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Holiday Inn Express Toronto North York

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Holiday Inn Express Toronto North York

locationNorth York, Toronto-ON

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About Holiday Inn Express Toronto North YorkAbout Holiday Inn Express Toronto North York

Location

This hotel is wonderfully located just a few metres from the lively Yorkdale shopping centre and the city centre. The hotel provides an ideal location from where to explore the sights of the city such as the famed Eaton Centre, the medieval castle and the hockey hall of fame as well as the zoo. Fantastic excursions to the Niagara Falls, the Wasaga beach and the Blue Mountain skiing area ensure for an unforgettable holiday.

Facility

87 single rooms and 76 double rooms are located on 7 storeys and can be reached by lift. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access is provided in public areas. The apartment hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a souvenir shop, are great for shopping or just browsing. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, a childcare service, a car hire service, room service and a laundry service. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed, a king-size bed or a sofa bed. A minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. The daily newspaper is laid out for guests in the the rooms. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. There are many ways to relax or stay active at the apartment hotel, including tennis, golf, a gym and aerobics.

Meals

Various dining options are available, including a breakfast room and a bar. The non-smoking restaurant provides high chairs for children. A continental breakfast guarantees a great start to the day. Staff are also happy to provide children's meals.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Holiday Inn Express Toronto North York Amenities at Holiday Inn Express Toronto North York

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Garage

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Newspaper kiosk

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Continental Breakfast

  • Sport/Entertainment

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      Golf

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      Gym

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      Indoor Pool

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      Number of Pools

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      Outdoor Pool(s)

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

65

Very Good

116

Average

51

Poor

20

Terrible

22

Recent Reviews: 274

  • User:landryjoe

    Trip type: Couples

    Clean, modern, and well located budget stay in the GTA

    rating23 Nov 2025

    Good option for a stay in the GTA. Nicely renovated property, rooms on the smaller side but totally functional. Cleanliness was on point. Staff are also very helpful. Only complaint would be that the elliptical machines in the gym really need to be replaced, the tracks are worn and rusting out. Otherwise, great value in this hotel given the sky high prices in the region.

  • User:Sarah N

    Trip type: Family

    Excellent

    rating05 Oct 2025

    Excellent hotel with very helpful staff who put things right when booking.com lost our reservation. All staff assisted with all issues and made our problems go away, turning our vacation from a disaster into a triumph. Also helpful with my elderly father. If I could give more stars, I would.

  • User:Renee L

    Trip type: Family

    Worst hotel - bug in bathroom - $600 unplanned expense

    rating12 Jul 2025

    Worst hotel stay ever. So many things. Don't know where to start. We made reservations several months in advance. One week prior to arriving, I called to request a cot for the room. The person I spoke to took my information, I confirmed an extra family member was joining us and would be staiying in the same room. The person on the phone confirmed my email info and never said we would have any issues at the hotel. When we arrived fron out of province and checked in, the person at the front desk told me that hotel had a no cot policy. They didn't even have one in the hotel. She said when I called for the cot, I should have asked to speak to the specific hotel where I was staying even though I called the number on this specific hotels website. She did offer any assistance and blamed me for the issue. We ended up having to book a second room and spend another $600. The no cot issue, I understand but the hotel chain is responsible for giving me this information. It is not my responsibilty as a customer to research this. Second thing, of many, is the cleanliness - see the picture of what I found in my hotel bathroom. I went downstairs and asked to change rooms but was told they were fully booked. I asked to have the room cleaned, one person came to pick up the wet towals and dead bug and that was it. When I spoke to the manager the next morning, he said the beat he could do was give me 50% off foe the one night when I found the bug-and for the room I never planned in needing in the first place. I will never stay in a holiday inn again and suggest no one stays at this specific one. General Manager, General Manager at Holiday Inn Express Toronto-North York by IHG, responded to this review HiThank you for taking the time to share your feedback. We are sincerely sorry to hear that your recent stay with us did not meet expectations, and we truly regret the inconvenience and frustration you experienced.Regarding the cot request, we understand how disappointing it must have been to arrive and learn that this option was not available. While our hotel does follow a no-cot policy for safety and space considerations.We're equally concerned about the cleanliness issue you mentioned. What you described is not reflective of the standards we hold ourselves to. We take matters of hygiene and housekeeping very seriously, and we regret that your room did not meet those standards. We will be investigating this with our housekeeping team and have already taken steps to reinforce our quality checks.We also regret that your discussion with our front desk and management team did not leave you feeling heard and supported. While we did offer compensation at the time, we understand that this gesture did not match the inconvenience you experienced, particularly in having to book an unplanned second room.Your feedback is invaluable to us, even when it’s difficult to hear. It helps us identify areas where we need to do better and improve the guest experience. While we clearly fell short in several ways during your visit, we hope you'll reconsider and give us—or another IHG property—another opportunity in the future.

  • User:Emily W

    Trip type: Business

    Extraordinary Customer Service!

    rating12 Mar 2025

    My first time staying in this Holiday Inn Express. Rooms are very quiet and newly renovated. The rooms and common areas exceptionally clean. The bed is very comfortable and linens are of excellent quality. The staff is always friendly and helpful. Check in is seamless. Thanks again! General Manager, General Manager at Holiday Inn Express Toronto-North York by IHG, responded to this review Dear J4137HGemilyw,Thank you so much for your kind review and for choosing to stay with us at the Holiday Inn Express for the first time!We're thrilled to hear that you enjoyed our newly renovated rooms and found everything—from the cleanliness of our spaces to the comfort of our beds and linens—up to your expectations. It's also wonderful to know our team made a positive impression and that your check-in experience was seamless.We truly appreciate your feedback and hope to welcome you back again soon. Thank you for taking the time to share your experience!Warm regards,

  • User:Guacyra d

    Trip type: Family

    Great time

    rating07 Jan 2025

    I was at this hotel with my husband and daughter in December 2024. Everything was perfect. clean rooms, incredible location and staff service. I want to especially thank Merriel, Irene, Ken and Rodelio who were always willing to help with whatever was needed. Always smiling and very polite. I would also like to thank the gentleman who was at reception early in the morning. Sorry, I didn't remember his name. Thank you everyone General Manager, General Manager at Holiday Inn Express Toronto-North York by IHG, responded to this review Dear Guest, Thank you so much for taking the time to share your wonderful feedback! We are delighted to hear that you, your husband, and your daughter had such an enjoyable stay with us in December. It’s fantastic to know that our clean rooms, prime location, and dedicated staff made your experience memorable.We truly appreciate you recognizing Merriel, Irene, Ken, and Rodelio for their exceptional service. They will be thrilled to hear your kind words! We’ll also be sure to pass along your thanks to the gentleman at reception.We hope to welcome you and your family back in the future for another perfect stay.Warm regards,

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