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Best Western Premier Freeport Inn & Suites

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Best Western Premier Freeport Inn & Suites

locationCalgary, Calgary-AB

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About Best Western Premier Freeport Inn & SuitesAbout Best Western Premier Freeport Inn & Suites

Location

This hotel is located right in the heart of Calgary.

Facility

The hotel has a lift and features 97 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional facilities include a TV room. Parking spaces are available to guests travelling by car (for a fee). Other services include a 24-hour security service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

Guests can enjoy the benefits of a saltwater swim in the pleasantly warm waters of the indoor pool area. Fun on the waterslide and a relaxing soak in the hot tub offer the perfect way to unwind. The sun loungers are perfect for soaking up some sun. There are many ways to relax or stay active at the hotel, including a gym, a spa and a sauna.

Meals

The dining area includes a restaurant and a bar. A delicious breakfast provides energy for the rest of the day. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available. Alcoholic beverages are available.

Amenities at Best Western Premier Freeport Inn & Suites Amenities at Best Western Premier Freeport Inn & Suites

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Waterslide

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Safe Stay (AHLA)

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Number of Pools

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      Saltwater Pool

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      Sauna

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      Sun loungers

LocationLocation

Map preview

Around this property:

Centre

19 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1417

Very Good

497

Average

86

Poor

40

Terrible

33

Recent Reviews: 2073

  • User:Joelle M

    Trip type: Couples

    Terrible customer service, no free parking

    rating16 Mar 2026

    Very disappointed in the customer service here. I called weeks ago to confirm the hotel has free week parking during my travels and the guy on the phone said yes no problem. When I arrived they told me it was full and I couldn’t park here. Bhavarth D, General Manager at Best Western Premier Freeport Inn Calgary Airport, responded to this review Dear joellemS1069MR,Thank you for sharing your feedback. We sincerely apologize for the confusion regarding parking at Best Western Premier Freeport Inn & Suites Calgary Airport.Please note that we do not offer free parking. We understand your frustration after receiving incorrect information prior to arrival, and we will address this internally with our team to ensure clearer communication moving forward.We appreciate your feedback and the opportunity to improve.Bhavarth D.General ManagerBest Western Premier Freeport Inn & Suites Calgary Airport

  • User:Shannon E

    Trip type: Couples

    Amazing customer assistance

    rating20 Feb 2026

    After some confusion while checking in the amazing lady at the front desk was able to help us and make it all work out….thank you so much for helping us!! Bhavarth D, General Manager at Best Western Premier Freeport Inn Calgary Airport, responded to this review Dear shannoneB4708YE,Thank you for your kind review and for staying with us at Best Western Premier Freeport Inn & Suites Calgary Airport.We’re so glad our front desk team was able to assist and turn the situation around for you. Your kind words mean a lot, and we will be sure to share them with the team member involved.We truly appreciate your support and hope to welcome you back again soon.Bhavarth D.General ManagerBest Western Premier Freeport Inn & Suites Calgary Airport

  • User:Charlene P

    Trip type: Couples

    An awesome hotel with staff that care.

    rating22 Jan 2026

    A reasonably priced hotel with excellent service who go above and beyond to make your stay comfortable. Especially, Patrik. He was amazing. The food at the restaurant is great, and also reasonably priced. Bhavarth D, General Manager at Best Western Premier Freeport Inn Calgary Airport, responded to this review Dear 520charlenep,Thank you for your wonderful review and for choosing Best Western Premier Freeport Inn & Suites Calgary Airport.We’re delighted to hear you enjoyed the service, restaurant, and overall value during your stay. Your special mention of Patrik is truly appreciated, and we will be sure to share your kind words with him.Thank you again for your support, and we look forward to welcoming you back soon.Bhavarth D.General ManagerBest Western Premier Freeport Inn & Suites Calgary Airport

  • User:BackPacker150307

    Trip type: Couples

    Great value for price

    rating18 Jan 2026

    Great value for price. King Bed was super comfortable. Only negatives is breakfast not included with stay and limited channels. No movie channel Bhavarth D, General Manager at Best Western Premier Freeport Inn Calgary Airport, responded to this review Dear BackPacker150307,Thank you for your review and for staying with us at Best Western Premier Freeport Inn & Suites Calgary Airport.We’re happy to hear you found great value in your stay and enjoyed the comfort of the king bed. We also appreciate your feedback regarding breakfast options and TV channels, as guest feedback helps us continue improving the experience we provide.We hope to welcome you back again in the future.Bhavarth D.General ManagerBest Western Premier Freeport Inn & Suites Calgary Airport

  • User:Madison S

    Trip type: Couples

    Rude, zero hospitality, skeleton provisions for essentials.

    rating17 Jan 2026

    We chose to stay here because of our exceptional experience at the Best Western executive premier residence property located in Medicine Hat. We already knew all properties are individually owned and operated, but our glaringly different experience made that clear. The Freeport Best Western Premier showed us a total lack of hospitality. The day leading up to check in we arranged and paid for an early check in. 20 minutes prior to the decided upon check in time they called my husband to let us know that despite paying for and confirming this arrangement, that they couldn’t fulfill their end. (I was already in the parking lot waiting for 2 hours) My husband ended up in a heated back and forth just for them to allow me to wait in a different room. During my brief time in the first room, 2 maintenance men walked in while I was half nude. Once relocated several hours later into our actual space we were unpleasantly surprised to find our jacuzzi suite with kitchenette was equipped with next to no expected bare bone essentials. We were given 2 towels. No robes. No bath salts or products. No slippers. The kitchenette was completely empty. ZERO dish rags, dish towels, dish soap. Zero Cutlery, plates, bowls, cups of any kind were non existent. I had to speak to three separate people and beg for a couple forks and plates to eat from. When handed these items I was asked to leave the dining area because I wasn’t allowed to have my meal there and that I needed to eat in my room. (Which was my plan but I didn’t appreciate how rudely I was told- not asked)When getting new keys because mine deactivated the front desk said I needed to keep better track of my cards. We ended up leaving and finding a new hotel for the remainder of our stay in Calgary. As a person who has worked in the hotel and hospitality industry for 10+ years I can tell you that this property is an unwelcoming disappointment. Their business is lucky that they are located in such close proximity to the airport- because they clearly fully depend on transient unaware guests to fill their rooms, rather than setting themselves apart (positively anyway) by providing kindness, amenities or hospitality- you won’t find those things here. Bhavarth D, General Manager at Best Western Premier Freeport Inn Calgary Airport, responded to this review Dear MadisonsM6328QV,Thank you for sharing your feedback. I sincerely apologize for the challenges you experienced during your stay. I will personally look into the comments you have shared to ensure we address any issues.I do want to clarify that our rooms do not have kitchenettes; the sink area is not intended as a kitchenette and we do not provide plates, cutlery, or any dish cleaning supplies pre-placed in the rooms, since these rooms are not intended for a long term stay. Other amenities, such as bathrobes, slippers, are available upon request. While I understand your frustration, these are isolated comments and not reflective of the experience we strive to provide or the feedback we regularly receive from our guests.We appreciate your time and insight and hope we may have the opportunity to provide a better experience in the future.Kind regards,Bhavarth D.General ManagerBest Western Premier Freeport Inn Calgary Airport

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