Calgary Marriott Downtown Hotel

Recent Reviews: 1542

• User:Swimmer2118

  Trip type: Couples

  Great location

  20 Apr 2026

  Nice hotel in a convenient walking location to downtown. The rooms and bathrooms were clean and comfortable, the decor is very bare bones, giving almost a dorm like feel.If you are on the area check out Stephen Ave with lots of nice bars and restaurants, the street is closed go traffic and makes a nice walking area.

• User:RH B

  Trip type: Couples

  Good location, crazy loud street noise

  16 Dec 2025

  This area is very central however the late night noise from buskers that are breaking the noise ByLaws is unacceptable and crazy loud. Unless you are a very deep sleeper you will have trouble sleeping. Staff from the 3 hotels in the area should be taking it upon themselves to call police (non emergency line) every night after 10pm if buskers are still continuing to perform . This could be a great area to stay if staff just put in a bit more effort . Fellow guests should also complain to Front Desk. I think more guests believe this noise is permitted , but it is not Marriott Hotels, Guest Services / Front Office at Calgary Marriott Downtown Hotel, responded to this review Dear 948rhb ,Thank you for sharing your feedback. We’re glad you enjoyed the central location and its convenience. We sincerely apologize for the late-night noise and the inconvenience it caused during your stay. Guest comfort is very important to us, and we have shared your comments regarding the buskers with the team for review. We appreciate you taking the time to share your observations and hope to provide an even better experience for future stays.Sincerely,Jennifer CollinsDirector of Operations

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• User:Lyalka_van

  Trip type: Business

  Extremely Disappointed

  16 Nov 2025

  I stayed at the Calgary Marriott Downtown expecting a luxury experience, especially at a price of over $300 per night before fees. Unfortunately, the stay was far from what I would consider luxury.To begin with, our double-occupancy room had only one set of towels. For a hotel that advertises itself as upscale, this is a basic detail that should never be overlooked. Even more surprising, the hotel does not provide complimentary single-use toothpaste or toothbrush sets—something I routinely receive in much cheaper hotels in developing countries. It felt like the hotel was cutting corners in all the wrong places. I won’t even mention the absence of a robe and slippers for guests—apparently, that’s too “luxurious” for this so-called luxury hotel.On top of that, the hotel charges for Wi-Fi. In 2025, in Canada, at a so-called luxury hotel, this is incredibly disappointing. Free Wi-Fi is standard almost everywhere now, even in budget accommodations. Charging guests extra for it feels outdated and out of touch. It’s truly sad to see that Canada’s standards for hotel service seem to be slipping so low.The room itself also had issues. The window was old, flimsy, and not soundproof at all. I barely slept because of loud noise from outside that continued until almost 2:00 a.m. For the price paid, I expected at least a quiet and comfortable room.The bathroom had a barn-style sliding door with a gap of about 5 cm from the side of the entrance. It severely compromises privacy and should not exist in any hotel that considers itself “luxury.”Another major disappointment was the front desk. The staff members greeting guests—including the women working during my stay—showed no warmth at all, not even a simple smile. After observing the front desk throughout my visit, I didn’t see a single moment where they smiled when interacting with guests.As a recommendation to management, I strongly suggest providing training for front desk staff to greet guests with a smile. It’s a small gesture that makes a big difference in how welcomed guests feel.Overall, this stay was a big letdown. Marriott Hotels, Guest Services / Front Office at Calgary Marriott Downtown Hotel, responded to this review Dear sophienaimi,It is disappointing to learn that several aspects of your accommodations fell short of your expectations. We have taken this into consideration, as we do not want any of our guests to experience similar challenges. We are also sorry that our front desk service did not convey the welcoming and attentive experience we aim to provide to all our guests. Your observation has been shared with our leadership team to ensure proper training and to reinforce the importance of creating a warm and inviting first impression. We have also noted other areas for improvement, and these will be addressed accordingly to enhance the overall guest experience. We truly hope to have the opportunity to welcome you back and provide a stay that meets the high standards you expect from our property.Sincerely, Jennifer CollinsDirector of Operations

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• User:June P

  Trip type: Couples

  Excellent Stay and Staff!!!

  20 Oct 2025

  Great location, walking distance to so many places. Rooms are clean, quiet and comfortable, with a beautiful view of the city.Every single hotel staffer we interacted with was a pleasure!Will definitely stay again!Highly recommended!! Marriott Hotels, Guest Services / Front Office at Calgary Marriott Downtown Hotel, responded to this review Dear windysand, We are delighted to know you enjoyed our central location and the comfort of your guestroom, along with the beautiful city views. It is also heartening to hear that every associate you encountered made a positive impression. We will be sure to share your kind words with our team, as they take great pride in creating memorable experiences for our guests. Thank you for sharing such excellent feedback about your recent stay at Calgary Marriott Downtown Hotel. We truly appreciate your recommendation and look forward to welcoming you back for another superb stay soon.Sincerely, Jennifer CollinsDirector of Operations

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• User:kim n

  Trip type: Family

  Disappointed by Hidden Charges and Dismissive Service

  18 Jun 2025

  Not What I Expect from MarriottI recently booked a 3-night stay at the Calgary Marriott Downtown and was shocked to learn that breakfast is not included even for Marriott Bonvoy Gold members. We’ve stayed at many Marriott properties where breakfast was standard or at least offered at a reasonable rate. Here, it’s $100 per night for two people, and even after I called to express my concerns, the “courtesy” offer was to reduce it to $80. That’s still outrageous.I was polite and reasonable on the phone, but the staff insisted this was their policy and that the charges were “standard.” I’ve since read other reviews with similar complaints, so this seems to be a pattern. The M Lounge is only for Platinum members, and there’s no flexibility or goodwill shown to loyal guests.This experience has left a bad taste, and I want to warn other travelers: double-check what’s included before you book. There are better options in Calgary that treat guests with more fairness and transparency. Marriott Hotels, Guest Services / Front Office at Calgary Marriott Downtown Hotel, responded to this review Dear Kim n,We apologize for the issues you had with the breakfast not being included in the room rate and the dissatisfaction with the additional charges for the M Club. We understand your frustration and are sorry for the problems you had with our staff. Although we strive to help within our best capacity, we are disappointed we could not meet your expectations.  Your satisfaction is incredibly important to us, especially as a valued loyal guest. Should you wish to discuss your experience further or need clarification on this matter, we invite you to reach out to us at the hotel directly. We hope to have another opportunity to serve you with the exceptional stay you deserve.Sincerely, Jennifer CollinsDirector of Operations

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