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1 Hotel Toronto

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1 Hotel Toronto

locationDowntown, Toronto-ON

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About 1 Hotel TorontoAbout 1 Hotel Toronto

Location

The hotel is located in the vibrant King West Village, within close proximity to both financial and entertainment districts. This evolving neighbourhood is at the epicentre of the city's art and design communities and is 5 minutes from the Billy Bishop Toronto City Airport.

Facility

The hotel has 14 junior suites, 4 suites, 74 single rooms and 10 double rooms, which are located on 10 storeys and are reachable by lift. English- and French-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. Film fans will find plenty of 'lights, camera, action' at the cinema. A number of shops, including a supermarket, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Bicycle storage is available to guests. There is a bike hire service as well. Complimentary newspapers are available. A business centre with fax machine, projector and photocopier is available. The congress service offers support with all aspects of event organisation.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard features of some rooms. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a TV, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. There is a poolside snack bar as well. For guests who wish to keep active, cycling/mountain biking, crazy golf and golf are available. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, bowling, squash and yoga. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath and massage treatments. Additional leisure activities include an entertainment programme, live music, a dance club and a nightclub.

Meals

Various dining options are available, including a dining room, a breakfast room, a café and a bar. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. Breakfast and lunch are served every day. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at 1 Hotel Toronto Amenities at 1 Hotel Toronto

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Nightclub

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Restaurant(s) with smoking area

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Bowling

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      Cycling/Mountain Biking

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      Gym

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      Massage

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      Minigolf

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Squash

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Centre

2.5 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

662

Very Good

32

Average

13

Poor

5

Terrible

6

Recent Reviews: 718

  • User:TravelNotes123

    Trip type: Friends getaway

    Great one-night stay in Toronto

    rating26 May 2026

    Stayed here for one night with three friends while on a road trip, and it was a really comfortable stay. The staff were very friendly and welcoming, and the location worked perfectly for us to quickly get out and see a bit of Toronto.Our room was a great size, with good views of the city, and everything felt clean and comfortable. We also really liked the bar area; it was on the expensive side, but a really nice spot and worth it for the experience.Would definitely recommend, and I’d happily stay again in the future.

  • User:Megan B

    Trip type: Couples

    First impression of Toronto

    rating24 May 2026

    First of all I would like to shout out the staff in this hotel. From opening doors, taking care of luggage to turn down service at night, the staff was elite. Manis helped us to our car and gave us water bottles as we departed. He was very friendly and extremely helpful. The entire hotel is dedicated to being eco friendly. When we stepped inside we noticed how beautiful the interior design was. The candles in the evening (lobby and flora lounge) were beautiful. The hotel is located in an area that is walkable to nearby coffee shops, bars, and restaurants. The room was very clean and we especially enjoyed the turn down service each night. We thoroughly enjoyed the gym, the equipment was top tier with products from Rogue, TRX, and Therabody. We dined enjoyed a cocktail at Flora lounge (if you join the hotel membership you receive a complimentary cocktail!) and dinner at Casa Madera which is located within the hotel. The dining was overall wonderful and we are glad we included it in our trip. Value was wonderful and the noise levels within the hotel were very respectful. The city noise is unavoidable as it is located down town. We highly recommend choosing the 1 hotel for your accommodations in Toronto and we can’t wait to try out the other locations around the globle. Aaron Donahue, Guest Services / Front Office at 1 Hotel Toronto, responded to this review Dear P7248PEmeganb,Thank you so much for taking the time to share such a thoughtful review following your recent stay with us at 1 Hotel Toronto. It was truly a pleasure to read your kind words.I am delighted to hear that so many aspects of your experience stood out, from our eco-conscious design and evening ambience to the comfort of your room and the dining experiences at Flora Lounge and Casa Madera. Creating a warm, nature-inspired sanctuary in the heart of downtown Toronto is something our team takes great pride in, so it is incredibly rewarding to know this resonated with you throughout your stay.Most importantly, thank you for recognizing our team members for the care and hospitality they provided. I will be sure to personally share your kind comments with Manis and the wider team. It is wonderful to know their attentiveness and genuine service helped make your stay memorable from arrival through departure.I am also thrilled you had the opportunity to enjoy our fitness facilities and experience the thoughtful details such as evening turndown service and our hotel membership offerings.We truly appreciate your support and cannot wait to welcome you back to 1 Hotel Toronto in the future, along with hopefully many more memorable stays across our other properties around the globe.Kind regards,Aaron DonahueFront Office Manager 1 Hotel Toronto550 Wellington Street West, Toronto, ON M5V 2V4aaron.donahue@1hotels.comd: +1 416.640.7778

