Renaissance Montreal Downtown Hotel

Recent Reviews: 591

• User:F4696JZhollys

  Trip type: Family

  Nice room, centrally located, horrible lighting and very noisy

  29 Apr 2026

  Stayed in a 1 bedroom suite with my husband and so for a weekend trip to visit McGill University. We arrived super late (1AM) and there was no one at the Front Desk to check us in. We waited a few minutes and then called and about 10 minutes later someone showed up. Not a super long wait but after an exhausting trip late in the night, it would have been nice to be able to check in immediately. Ended up getting f a 2nd floor room which I think was the biggest issue. There was absolutely no light in the room so you were walking around in the dark. The only way to get any light in was to open the blinds but 1) after sundown it doesn’t help bc it’s dark outside and 2) during the day it’s on the 2nd floor so everyone can see right into your room. The room also faced the street and an alley so it was extremely noisy all night. You can hear sirens, traffic and drunken folks in the street. I had a horrible nights sleep. The room itself was beautifully designed and spacious so I really wish the lighting and noise situation could be resolved. We didn’t eat at the restaurant but we had drinks and the espresso martini was one of the best I’ve ever had. The hotel has a lot of potential but there’s no way to know if we were on a higher floor the light situation and noise situation would be better. The location was perfect for us being walking distance to McGill and Old Montréal. I’m not sure I would book again. Part of me hopes the situation would be better on a higher floor but if I got stick again on a lower one I would not go back B Beauvais, General Manager at Renaissance Montreal Downtown Hotel, responded to this review Dear F4696JZhollys,Thank you for taking the time to share a detailed review of your recent stay with us. Please accept our sincere apologies for the delay you experienced upon arrival. We completely understand how frustrating it can be after a long journey, especially late at night, and this is certainly not the seamless welcome we aim to provide. I’m also very sorry to hear about the challenges you encountered with your room. Your comments regarding the lack of lighting, limited privacy, and street noise are truly appreciated and have been shared with our team for review. We understand how these factors can significantly impact your comfort and overall sleep quality.That said, I’m glad to hear you enjoyed the design and spaciousness of the suite, as well as your experience at the bar, especially the espresso martini! I will be sure to pass along your kind feedback to our team. For any future stay, we would be more than happy to prioritize a higher-floor room for you, where natural light and noise levels are generally more favorable. Please don’t hesitate to contact us directly so we can personally ensure a more comfortable and enjoyable experience. Thank you again for your honest feedback. We truly hope to have the opportunity to welcome you back and provide you with the stay you were expecting. Warm regards,

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• User:Companion49347285637

  Trip type: Couples

  Perfect location with a boatload of issues = a fail

  28 Apr 2026

  Perfect location with a boatload of issues:- we arrived with multiple bags, carry-alls and two larger coats which took us two trips to bring to the lobby. No one offered help and all we needed was a luggage trolly. I assumed the hotel did not have any. The next day, I spotted 6 of them in the corner of the lobby area, which means they *two* individuals at the check in desk chose not to suggest them. That ='s a fail- Travelzoo Deal purchase, which means we expected to receive a "dog suite", but this unit has been left in tattered conditions, lack of lighting, instead of a closable bathroom door there is a sliding door that does not shut the one space you'd want privacy. That ='s a fail- When your bathrobes are unwashed and pilling to the point of large chunks of fabric coming off, it's time to retire them. This one is a serious fail- 3 nights, our room was serviced once, the conditioner bottom, which is attached to the wall, was empty. That ='s a fail- the sliding bathroom door has not been wiped or cleaned in a long time, along with the handheld shower head. That ='s a failThese all add up to an experience which could have been slightly raised and changed what, outside of the hotel, was a wonderful visit B Beauvais, General Manager at Renaissance Montreal Downtown Hotel, responded to this review Dear Companion49347285637, Thank you for sharing your detailed feedback. We are truly sorry that your stay did not meet expectations. Please accept our apologies that neither our reception nor valet team offered assistance with your luggage. This is clearly below our service standards, and we understand how frustrating that must have been, especially upon arrival. Regarding the cleanliness and condition of your room, we sincerely apologize. The issues you described, unmaintained bathrobes, insufficient cleaning, and failure to refill essential amenities, are not acceptable. We will be addressing this directly with our housekeeping team to ensure proper follow-up and to prevent such lapses from happening again. We also regret that your room was serviced only once during your three-night stay. This is a clear oversight and does not reflect the level of care and attention we aim to provide. Concerning the bathroom door, while it does not lock, it is designed to close to provide privacy. We understand, however, that this setup may not have been ideal for your needs, and we are sorry that it did not meet your expectations. Additionally, as your room was located on a lower floor, it is true that natural light can be more limited. We apologize if this contributed to your disappointment with the room’s setup. We are also sorry for any noise disturbances you may have experienced during your stay. Overall, we regret that these shortcomings impacted your experience. Your feedback is very important to us, and we will use it to improve our service and ensure a better experience for our future guests. Best regards,

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• User:Joyceanergy

  Trip type: Friends getaway

  Great stay overall

  26 Apr 2026

  Room is great layout, spacious and newly renovated. Hotel in perfect location, easy to access tourist attractions. Front desk team and Concierge team are amazing and enthusiastic, specially Veronique from Front Desk team, who always go above and beyond. She ensured we have good time (big thanks to her) and always make us feel welcome from check in time till end of stay. However, Housekeeping service was upset us. We stayed for 2 nights and we were informed that service is everyday. So, before heading out we always stopped by front desk to informed we out and want service but at the end of the day room still not serviced. But again, Thanks to Veronique, she take a good care of us and handling situation really professional that make me plus a star to 4/5 haha. Overall, except Housekeeping service, everything was amazing. Will come back and hope hotel communication is better for service.

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• User:Jennifer s

  Trip type: Family

  Weekend in Montreal for a family celebration of life.

  19 Apr 2026

  It started as our second choice for a hotel close to McGill for my brother's celebration of life. Following our stay there, it is now our first choice for Montreal. The accessibility suite was perfect for our needs, except for a slippery wheel-in shower floor, the concierge responded positively to our concerns. Staff are warm, friendly, the ambience inviting. From start to finish, it was perfect - both my 95 year old mum and her caregiver were treated with dignity and respect. The East restaurant for dinner is amazing - the lychee sangria must not be missed. I found the low noise level to be really good for my neurodivergence, and also for people with hearing difficulties. clean, rooms, funky art details, Nespresso machine in the room! Location just off St. Catherine St. is great for doing things within 20 minute walking distance. i would recommend this hotel/restaurant for friends, and i will stay here next time I'm in Montreal.

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• User:ny_murray

  Trip type: Family

  Great location!

  28 Mar 2026

  Hotel is in a great location--just one block off Eaton Centre and the reso station. We were able to walk everywhere, 5-10 min to McGill, 15 min to Chinatown, 25 min to Old Montreal. If you like to explore a city by walking, this is a good place to be. The hotel room itself was fine, no issues, and everything was clean. The gym is more than adequate. Although the equipment is not the newest, everything worked well and there was plenty of room to work out. There were 3 ellipticals, 1 reclining bike, 2 treadmills, and the free weights area. Would stay here again.

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