Fairmont Le Chateau Montebello

Recent Reviews: 3269

• User:Victor L

  Trip type: Family

  Sunday Brunch

  08 May 2026

  I attended the Sunday brunch on May 3rd, 2026, and unfortunately, it was a deeply disappointing experience—one that management should be aware of but doesn’t appear to be.The buffet area is far too small to accommodate the number of guests. There was a long, winding line just to access basic items like scrambled eggs and beans, and the serving dishes themselves were undersized for the volume of guests. The bacon and breakfast sausages were of very poor quality (as was pretty much everything) comparable to what you might find at a low-end diner.The prime rib station was almost comical; the staff member was carving from a piece of meat no larger than a fist. The smoked salmon was difficult to find and presented on a plate far too small for a buffet of this scale.When I got to my table my food was cold. On my second visit to the buffet, I realized why—the warming trays were not functioning. They were either turned off or simply not working, as they were cool to the touch. This points to a serious lapse in oversight, whether due to absent management or a lack of attention to basic service standards.More broadly, the poor food service reflects the overall state of the property. The building appears neglected, with peeling paint, deteriorating walkways, etc. The ownership and the Fairmount group have allowed the property to decline significantly.At $85 per person, plus tax, this experience falls far below any reasonable expectation. I would strongly advise against brunch at this establishment. Guest Experience Manager , Guest Services / Front Office at Fairmont Le Chateau Montebello, responded to this review Dear Victor,Thank you for taking the time to share your detailed feedback regarding your experience at our brunch on Sunday, May 3, 2026. We are sincerely sorry to hear that your visit did not meet your expectations.The points you raised regarding the organization of the buffet, the quality and temperature of the food, as well as the operation of the heating equipment, are very concerning. This type of experience does not reflect the service standards or the quality we wish to offer our guests.We also regret that the overall condition of the property contributed to your disappointment. Your comments have been forwarded to our management team, as well as to the relevant department managers, so that a complete review can be carried out regarding both our brunch operations and the maintenance of our facilities.We fully understand your frustration and would like to sincerely apologize for the inconvenience you experienced. We truly appreciate that you took the time to report these situations to us in such detail. Feedback like yours is essential in helping us identify areas requiring improvement and make the necessary corrections.We would like the opportunity to make this right. Please feel free to contact us through our email: chateaumontebello@fairmont.comBest regards,

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• User:wrx374

  Trip type: Family

  Beautiful venue

  18 Feb 2026

  We only stopped for a drink but absolutely stunning venue Quite pricey but certainly a must visit With spa . Restaurant. And many things to doCabin style rooms also function and wedding venue Small boutique shop onsite Lots of activities if your staying Guest Experience Manager , Guest Services / Front Office at Fairmont Le Chateau Montebello, responded to this review Thank you for taking the time to share your impressions, even from a brief visit.We are pleased to know that you found the venue stunning and that you enjoyed stopping by for a drink. The Château’s setting and architecture certainly make it a unique destination, whether for a short visit or a longer stay.It is also wonderful that you noted the variety of experiences available on site as we strive to offer a well rounded experience for both day visitors and overnight guests alike.We appreciate your candid comment regarding pricing, and we continuously work to ensure that the overall quality, atmosphere, and service reflect the value of the experience.We hope to have the pleasure of welcoming you back in the future, perhaps for a longer stay to fully enjoy all that Fairmont Le Château Montebello has to offer.Grégoire

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• User:Marianne R

  Trip type: Friends getaway

  Beautiful hotel, warm and impeccable service

  15 Feb 2026

  We spent two nights at the Chateau Montebello with some close friends. From the time of our arrival to the end of our stay, all the staff that we encountered were so warm and professional. The rooms and the amenities have been renovated but the hotel has kept its rustic charm.It's a great hotel for families and friends. There are tons of activities offered with new, state of the art equipment in the gym, pickleball, curling and all outdoor sports. Everything is provided and we made sure to try it all! Highly recommend the breakfast buffet. There's a huge variety and everything is top quality. We just loved our stay. Guest Experience Manager , Guest Services / Front Office at Fairmont Le Chateau Montebello, responded to this review Thank you sincerely for taking the time to share such a detailed and generous review of your recent stay.We are delighted to know that from arrival to departure, our team’s warmth and professionalism contributed positively to your experience. Creating a welcoming and attentive atmosphere is at the heart of what we do, and your recognition means a great deal to us.It is also wonderful to hear that you appreciated the balance between our refreshed accommodations and the preserved rustic character that defines the Château. Maintaining that authenticity while enhancing comfort is very important to us.We are pleased that you were able to fully enjoy the wide range of activities available, from fitness facilities to pickleball, curling, and outdoor sports. Offering high quality equipment and diverse programming for families and groups of friends is something we take great pride in.Finally, thank you for highlighting the breakfast buffet. We will gladly share your comments with our culinary team, who will be thrilled to know their efforts were appreciated.We truly look forward to welcoming you and your friends back to Fairmont Le Château Montebello for another memorable getaway.Grégoire