  • User:Sherry T

    Trip type: Family

    1 Hotel Turned a Problem into the Best Service I’ve Ever Experienced

    rating05 May 2026

    I took my teenage son to Toronto for a YungBlud concert and decided to make it special by booking two “luxury” hotels: one night at another high-end hotel, and the rest of the weekend at 1 Hotel (where I’ve stayed before). Both were in the $500–$700/night range. On paper, they looked the same. In reality, they were not.When we checked into our room at 1 Hotel, there was an issue: because a window had been left open before we arrived, the room had been invaded by what looked like tiny garden bugs or baby mosquitoes. Thousands of them. Not what you expect at this level. Not their fault. There is a huge garden outside the window and if the window if left open they will naturally flow towards the light and heat.What impressed me was not that something went wrong, but how they handled it.Immediate response: As soon as we mentioned the issue, they switched our room right away. No defensiveness, no excuses, just, “We’ll fix this now.”Above-and-beyond service: We realized later we’d left a bottle of champagne at the first hotel. That hotel told us to “just order an Uber” to get it. When I mentioned this to 1 Hotel, they personally contacted the other property, arranged for their concierge car to bring the bottle over, put it on ice, and delivered it to our room.Thoughtful apology: That night, we received a plate of fruit and strawberries with a handwritten note apologizing for the inconvenience.Financial gesture: At checkout, they had already removed the $50 valet fee from the bill without me asking.Follow-up after the stay: On the drive home, I received a personal email from the hotel manager, apologizing again and offering us an upgrade on our next stay.Two hotels called themselves “luxury.” Only one behaved like it when things went sideways.1 Hotel turned a potential horror story into a masterclass in hospitality. They didn’t just fix a room; they restored trust and made us feel genuinely cared for.I will absolutely stay here again and recommend 1 Hotel Toronto to anyone who wants true 5-star service, not just 5-star pricing.

  • User:64aishad

    Trip type: Business

    Great Service

    rating22 Apr 2026

    Great hotel and service , very clean and eco friendly space- zen vibe Aaron Donahue, Guest Services / Front Office at 1 Hotel Toronto, responded to this review Dear 64aishad,Thank you for taking the time to share your kind review following your stay at 1 Hotel Toronto.I am delighted to hear you enjoyed the service, cleanliness, and eco-conscious atmosphere throughout the hotel. Creating a calming, nature-inspired sanctuary in the heart of the city is something our team is truly passionate about, so it is wonderful to know the “zen vibe” resonated with you during your visit.We greatly appreciate your support and look forward to welcoming you back again soon for another relaxing stay with us.Kind regards,Aaron DonahueFront Office Manager 1 Hotel Toronto550 Wellington Street West, Toronto, ON M5V 2V4aaron.donahue@1hotels.com

  • User:Sanya B

    Trip type: Family

    When service makes all the difference.

    rating22 Apr 2026

    When you visit a city with a thriving culinary scene like Toronto, access matters. And when you’re trying to get into a fully booked restaurant, a great concierge can truly make your trip.That’s exactly what we experienced at 1 Hotel Toronto. Robin, a Les Clefs d’Or concierge, brings a beautiful balance of experience and refinement, able to secure hard-to-get reservations and just as thoughtfully guide you when something isn’t available. That kind of discernment really shapes the experience.What stayed with me just as much was the warmth across the team. Camila at the concierge desk was so kind, our kids loved chatting with her in the lobby, and she even sent us off with personalized coloring pages and apples from the farm stand for the ride home. Such a thoughtful touch.The valet and bell team were equally welcoming. C2 who drove us in the house car, suggested we visit the Distillery District on our way out-and it ended up being one of our favorite spots in the city.At breakfast, Hanan was especially accommodating when our kids were being a bit fussy and helped us order a wonderful meal with such ease. Shamar at the front desk was also incredibly warm, adding to the overall feeling of being well taken care of.Even simple moments-a cocktail at the lobby bar or breakfast-felt elevated because the conversations were so warm and genuine.It’s not just about service, it’s about how that service is felt. Aaron Donahue, Guest Services / Front Office at 1 Hotel Toronto, responded to this review Dear Sanya,Thank you for taking the time to share your kind review following your stay at 1 Hotel Toronto. I was delighted to read your kind recognition of Robin and the level of care, expertise, and thoughtful guidance he provided throughout your visit. Our concierge team takes great pride in creating meaningful and personalized experiences for our guests, and it is wonderful to know Robin helped shape such memorable moments during your time in Toronto.I was equally pleased to hear the warmth and genuine hospitality from Camila, C2, Hanan, and Shamar left such a lasting impression on your family. The personalized touches you mentioned, from colouring pages and farm stand treats to local recommendations and attentive breakfast service, are exactly the types of moments we hope guests carry with them long after their stay. I will be sure to personally share your kind words with each of them.Thank you once again for choosing 1 Hotel Toronto. We truly hope to welcome you and your family back again soon for another memorable stay in our sanctuary in the city.Kind regards,Aaron Donahue,Front Office Manager 1 Hotel Toronto550 Wellington Street West, Toronto, ON M5V 2V4aaron.donahue@1hotels.com

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