respectful interactions with our guests moving forward.Thank you again for bringing this to our attention.

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• User:Meg W

  Trip type: Family

  Sneaky about their pool max, make you book additional rooms to access pool

  21 Dec 2025

  I booked this hotel for my daughter’s birthday, with one additional child staying overnight. Prior to booking, I called the hotel’s main number several times and spoke with an operator to confirm whether a few additional children could join us at the pool. I was told this would be fine and that I would likely just need to provide their names for safety purposes.At check-in, I was informed for the first time that there is a strict maximum of four people allowed in the pool per room. This policy was never disclosed during my phone calls, nor is it clearly stated anywhere during the booking process. Because I booked through Expedia, I was unable to cancel and rebook elsewhere. Had I known in advance, I would have chosen a different hotel, such as the Marriott, where this is not an issue.I am a single mother navigating a high-conflict custody situation and took extra steps to ensure my daughter could have a safe and stress-free birthday celebration. Due to this undisclosed policy, I was forced to book a second room at additional expense just to allow the children to attend.At the pool, I spoke with other parents who shared that they had experienced the same issue and were also required to book additional rooms. This strongly suggests a pattern of non-transparent practices that result in unexpected costs for guests.If this policy were clearly disclosed upfront, many families—including myself—would simply choose another hotel. I have hosted similar birthday stays at other hotels for the past three years without any issues.I will not be staying here again and would strongly caution families to clarify all pool access rules in advance. This experience was disappointing and avoidable with proper transparency. Lisa Marthaller, Other at Best Western Plus Port O'call Hotel, responded to this review Dear Megw850,Thank you for sharing your feedback. I’m truly sorry to hear that your experience during your daughter’s birthday stay did not meet expectations. We understand how important these moments are, and it’s disappointing to know that the visit felt more stressful than celebratory.Our pool capacity limits and guest policies are in place strictly for safety, and they are based on the maximum occupancy of each room typ. We also do not permit outside guests for pool use. These guidelines are communicated across all booking channels, including third‑party sites, and our team members are trained to follow them consistently to ensure the safety of all guests.That said, it’s clear from your review that the information you received over the phone did not align with the policies in place. We regret that this caused confusion and additional expense during what should have been a special occasion. We are reviewing this internally to ensure that all agents provide accurate and consistent information so that no guest feels misled or unprepared upon arrival.We appreciate you taking the time to bring this to our attention, and we’re sorry that this was missed at the time of your booking through Expedia. Your feedback helps us improve the clarity of our communication, and we wish you and your family all the best moving forward.

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• User:Bonasa

  Trip type: Family

  Very loud hallways

  06 Dec 2025

  We stayed here for one night to take our son to Zoolights. The room itself was fine but the walls are thin and the hallway extremely loud. We were woken up multiple times throughout the night by drunk passersby. Our son did enjoy the pool and slides but at 10 years old he is too big to get much out of it. Last there is lots of parking but the underground lot has extremely tight corners. Lisa Marthaller, Other at Best Western Plus Port O'call Hotel, responded to this review Dear Bonasa;Thank you for sharing your experience. We’re glad to hear your son enjoyed the pool and slides, and that the room itself met your expectations. We’re sorry the hallway noise and parking layout impacted your stay—your feedback on both is very helpful for us to note. We appreciate you taking the time to highlight what worked well and where improvements could be made. We hope to have the chance to welcome you again!

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