Newmarket Inn

Recent Reviews: 116

• User:664HenryW

  Trip type: Business

  Quiet and nice location

  14 Jun 2025

  Friendly reception Had a big room 2nd floor of the pool building.Nice grounds .lots of flower gardens and ponds with fountain.Beds were a bit hard but the room was quiet. Shower was updated to glass stall.Air conditioning was fine. Free coffee in reception was great and the free muffins and orange juice were great. We will return.

• User:Cathie B

  Trip type: Couples

  We will be back!

  05 Apr 2025

  We stayed at the Newmarket Inn as a result of the ice storm. We are from Orillia and no hotels were either open or would accept us to stay because we had two little parakeets. Fortunately, we were able to stay here. It was clean, , very affordable, friendly staff and, will definitely come back again. We are so grateful that we were able to stay there or else our little birds would have died, Staff is amazing and we must have more motels/hotels like this one.

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• User:Dawn L

  Trip type: Family

  Convenient location and good price point.

  25 Feb 2024

  Very simple continental breakfast but I saw this in reviews and for the price of the hotel this was not a deal breaker. (Muffin, Nutra-grain bar and a bottle of OJ) Adding in a yogurt would have been nice for some protein, or hard boiled eggs). The beds and pillows were not the most comfortable, but the pool was nice and warm. The hot tub was out of order sadly. Also, the fish tank was cool, and a nice/unexpected surprise. The room was a little noisy with kids running and it echoed in our room. For the price and convenience to the hockey tournament we were at, this was a good option.

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• User:michelle c

  Trip type: Family

  Don’t stay here!

  24 Jul 2023

  Terrible Experience! Stained bedsheets and filthy blanket covered in hairs. Very poor customer service. This is a detailed account of what occurred. It is lengthy but I feel others need to be informed of the quality and poor service when considering this motel. I stayed at this hotel for 1 night on July 22. I informed front desk that I would be arriving after hours. I arrived at the hotel at 1:30 a.m. after attending a wedding. After a 3 hr drive and a full day of activities I was exhausted and looked forward to getting a good sleep but that was not the case. I noticed my bedsheets were stained with black and brown marks and when I lifted the flat sheet, there were tons of black hairs all over the blanket. This blanket was placed over the white mattress cover. I checked the other bed and the bedding was clean except for a small brown stain. I tried calling front desk from the phone in the room but no one was answering and instead it went to the answering machine. I then immediately walked outside with my friend to the front desk and reported it to the young woman named Sheila who informed me that there’s no housekeeping at this time - obviously. She said there were no other rooms and that the motel was fully booked. I told her the bedding was disgusting and to come see it for herself since she didn’t believe me. She didn’t offer to give me clean sheets, I had to ask her for it. She also wasn’t eager to get it for me either but then she went to the back and came out with clean sheets. At 2 a.m. I threw the dirty sheets and blanket on the floor and had to make my own bed. Next Morning: I insisted to speak to the hotel manager but was told that the manager was not there on weekends. I then asked to speak to the supervisor instead. Shortly after the Housekeeping Supervisor, Lori arrived at my room and told me that she had cleaned the room. I showed her the dirty sheets and filthy blanket. She told me that the black marks were from the washing machine and the brown marks were from the rust from the water. She looked at the blanket covered in black hairs and didn’t try to justify that. She said to my friend and I that the people before us were unclean and she said, “this is not the best room, you should not have been given that room”. I showed her the other bed and questioned why that bed had clean bedding but this one didn’t. She had no response. I went back to front desk and requested a refund. At this time there were people waiting in line and Sheila was there from the night before, at the front desk and said she could not give me a refund and that my card would be charged the full amount. I told her this was not right but she refused to give me a refund. I told her to have the manager call me on Monday. Monday, July 25: No phone call from the manager so I called that afternoon and spoke to the hotel manager named Boe. Apparently, she was made aware of the incident but didn’t call me back instead she said she was busy. Clearly my incident report was not taken seriously nor was it treated as a priority to warrant a phone call. After explaining the situation to her, she assured me that she would speak to the owner and get back to me later that day or on Tuesday. I waited, no call was received so I called Tuesday afternoon and spoke to the manager again only to be told she couldn’t reach the owner but then said that the owner has family visiting so she doesn’t know when the owner will return her call. I asked her when I could expect a call from her and she said next Monday. This is ridiculous that it would take a whole week for a call back. Such terrible customer service! I told her that I would call back on Friday and she said, “ hopefully I’ll have good news”.I am very disappointed in their customer service and guest relations and do not recommend this motel. It is obvious that hotel management is not addressing my matter as a priority. I was informed by the hotel manager only after my stay that I was given the lowest economical room. It doesn’t matter if the room cost $200 or $100, one would expect clean sheets. This is all very stressful to say the least. It is two days since my stay and still no resolution.

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• User:kaisotto09

  Trip type: Couples

  Above and beyond costumer service

  09 Jun 2023

  Shiela's customer service skills are exemplary. She greeted me with a genuine smile and made me feel welcome and valued as a guest. Her knowledge about the hotel's facilities, services, and local attractions was impressive. She patiently answered all my questions, providing helpful suggestions and recommendations to enhance my stay.