Quality Inn & Suites Hinton

Recent Reviews: 270

• User:Canadian722

  Trip type: Couples

  Best Hotel in Hinton!

  06 Nov 2025

  I travel to Hinton often for work and have stayed at many of the hotels in town. This property used to be a dated Quality Inn, but it’s been completely transformed into the Velora, and what a difference! The full renovation was much needed, and the result is incredible. From the moment you walk into the lobby, the hotel feels modern, stylish, and a step above anything else in Hinton.I stayed in a one-bedroom suite with a separate living area and a small kitchenette. The room was beautifully decorated with contemporary finishes. The front desk staff were friendly and welcoming. I didn’t get a chance to try the breakfast this time, but I definitely will on my next visit. Velora has now become my go-to hotel in Hinton! Abhishek Deep, General Manager at Velora Hinton, Ascend Hotel Collection, responded to this review Dear Guest,Thank you so much for your outstanding review! We are truly grateful that you took the time to share such a detailed and thoughtful account of your experience with us.It is wonderful to hear that, as a frequent traveler to Hinton, you found Velora Hinton to stand out among the rest. Transforming the former Quality Inn into a modern, stylish, and elevated property has been a major project for our team, and your appreciation of the renovation means a great deal to us.We are delighted to know that you enjoyed the comfort of our one-bedroom suite and its contemporary design, as well as the warm service from our front desk team.We look forward to having you try our breakfast during your next stay and we are thrilled that Velora has become your preferred hotel in Hinton.Thank you once again for your kind words and continued trust. We can’t wait to welcome you back!Kind RegardsAbhishek DeepGeneral ManagerVelora Hinton

  Read more

• User:Deanna A

  Trip type: Couples

  Gem found on short notice

  18 Jul 2025

  We are from the States and decided a few days ago to do the icefields parkway. Booked at this hotel 3 days ago. Rates were similar at other hotels but the photos were inviting.The check in staff and restaurant next door were friendly, the towels were VERY soft, bed very comfortable. The room layout has closet space, hooks for jackets/coats, a bench with wooden area for suitcases. The shower is full size and large enough for 2, with peppermint shampoo and conditioner. Although along a local hwy we did not hear sounds from outside. We were booked next to the elevator and did hear conversations of guests at the elevator. There is no towel or hair dryer storage in the bathroom - a shelf would solve that. The soap kept slipping off the sink.We had not heard of this hotel chain before and were really pleased with it. I don’t know if they are in the States but would stay there again. Thank you!!! Abhishek Deep, General Manager at Velora Hinton, Ascend Hotel Collection, responded to this review Dear DeannaThank you so much for taking the time to share your experience with us! We're thrilled you chose to stay with us during your Icefields Parkway adventure and that our photos caught your eye when booking.It’s wonderful to hear that you found our team welcoming, the towels soft, and the bed comfortable. We’re especially glad the room layout and amenities added to your overall comfort — and that our peppermint toiletries were a refreshing touch!We also appreciate your thoughtful feedback regarding the bathroom storage and soap placement. Suggestions like yours are incredibly helpful and will certainly be shared with our team as we look for ways to improve the guest experience.While we're sorry to hear the elevator noise was a minor disturbance, we're glad it didn’t overshadow your stay. We’re so pleased to know you would stay with us again — and we’d love to welcome you back anytime, whether in Canada or, hopefully in the future, if we make our way to the States!Warmest regards,Abhishek DeepGeneral Manager Velora Hinton - An Ascend Hotel Collection

  Read more

• User:Bhumika L

  Trip type: Family

  Great experience

  11 Jul 2024

  We stayed at Quality Inn and had a very good experience the rooms were very clean and spacious. The front desk staff Dipanshu was helpful and very polite.Will surely recommend the place for good quality and service and shall come back again. Ashkar Ahamed, General Manager at Velora Hinton, Ascend Hotel Collection, responded to this review Dear Bhumika,Thank you for choosing to stay with us at Quality Inn & Suites Hinton! We're thrilled to hear that you had such a positive experience during your recent visit. It's wonderful to know that you found our rooms clean and spacious, and that Deepanshu provided helpful and polite service at the front desk. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit to Hinton!Warm regards,Ashkar Ahamed General Manager Quality Inn & Suites Hinton+1-780-865-5255

  Read more

• User:Krissy D

  Trip type: Family

  Run down hotel but good price!

  29 Apr 2024

  This hotel is run down and beat up! Would make a world of difference if they did some cosmetic work to some of the rooms. If you are looking for a place to crash for the night then it’s good for the price. We had a 2 queen room that cost $87 per night and were just staying over night on our way to Jasper. We didn’t use the pool but checked it out and it looked like someone beat the crap out of the door and busted it. The baseboards, trim and some of the furniture is pretty beat up and looks like a frat party took over one night. PROS: -Our room was surprisingly very clean.-Breakfast was great with several options and the breakfast staff did an excellent job keeping it stocked.-quiet with minimal noise - walking trails right behind the hotel-staff were very kind and welcoming -location was great with walking distance to restaurant and mall-toiletries provided with hot showerCons:-worn out hotel -hot tub out of order-beds weren’t fantastic but fine for one nightWould stay here again if they did some updates. Ashkar Ahamed, General Manager at Velora Hinton, Ascend Hotel Collection, responded to this review Dear Krissy,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your detailed review, as it helps us understand the areas where we excel and where we can improve.We're delighted to hear that you found our rooms to be very clean and enjoyed the variety of options available at our breakfast. It's also great to know that you appreciated the efforts of our breakfast staff and found our location convenient with nearby amenities.Your comments regarding the condition of some of our facilities are duly noted. We apologize for any inconvenience this may have caused during your stay. Rest assured, we are continuously working to enhance our property and have taken your feedback into consideration for future improvements.We're glad you found our staff to be kind and welcoming, and we're pleased that you were able to enjoy the tranquility of our location despite some of the issues you encountered.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience.Should you need any assistance with your upcoming stays, please feel free to reach out to me directly. Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

  Read more

• User:Mhiel D

  Trip type: Family

  Worst Experience given for those people the know how to run a hotel from front desk,housekeeping, and managing the hotel

  13 Aug 2023

  We stayed the night of august 8 coming from calgary.But first i booked the hotel on the 31st of july around 4:52pm and i phoned the front desk to book me 2 rooms seens she said thats ok theres 2 rooms for a double queen size bed and she just said she will be reserving it for me. So i hang up the phone and got a reservation notice for only one room, and i phoned her again to verify that it was 2 rooms, and she said she will fix it, i called in the third time and ask for a third room if possible she said she doesn't have available room which is fine and before i hang up ang verify the 2 rooms i reserved again she said she already reserved it. but apparently when we arrived at your hotel theres only 1 room has been reserved for us.Its so dissapointed and stressfull that around 12am at that time we are looking for a hotel for my brothers family to stay.The night audith front desk guy told me that he will try to talk to the manager if we can get discount. Butww when i talked to the morning shift fornt desk if she knows about what happen to us the night audith didint endores on theri logbook what happen, so no one will ever know what happen to us.Even my bill was wrong the lady that im mentioning on the first time i called said it was $250 for the room including the tax now what im seing on the reciept its $275. so is she even trained for the desk because shes creating some false information maybe?And also when she were on her shift while im talking to her she's using airpods and i think she's talking to somebody at that early on her shift.Emailed the manager of the hotel it seems like their not taking actions to this so i wrote down a review.Even the other establishment's there in hinton are saying this hotel sucks!.

  Read more