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Doubletree By Hilton Hotel London Ontario

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Doubletree By Hilton Hotel London Ontario

locationLondon, London-ON

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About Doubletree By Hilton Hotel London OntarioAbout Doubletree By Hilton Hotel London Ontario

Location

The hotel is located in the heart of Downtown London, just 15 km away from London International Airport, three blocks from Via Rail Station, Greyhound Bus Terminal and minutes from the 401 Highway. It is conveniently connected to the London Convention Centre, 2 km from Western Fair and Slots, 3 km from London Children's Museum and within walking distance of Grand Theatre, Covent Garden Market, Citi Plaza and Museum London.

Facility

The hotel has a lift and features 323 rooms. Check-in and check-out are possible at any time at the reception desk. Amenities include a cloakroom, baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include a 24-hour security service, room service, a laundry service, a hairdresser and a coin-operated laundry. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A desk is provided. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, tennis, basketball and horse riding are available. The surroundings of the hotel offer an ideal environment for skiing. Guests can enjoy a wide range of indoor sports, including a gym, billiards, bowling, squash, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath and a solarium. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Dining facilities include a restaurant (with high chairs), a café and a bar. A continental breakfast and dinner offer culinary delights every day. The hotel also offers snacks.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

Amenities at Doubletree By Hilton Hotel London Ontario Amenities at Doubletree By Hilton Hotel London Ontario

  • Facilities

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      24-hour check-in

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      CleanStay (Hilton)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Continental Breakfast

  • Sport/Entertainment

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      Aerobics

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      Basketball

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      Billiards/Snooker

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      Bowling

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      Children's Entertainment

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      Gym

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      Horse Riding

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      Indoor Pool

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      Jacuzzi

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Squash

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      Steam bath

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      Tanning Studio/Solarium

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      Tennis

LocationLocation

Map preview

Around this property:

Shopping opportunities

220 m

City Centre

1 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

366

Very Good

236

Average

99

Poor

50

Terrible

65

Recent Reviews: 816

  • User:Review A

    Trip type: Couples

    Terrible hotel - MOLD everywhere

    rating12 Jan 2026

    Terrible hotel all around. There was mold everywhere, mainly in our bathroom (which had no fan to put on when showering, so the steam makes the mold worse) and in the pool ceiling area. Probably the worst hotel either of us has seen in a long time. Guest Services, Other at Doubletree By Hilton Hotel London Ontario, responded to this review Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. Renovations are underway and we hope to reveal our refreshed look soon. We sincerely regret any inconvenience to our valued guests during this time. We hope you will give us the opportunity of being of service again.

  • User:Rogerdodger248

    Trip type: Couples

    Ayoub was excellent.

    rating08 Dec 2025

    I sent in this review already, but for some reason it never posted. In short, the moment we entered the lobby and was greeted by Ayoub, he set the stage for the rest of our stay. He didn't know it when he upgraded our room to the executive suite, but my wife and I were celebrating our 28th wedding anniversary. London was a stop along the way. I booked late - berry berry bad husband! - so I was only able to book a room with double beds, so the upgrade was most excellent. We are very grateful for Ayoub's excellent service and for his generosity. However, when I called the hotel a few nights before we arrived to add on the breakfasts etc. The woman who answered the phone was very terse, then she hung up - or, to be fair, we got cut off but that didn't seem plausible given I was at home with a strong signal and presumably, she was on a landline - I called back and she didn't apologize for us getting cut off mid-sentence. For the record, I was not at all rude nor did I make any demands; I was honestly just calling to add breakfast. She was very direct with me; I didn't feel like I was calling someone in the hospitality industry. It should be noted, it was clear she had an Indian accent, and as a brown guy but fully immersed in Canada for generations - we are Canadian - I've had this happen before with people who look like me and are from India. Some people are just not nice to their own kind. I have an idea why but that's another issue altogether. These people need to be trained properly so they deal with everyone in a professional manner. This is the Hilton, and at least in this part of our experience, it didn't feel like it. You need to hire more people like Ayoub, not because he upgraded us, but because he was professional and kind throughout. Guest Services, Other at Doubletree By Hilton Hotel London Ontario, responded to this review Thank you for taking the time to give us your feedback regarding your most recent stay at our Hotel. We appreciate you recognizing the efforts of our staff who work hard to create an enjoyable experience.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to make this a memorable stay each time. We hope to see you again soon on your next visit to London!

  • User:annaz909

    Trip type: Family

    Hockey team stay

    rating07 Dec 2025

    Hockey tournament stay. Check in was quick - room was ready early. Hotel is clean, rooms are a little outdated. The restaurant and bar at the hotel close early, thankful for Uber Eats. The kids enjoyed the pool, needs a little renos. Parking at the hotel is pricey, $40/night. Public parking available across the street with SpotHero website. Would visit again.

  • User:Mi B

    Trip type: Friends getaway

    Nice staff, but that's it.

    rating09 Nov 2025

    Stayed at this hotel in late August. Hotel was fine, nice lobby and rooms were basic.We went to use the fridge in our room and when we opened the cabinet the fridge was housed in we found vomit all over the inside of the cabinet and exterior of the fridge. Management came up and cleaned it but could not move us rooms - free breakfast was given and an apologies. Was told I would get follow up about compensation and never heard anything back.To get out of the room we went down to the restaurant/bar to reset. Good staff, enjoyed a well deserved beer. When we used the bathroom outside the restaurant, we found someone had someone had opted to not use the toilet and instead had just used the floor instead. A large pile was just in the middle of the washroom by the sinks. It was enough for us to call it a day and couldn't believe this is what we were getting for a $300+ a night hotel. If it hadn't been so late in the day I would have moved hotels. I definitely will not be back, have shared with out team manager for future booking as well. Guest Services, Other at Doubletree By Hilton Hotel London Ontario, responded to this review Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. Renovations are underway and we hope to reveal our refreshed look soon. We sincerely regret any inconvenience to our valued guests during this time. We appreciate you recognizing the efforts of our staff who work hard to create an enjoyable experience.We hope to see you again soon!

  • User:AmandaLAdvisor

    Trip type:

    Cancelled with no notice, no refund? all because expedia gave a deal!

    rating12 Aug 2025

    Booked with expedia for a great price. Expedia told me the hotel cancelled - it was an on refundable, but paid for room. They will not honor the room NOR give me a refund. I went through my credit card for a refund- disgusting.

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