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Shangri-La Hotel Toronto

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Shangri-La Hotel Toronto

locationDowntown, Toronto-ON

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About Shangri-La Hotel TorontoAbout Shangri-La Hotel Toronto

Location

This hotel is located in Toronto.

Facility

The hotel has a lift and features 202 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. Guests of the hotel can enjoy various recreational facilities, including the garden, during their stay. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services include a 24-hour security service, a babysitting service, a car hire service, a transfer service, 24-hour room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a page service. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. A balcony or terrace is among the standard amenities in the rooms. All rooms are carpeted and include a queen-sized bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. Further amenities include an ironing set and a trouser press. A telephone, a television with satellite and pay-per-view channels, a radio, a plug adapter, an alarm clock and WiFi are provided as well. A turndown service provides additional comfort. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, billiards, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, massage treatments and hydrotherapy treatments. An entertainment programme and live music are also options for entertainment.

Meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast, lunch and dinner tempt guests with a wide range of dishes (lunch and dinner à la carte).

Payment

All major credit cards, including VISA, Diners Club and MasterCard, are accepted for payment.

Amenities at Shangri-La Hotel Toronto Amenities at Shangri-La Hotel Toronto

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Continental Breakfast

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Cycling/Mountain Biking

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun loungers

LocationLocation

Map preview

Around this property:

Centre

700 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1770

Very Good

245

Average

101

Poor

38

Terrible

30

Recent Reviews: 2184

  • User:edcS4810OI

    Trip type: Couples

    Best hotel in Toronto by a mile!

    rating14 May 2026

    We just spent a night here, at the Shangri-La Toronto, not our first stay and certainly not our last! The service, accommodations, atmosphere and location are second to none. The rooms are beautiful, immaculate and always in like new condition. The service, from pulling up to valet, check in, house keeping, the lobby lounge and bar, the restaurant, literally everything is incredible. The central downtown location as well is by far the best you can get in Toronto. Thanks Shang, for another amazing stay, we will be back! Ashwin Mathur, General Manager at Shangri-La Toronto, responded to this review Dear edcS4810OI, Thank you so much for your incredibly kind words and for taking the time to share your experience with us.It is truly rewarding to know that every touchpoint—from valet and check-in to housekeeping, dining, and your time in the Lobby Lounge—left such a positive impression. Your recognition of our team’s efforts and attention to detail means a great deal to all of us.We’re also delighted that you continue to enjoy our central downtown location and that each stay feels just as exceptional as the last.We sincerely appreciate your continued loyalty and look forward to welcoming you back to Shangri-La Toronto for another memorable visit very soon.Warm regards,Ashwin MathurGeneral Manager

  • User:The_Singhs_BnD

    Trip type: Family

    Toronto Staycation

    rating06 May 2026

    This was a staycation with flair. Went for high tea and massage. Stayed two nights and enjoyed some family R&R Ashwin Mathur, General Manager at Shangri-La Toronto, responded to this review Dear The_Singhs_BnD, Thank you for sharing your staycation experience with us at Shangri-La Toronto. We are delighted to hear you enjoyed a relaxing escape, from high tea and your massage to quality time with your family over your two-night stay.It is always a pleasure to be part of moments of rest and connection, and we are so pleased your time with us felt both enjoyable and memorable.We look forward to welcoming you back again soon for another refreshing staycation.Warm regards,Ashwin MathurGeneral Manager

  • User:1pickymommy

    Trip type: Business

    Impeccable service. You'll feel like a VIP.

    rating02 May 2026

    Hands down the finest service I have ever experienced at a hotel. From the valet to the concierge- everyone in this hotel cares about bringing high service to their guests. I was here for one week due to business but am planning to come back to Toronto from the U.S. just so my family can experience this high level of hospitality. Ashwin Mathur, General Manager at Shangri-La Toronto, responded to this review Dear 1pickymommy, Thank you for sharing such kind feedback following your stay at Shangri-La Toronto. We are delighted to hear that you felt so well cared for and that our colleagues across the hotel made your experience feel truly special.It means a great deal to know that our service left such a lasting impression, and we are especially pleased to hear you are considering returning with your family.We look forward to welcoming you back to Shangri-La Toronto for another memorable stay.Warm regards,Ashwin MathurGeneral Manager