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• User:TravellingMamaYYZ

  Trip type: Family

  Perfect Family Weekend at a Cozy, Rustic Fairmont

  28 Nov 2025

  We had an absolutely wonderful stay at the Fairmont Le Château Montebello. The property has a bit of an older, rustic charm, but that’s exactly what makes it so special. The service was top-notch from start to finish.We visited for a weekend family getaway, and there were plenty of activities to keep everyone entertained—even on a gloomy November weekend. The curling lesson was a fantastic touch that both the kids and adults enjoyed, and our curling instructor was friendly and helpful.We also took advantage of the indoor tennis courts and swimming pool, and we never ran out of things to do. A big bonus is that the hotel is pet-friendly, and our dog loved exploring the beautiful trails and waterfront. The Christmas decorations and fireplaces in the lobby were also absolutely lovely, creating a warm, cozy, festive atmosphere that made the whole stay feel magical.A special shout-out to Jeanne at reception. She was incredibly thoughtful, remembered my name and details, and made me feel genuinely welcome. As a Diamond member, I truly appreciated the added touches.Breakfast was excellent with lots of variety, and we had dinner every night at the hotel’s main restaurant, Aux Chantignoles. The food quality was consistently great, and the cozy dining atmosphere fit perfectly with the rustic charm of the property.While the rooms do have an older design, we actually enjoyed the rustic feel. The bathrooms have been renovated, everything was clean, and the housekeeping staff were very friendly—especially toward our dog, which we appreciated.Also, don’t miss Parc Omega nearby. It’s absolutely a must-do! We had a great experience and saw so many animals making it a highlight of the trip.Overall, it was a memorable and lovely stay, and we will definitely be back! Steve Chang, General Manager at Fairmont Le Chateau Montebello, responded to this review Dear Guest,Thank you very much for your wonderful review and your perfect rating. We are delighted to know that your family getaway was such a memorable experience.It is a pleasure to read how much you enjoyed the charm of our historic property, the variety of activities, and the festive atmosphere throughout the hotel. We are especially glad that the curling lesson, indoor facilities, and trails were highlights for the whole family.Your kind words for Jeanne at reception mean a great deal. She is truly dedicated to offering thoughtful and attentive service, and your recognition will certainly make her day.We are also very happy that you appreciated the quality of our dining experiences and the warm ambiance of Aux Chantignoles.It would be our pleasure to welcome you back for another cozy and relaxing stay.Warm regards,

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• User:homesweethome001

  Trip type: Family

  A Beloved Tradition That’s Starting to Decline

  16 Nov 2025

  We've (big family group of 10) been visiting Château Montebello every year for over 15 years and have always loved our stays. Unfortunately, our most recent visits have felt increasingly underwhelming. The lodge is still beautiful, but it’s beginning to feel seriously outdated. The rooms look like they haven’t changed since the early 2000s—we’ve literally had the same furniture since our first stay. The bathrooms also feel very old and in need of renovation. On top of that, a lot of the building is showing wear: the “temporary” gym feels like an old storage room with a few machines, the paint is peeling, and the carpets are noticeably stained.There also isn’t nearly enough seating in the lobby, which makes it hard to relax during peak times. And while we love children, we travel as a large family ourselves ( 3 generations and 4 young-ish children) —there seem to be little to no rules around noise. Kids were screaming in the hallways at all hours of the night, and nothing was done about it.The pool has always been our highlight, but this year the edges were covered in slime, which was really disappointing. Food-wise, prices are extremely high, and both restaurants offer strange combinations that seem designed to justify the cost (ex., rose petal tartar sauce for 40$ fish and chips...). The breakfast buffet, however, is fantastic—very fresh and varied. Just keep in mind that if you want anything other than the basic, tasteless poured coffee, you’ll be paying extra.Most of the staff are wonderful and genuinely go above and beyond, especially if you’re friendly. Overall, though, the experience no longer matches the hefty price tag, and we really hope to see some updates and improvements soon. Steve Chang, General Manager at Fairmont Le Chateau Montebello, responded to this review Dear Guest,Thank you sincerely for your loyalty over the past 15 years and for taking the time to share such detailed feedback. We deeply regret that your most recent stay did not reflect the quality and comfort you have come to expect from us.Please be assured that your remarks have been shared with our management teams. Several renovation and improvement projects are already underway, and your perspective as long-standing guests is extremely valuable as we continue this work.I am also sorry to hear that elements of the dining experience and pool facilities fell short of your expectations. Your comments have been passed on for review and immediate follow-up.Above all, we are grateful for your kind words regarding our staff. Knowing that their service continues to stand out means a great deal to us.We truly hope to have the opportunity to welcome your family back and to regain your full confidence. Sincerely,Karme-Euryale Guest Experience ManagerFairmont Le Château Montebello

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