Holiday Inn Express Hotel & Suites Toronto - Markham

Recent Reviews: 305

• User:Victoria H

  Trip type: Family

  Serious Safety Concerns, Undisclosed Construction, and Extremely Poor Resolution

  12 May 2026

  Our family stayed here as part of a team trip expecting the quality and standards associated with the IHG brand, but this was one of the most disappointing hotel experiences we have had.The property was undergoing substantial undisclosed construction during our stay, which was not properly communicated prior to arrival. There was visible dust throughout guest areas, poor air quality concerns, unacceptable room filtration conditions, construction equipment left in common spaces, inadequate barriers around active work zones, and multiple legitimate safety concerns for families with children.The breakfast and common dining areas, which were especially important as we were traveling as a team, were heavily impacted by construction, dust, and visible equipment. Shared guest spaces were uncomfortable, disruptive, and far below reasonable hospitality expectations.Rooms and amenities did not reflect what was advertised, and the hotel environment felt poorly maintained given the level of active renovation.While the physical conditions alone were unacceptable, the post-stay customer service was equally frustrating. After raising serious health, safety, and environmental concerns, we spent weeks in an exhausting process involving over 28 emails with hotel management and IHG corporate. Compensation offered due to the severity of these failures was mishandled through internal administrative issues, and meaningful resolution was never properly delivered.This experience reflected failures in transparency, safety, customer service, and accountability.Guests deserve full disclosure when booking a property undergoing major construction, particularly when those conditions materially impact safety, cleanliness, amenities, and overall comfort.I sincerely hope future guests are given far greater transparency and safer accommodations than we experienced. IHG Service, Owner at Holiday Inn Express & Suites Toronto - Markham By IHG, responded to this review Hello Victoria H,Thank you for your recent stay at Holiday Inn Express & Suites Toronto - Markham and for taking the time to share your feedback. We appreciate your business and for choosing IHG Hotels & Resorts as part of your travel.We work hard to deliver the standards of our Holiday Inn Express brand and to provide our guests with a seamless and relaxing stay. I’m sorry it didn't happen. Your feedback is important to us and we would welcome the opportunity to further review this.To assist us, please send your reservation details, contact information, any action taken by the hotel management to address your concerns and your TripAdvisor username to IHGService@ihg.com.Your trust in IHG Hotels & Resorts matters to us and we hope to have the opportunity to serve you again in the future.Best regards,Jen J. Case Manager IHG Hotels & Resorts Service

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• User:Atarz1985

  Trip type: Couples

  Comfortable rooms, good breakfast, beware of renovations

  05 Feb 2026

  The room was comfortable with a great bed and good amenities, however the hotel is under extensive renovation with several floors being ripped apart. There was construction noise throughout the day and no ice machines available anywhere in the hotel. The breakfast was quite good with many hot options. I feel there are probably better hotels at this price point in the area. IHG Service, Owner at Holiday Inn Express & Suites Toronto - Markham By IHG, responded to this review Hi Atarz1985, Thank you for staying with our Holiday Inn Express and Suites and for taking the time to provide feedback about your experience. It’s a pleasure having valued guest. Thank you for your loyalty and for always staying with our hotel brands. We provide the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review. We hope to regain your trust and confidence in our service. Stay Safe! Carl J. eMedia Coordinator IHG Hotels and Resorts Service

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• User:travel4love

  Trip type: Solo travel

  Time for renovation!!