  • User:Esther F

    Trip type: Business

    Truly a Luxury Experience! Turned a work trip into a retreat!

    rating18 Apr 2026

    I recently stayed at the Shangri-La for a few nights on a business trip, and it was an exceptional experience from start to finish. What stood out most was the staff. They didn’t just greet me professionally, but with genuine warmth and care. Upon arrival, they even took the time to personally walk me through the property and highlight everything it has to offer, which made settling in effortless.After long days of work and travel, returning to my room felt like stepping into a luxury vacation. The space was beautifully appointed, and the thoughtful extra amenities truly elevated the experience and made me feel valued as a guest.This stay struck the perfect balance between business and comfort. I’d absolutely recommend the Shangri-La to anyone looking for a refined, welcoming place to stay, whether for work or leisure. Ashwin Mathur, General Manager at Shangri-La Toronto, responded to this review Dear estherfF6970BH,Thank you for taking the time to share such thoughtful feedback following your recent stay. We are delighted to hear that your experience was exceptional from start to finish, and that our colleagues made you feel genuinely welcomed and well cared for throughout your visit. It is especially rewarding to know that the personal attention upon arrival and the introduction to the property helped you settle in so effortlessly.We are also pleased that your room provided a sense of comfort and relaxation after busy days of work and travel, and that the thoughtful amenities helped elevate your overall experience.Your kind recognition of our team’s warmth and attentiveness means a great deal, and your comments will be shared with them as encouragement to continue delivering intuitive and personalized service.We look forward to the pleasure of welcoming you back to Shangri-La Toronto, whether for business or leisure, for another refined and seamless stay.Warm regards,Ashwin MathurGeneral Manager

  • User:Eric K

    Trip type: Couples

    3/5 - Would be a 4 if it wasn't so LOUD

    rating16 Apr 2026

    Location: Convenient to downtown/financial district. Fair amount of walking to visit any tourist or shopping spots. I stayed there for a convention, which was an easy 10-15 min walk. Union station with UP Express is similarly close for an easy ride to/from the airport.Bedroom: Modern & clean. Outlets are mostly at the desk and one side of the bed. Lots of storage. Comfy bed. But, noise from the walk signal or revving cars and unending sirens and weekend protests are very loud on the 9th floor and disrupted relaxation/sleep. The common areas of the hotel are insulated from street noise and suggest the noise could be mitigated.Bathroom: Spacious and plenty of marble. The marble lends itself to noise above you if someone walks around early morning with heels. The toiletries brand are poor quality. The shampoo especially leaves your hair feeling oily.Shower: The shower/tub room had no issues draining. The tub could be a bit bigger.Pros: Convenient location. Pretty room.Cons: Service was inconsistent & sometimes inattentive. Service during afternoon tea was especially slow. Breakfast was similar. But the worst part was the noise. The lounge was loud from speakers that need to be turned down a bit. And the room was filled with echoing cars, sirens, and protests. Even when the streets are quiet in the early morning, you here upstairs guests clicking around the marble floor with their heels. Ashwin Mathur, General Manager at Shangri-La Toronto, responded to this review Dear erickV3584LW, Thank you for sharing your feedback with us. We sincerely apologize that noise and service inconsistencies impacted your stay. Our intention is to create a lively, urban living room atmosphere in the lobby area, while still balancing comfort and rest, and we regret that we fell short during your visit.Please know your comments are under management review. We have also updated your profile to note your preference for a quieter room to better support future room assignments. We truly appreciate your insights and hope to have the opportunity to welcome you back for a more comfortable stay.Warm regards,Ashwin MathurGeneral Manager

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