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Four Points By Sheraton Calgary Airport

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Four Points By Sheraton Calgary Airport

locationCalgary, Calgary-AB

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About Four Points By Sheraton Calgary AirportAbout Four Points By Sheraton Calgary Airport

Location

This hotel warmly welcomes guests in Calgary.

Facility

The hotel has a lift and features 159 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, safe, currency exchange service, cash machine and drinks machine ensure a comfortable stay. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. There are a number of shops, including a supermarket and souvenir shop. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, a transfer service, room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a whirlpool bath, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. There are many ways to relax or stay active at the hotel, including a gym, aerobics, a spa, a sauna, a steam bath and massage treatments.

Meals

The dining area includes a restaurant and a bar. A continental breakfast buffet guarantees a great start to the day.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Four Points By Sheraton Calgary Airport Amenities at Four Points By Sheraton Calgary Airport

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Newspaper kiosk

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Hand sanitiser

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

194

Very Good

259

Average

82

Poor

43

Terrible

37

Recent Reviews: 615

  • User:SammieAr

    Trip type: Couples

    Four Points by Sheraton Calgary Airport hotel

    rating12 Nov 2025

    We stayed for one night before our flight home. Anmoi checked us in and another gentleman checked us out - they were both friendly and welcoming. Anmoi was so cute and he even offered us a welcome drink, which was a nice surprise.Hotel appears older but relatively well-maintained. Our room appears clean, and the mini fridge works, but their trash cans had no liners. We did not hear any noise during our stay and we slept well. But the shower head was low for someone over 6-foot tall, and we were almost locked inside the bathroom as the door knob was jammed (room 427).Airport shuttle needs to be prebooked with the front desk at check-in for airport departure, and leaves on the hour and was punctual, although it took about 25 minutes at 5am in the morning for us that day, and driver did say that it could take longer during peak hours. Airport shuttle is shared with Element hotel next door.Area is near Sunridge Mall, including lots of other shops and restaurants on the Bus 19 loop.

  • User:mtH3862TM

    Trip type: Couples

    Nice stay till Surge pricing changed our view

    rating07 Sept 2025

    It was our first stay at this hotel but we are regular visitors to Calgary.The location was great for us and check in was a breeze. Room was clean and comfy and car was tucked into underground parking lot which felt very secure. We would have been back for next visit except for one thing— upon checkout I noticed the 2nd night cost an additional 20 bucks. I had booked the room a couple weeks in advance and didn’t recall any price change so I asked at front desk— Surge pricing was the response as hotel was busier on our second night! If I was a walk in I might understand but to increase the cost of a pre booked room didn’t sit well. It was my first experience with surge pricing for hotel booking so it may be an industry ‘thing’ so I will ask in advance next time I book at any hotel and it will affect my future bookings at this hotel.

  • User:956billn

    Trip type: Business

    Don’t stay here!

    rating07 Jul 2025

    Avoid at all costs. Airport shuttle took one hour to arrive after calling when I arrived. , the room was dirty with hair on the shower walls. , rooms were old and dated. There was no breakfast to go available. And the desk clerks were not helpful

  • User:Ilovetravel1967

    Trip type: Couples

    Good value for money but could do better with shuttle.

    rating05 Jul 2025

    Great room that was spacious and clean and had everything we needed for an overnight stay. Very quiet too. Didn’t eat there and so we can’t comment. Only big negative was getting the airport shuttle from airport-was kept on hold on the phone for over 10 minutes to be told we had just missed a shuttle. Next one in 30 minutes. We spent the next 35 minutes watching everyone else get their shuttles at bay 16. The shuttle bus also had a very bad windscreen crack which didn’t inspire confidence. Disappointing.

  • User:Arne F

    Trip type: Family

    Need to improve check in experience and communication

    rating25 May 2025

    We stayed here for one night and rented two separate rooms for our stay.Upon checking in, my credit card chip wasn’t working to pay holding amount for incidentals. I asked if I could pay by manually putting in credit card information and I was told that it was not allowed due to hotel policy. I then asked if I could use tap as it was working on my credit card. Again I was told that it was against hotel policy. Eventually a manager came and was able to use my visa debit card to pay for the incidental hold payment, but told me this would be an exception to the rules. This waiting to check in was a real pain as we had driven from BC and were checking in late as it was. Very frustrating.Also, during check in we did not receive information or vouchers for the breakfast included in our booking that we had to pay extra for. This I got myself in the morning when I asked how we got our breakfast. Should have been given this information as well at check-in.Then, later when we went to enjoy the pool, hot tub, steam room and sauna, the steam room was not working. Again. I went to the front desk to ask about the steam room, I was told it was not working and down for a month. Again, this should have been communicated at check-in or noted on website so I could have had this information before booking.The hot tub was absolutely disgusting and had brown residue on sides of hot tub and looked like someone added bath bubbles to hot tub. So, we did not use hot tub. The sauna was working thankfully and the pool was heated.In the room , the bed was comfortable and was the only real positive for our stay. Both rooms TV remotes were not working for on demand options and there was no Netflix or other app options to watch movies on the TV’s. This should be addressed.Overall , not happy for service and overall experience especially when you are paying for two rooms. We won’t be back. Front Office Manager, Owner at Four Points by Sheraton Calgary Airport, responded to this review Dear 589arnef,Thank you for taking the time to share your detailed feedback. I sincerely apologize that your experience with us did not meet your expectations and for the inconveniences you encountered during your stay.We understand how frustrating it must have been after a long day of travel to face difficulties at check-in. While we do have policies in place regarding card processing for security reasons, our team should have communicated the process more clearly and worked more proactively to find a resolution. I'm glad our manager was ultimately able to assist, but I apologize for the delay and confusion this caused.It’s also concerning to hear that you didn’t receive your breakfast vouchers at check-in. This is not the standard we strive for, and I’ve addressed this with our front desk team to ensure better communication moving forward.Regarding our spa amenities, I regret that the steam room was out of service during your visit and that this was not communicated at the time of booking or check-in. We understand how disappointing this must have been. Additionally, I am truly sorry for the condition of the hot tub. Cleanliness is a top priority for us, and I’ve brought this matter to our maintenance and housekeeping teams for immediate review and correction.We appreciate your positive note about the comfort of the beds, but it's clear that several aspects of your stay fell short. Your comments about the TV functionality have also been shared with our technical team for evaluation.Please know that your feedback is not taken lightly. We are actively working on improving our guest experience and addressing the issues you raised. While I understand your decision not to return, I hope you’ll reconsider in the future and allow us the opportunity to provide the kind of stay we’re truly proud to offer.Yours sincerely,John JaoFront Office Manager

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