  11 May 2025

  This is my 3rd stay in the hotel. Previous stay was prior to Covid. I feel easiest way to sum up this hotel is that from what I overheard management talking loudly at the reception, the hotel is around 20 years old. It simply needs a refurb in order to stay in competition.The check in process was easy and friendly staff at reception. The rooms are looking dated and lighting needs to be brought to modern times.Pillows were really old and clearly never replaced for a number of years. Aircon was the same from when the hotel was built and needs to be mordernised.Most of all was despite requesting rooms to be serviced early in the morning before 9AM, the rooms were not serviced until 5PM or later and there seems to be a lack of urgency in this area.Breakfast options have not changed and ticks the boxes but small changes would be great to make it less boring for stays more than 2 nights.Pool users really need to dry themselves before using the lift as wet floors in the lift was a constant eye sore.Great location but I really hope the management are looking into commencing refurbishment to keep the standards high. IHG Service, Owner at Holiday Inn Express & Suites Toronto - Markham By IHG, responded to this review Dear travel4love, Thank you for choosing our Holiday Inn Express & Suites Toronto - Markham and providing feedback about your experience. It's a pleasure having you as our guest. I am truly sorry you did not experience an exemplary stay due to your check-in experience, the air conditioning unit and our breakfast. This is certainly below our usual high standard of service. Please be certain that I have noted and forwarded your feedback for the management to improve. In the middle of your experience, I am glad our hotel's location and staff were still appreciated. Please grant us the opportunity to prove ourselves again.Best Regards,Ben W.Case ManagerIHG Hotels and Resorts Service

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• User:Willkill79

  Trip type: Business

  Loud, dirty and disgusting.

  10 May 2025

  This was my 3rd time staying at this hotel and the last. The prostitution going on was clearly visible, the kitchen employees were loud,extremely unprofessional and some were just digusting. Some of the guest were also either ghetto, trailer trash or just inconsiderate. Again I've been here 2x before and it wasn't this bad. Besides some of the guest and their kids behaving like they had no shame or proper training ,the hotel wasn't to bad. On this trip it seems like everything went out the window. With guest and their kids behaving like they have never been outside,the kitchen staff talking extremely loud , slamming plates, doors and walking past people eating with garbage or be just not being very hygienic was enough to turn someone off but when I saw the blatant prostitution going on and nothing was said or done I knew not to come back. There were 2 nasty looking girls basically sharing a room and John's pulling up left and right. One would either sit out front or hang out in the lobby while the other was in the room with the John. They would cycle back and forth thruout the days. It was digusting to even think I was sleeping in a bed/room that was being used for prostitution at one point or another. The hotel clearly knew what was going on but did nothing. I was very disappointed as I actually had 2 other coworkers stay here based on my recommendations. IHG Service, Owner at Holiday Inn Express & Suites Toronto - Markham By IHG, responded to this review Dear Willkill79, Thank you for choosing our Holiday Inn Express & Suites Toronto - Markham and providing feedback about your experience. It's a pleasure having you as our guest. I am truly sorry you did not experience an exemplary stay due to the sleeping quality in our room and the service of our staff. This is certainly below our usual high standard of service. Please be certain that I have noted and forwarded your feedback for the management to improve. In the middle of your experience, I am glad our room's hotel's location was still appreciated. Please grant us the opportunity to prove ourselves again.Best Regards,Ben W.Case ManagerIHG Hotels and Resorts Service

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• User:Wang F

  Trip type: Business

  Dirty Pillow Case inside ,Bed sheets was not changed

  30 Oct 2024

  I recently stayed at this hotel and found some significant cleanliness issues. When I removed the pillow covers, I noticed the pillows were old and had visible stains, which appeared to be from previous use. It was disappointing to see that housekeeping was using towels to clean the washroom surfaces instead of proper cleaning supplies. The front desk staff was friendly and accommodating, and the breakfast was decent. While the room initially seemed clean, closer inspection revealed otherwise—the sheets did not appear to have been changed since the last guest, as there was an unpleasant smell. I hope management can address these concerns to improve the guest experience IHG Service, Owner at Holiday Inn Express & Suites Toronto - Markham By IHG, responded to this review Hi Wang F,We appreciate you for choosing to stay at our Holiday Inn Express Toronto - Markham for this trip and for sharing your feedback. We appreciate you choosing us and doing business with IHG Hotels and Resorts.We aim to give our guests an efficient stay in a place that feels fresh and focused only on the features and services you need; I am sorry we did not deliver this time. I shared your sentiments with our hotel management and trust that proper actions will be taken to avoid this from happening again.Until your next stop in the area, we look forward to hosting you again to redeem your confidence.Sincerely,Grace L.Case ManagerIHG Hotels & Resorts Service

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