Marriott Toronto Airport

Recent Reviews: 1060

• User:Marshall O

  Trip type: Business

  Marriott Toronto Airport

  16 May 2026

  I travel frequently for business and pleasure and generally stay in a Marriott property. On a recent visit to Toronto, I selected this Marriott near the airport for my colleagues and me. I had stayed here previously and it is close for a late arrival and convenient to the meetings I schedule. I would not normally think to write a review, but i was so impressed with the renovation and personal attention that I received. Just fantastic. It was a short stay, but i have to call out the front desk and, especially, the young lady who was working in the M Lounge on the morning of May 14. These people rock!We were four traveling together and we needed to take a video call. This young lady (I wish I had her name) first moved us to a semi private space and then found a conference room to give us full privacy. Not because we asked or for a fee… just to be helpful. Super nice and super impressive. Thank you Marriott. You will see us again soon.

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• User:Victoria J

  Trip type: Friends getaway

  WORST STAY EVER!!! WARNING!!!!!! 0 OUT OF 10!!

  09 Apr 2026

  The Marriott Toronto Airport Hotel is 0 out of 10!!! In April 2026, this hotel is jack hammering the 4th and 5th floors and they are still selling rooms on the 2nd and 3rd floors. From 8am until 7pm, the noise of constant, all day jack hammering on the ceiling is overwhelming and surpasses noise tolerance. The 3rd floor room smelled like you were walking back into the 1970’s. The room smelled smokey and musty. The air conditioning did NOT work and the room a/c was set at 16°C but I was sweating. Upon complaining to the front desk staff, the was offered a can of Febreeze to use during my stay and a desk top fan. The front desk staff refused to move us to a different room, which me without the noise of constant Jack hammers!! The Marriott headquarters customer service refused to assist as well. The rep offered to charge our credit card for the one night and offered quotes from other hotels we could book in the area…as last minute bookings $$$$. They also refused to change our hotel room. I have never had such BAD and disrespectful customer service or front desk staff. Marriott is no longer with n my list of viable hotels to spend my money on. They do not respect or value my BonVoy membership, loyalty or my hard earned money.…!!!!!!! DO NOT STAY HERE !!!!! WARNING!!!!!!Save your money and stay at a motel!!! Ann Balraj, Owner at Toronto Airport Marriott Hotel, responded to this review Dear G8462Flvictoriaj.Thank you for taking the time to share such detailed feedback regarding your recent stay at the Marriott Toronto Airport Hotel. We sincerely regret that your experience did not meet your expectations and appreciate the opportunity to respond.We understand how disruptive construction noise can be, particularly when it affects your comfort throughout the day. As part of a major renovation project aimed at improving the overall guest experience, work is currently underway on several floors. This renovation has been openly communicated across all online booking platforms since last year, allowing guests to make an informed decision prior to booking. Renovation activity is limited to designated daytime hours; however, depending on the scope of work being performed, noise levels may vary at times minimal and at other times more noticeable. We acknowledge that, in your case, the impact was significant, and we regret the inconvenience this caused.Regarding your guestroom concerns, we apologize that the room condition and odor did not meet brand standards and that the air conditioning did not provide the level of comfort expected. These concerns should always be addressed promptly, and we regret that the solutions offered did not resolve the issue to your satisfaction. Please know that your feedback has been shared with both our engineering and housekeeping teams for immediate follow‑up and review.We are also sorry to hear that you felt unsupported by both the front desk and Marriott Customer Care. While room relocations are subject to availability and during high‑occupancy periods alternatives may unfortunately be limited, we regret that this was not communicated in a way that made you feel heard or valued. This is certainly not the level of service we strive to provide, especially to our Bonvoy members, and your comments have been escalated to hotel leadership for further review.We understand your disappointment and frustration and regret that this stay left such a lasting negative impression. While we respect that renovation work can impact individual experiences differently, your feedback is important and helps us identify areas where we must improve communication, service recovery, and guest care.Thank you again for sharing your experience. We do hope that, in the future, we may have an opportunity to restore your confidence in Marriott under more favorable circumstances.Sincerely,Ann B

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• User:Josephliyen

  Trip type: Business

  Great staff

  07 Apr 2026

  The rooms are refreshed but the door arrangement for the bathroom is terrible. It swings towards the vanity and there is no room to get to it unless you stand beside the toilet and then close the door first. But I want to give this property a 4 star because Sylvie in the lounge made my day. She's friendly, attentive, and just made my breakfast very enjoyable, perfect to start the day. Also the 2 staff in the lounge fixed me some small appies when I checked in right around when happy hour was over. This hotel has great staff. Thank you.

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• User:L22RP

  Trip type: Couples

  Excellent Stay

  22 Mar 2026

  Came for a surgery and had an amazing stay. We stayed in a brand new renovated suite and had M club floor. The hotel staff saw I was quite immobile after my surgery and provided me with a wheel chair to get around the hotel a lot easier! The staff went above and beyond from the ladies at the bar and restaurant to the M club staff- just exceptional hospitality. I will definitely be back.

• User:Pioneer29007937451

  Trip type: Couples

  READ THE REVIEWS 3.8 Is not a Marriott Pass!

  28 Dec 2025

  Hello AnnI have stayed at your iconic Marriott hotel quite a few times and I’d suggest you do more than some lip service to your 1 star reviews and your 3.8 rating!I’m a Titanium member and tend to agree with some of the poor ratings regarding your hotel!I’ve stayed 3 times over the past 2 months with issues each time.Your customers are trying to tell you something and you’re not listening!!This past week while checking in, I parked the car on level 3 for the stay and when I came back up to the lobby to check in a Buffalo Hockey Team was checking in, when I went to the far MEMBERS ELITE COUNTER one of the hockey moms accused me of skipping the line, so I returned to the end 8 couples back, the front door man or bell man was standing there, I quietly asked him about the check in process and “your sign on the wall” and he responded that; YES IT SAYS ELITE MEMBER BUT WE DONT USE THAT HERE; customers just take there turn in line?So I waited the full 50 minutes while the Team checked in.I also had a room booked 6 weeks in advance, that I had received a suite upgrade along with the room number, but was told that suite was no longer available ( 8:00 pm) was when we arrived due to a late flight.Your also classifing the “new renovated rooms as UP GRADES”?Really…… your spending funds to bring the rooms up to standards and your calling this a ROOM UPGRADE???I’d suggest Ann you consider taking an updated course in Hotel Management and Customer Relations.Sincerely Marriott titanium and IHG Diamond member7 Ann Balraj, Owner at Toronto Airport Marriott Hotel, responded to this review Dear Pioneer29007937451,Thank you for sharing your detailed feedback and for your continued loyalty as a Titanium Elite member. Your comments are invaluable in helping us improve, and I truly regret that your recent experiences did not meet your expectations.I understand your frustration regarding the check-in process and the suite upgrade not being honored. This is not the level of service we aim to provide, and I have shared your concerns with our leadership team to ensure better consistency and communication moving forward.Regarding your comment on room upgrades, I’d like to clarify that our newly renovated rooms are indeed considered upgrades compared to their previous design and amenities. These enhancements include modernized furnishings, improved technology, and refreshed interiors to provide a more elevated experience for our guests. While these renovations bring rooms up to current standards, they also add features intended to enhance comfort and convenience beyond what was previously offered.Your feedback is important, and we are committed to listening and improving. Thank you again for your honesty and for giving us the chance to make things right. We hope to welcome you back soon and restore your confidence in our hotel.Sincerely, Ann B

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