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The Ritz-Carlton Toronto

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The Ritz-Carlton Toronto

locationDowntown, Toronto-ON

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About  The Ritz-Carlton TorontoAbout The Ritz-Carlton Toronto

Location

This hotel is located in the heart and soul of downtown Toronto, where the city's performing arts, sports, entertainment and financial districts are all at home. This hotel is a striking 53-storey architectural icon in Toronto's skyline, directly across from the CN Tower (approximately 500 m away). It is about 150 m to the Royal Alexander Theatre, around 200 m to the metro station St Andrew and about 300 m to the Metro Toronto Convention Centre, the tourist centre and Union bus and train station. The Air Canada Centre is some 700 m away and it is around 800 m to the Art Gallery of Ontario and about 900 m to the shops of the Eaton Centre. Etobicoke and its shops are some 15 km away and it is around 18 km to the Blue Mountain ski region.

Facility

263 rooms and junior suites are located on 20 storeys and can be reached by lift. Multilingual staff (English, German, French) at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service (for a fee), a car hire service, medical assistance, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms feature a living room, a kitchen and a bathroom. Air conditioning and individually adjustable heating ensure comfortable temperatures. A balcony or terrace is a standard feature of some rooms. All rooms are carpeted and have a double bed, a queen-size bed, a king-size bed or a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. Other amenities available include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system, a CD player, a DVD player and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Amenities provided in the rooms include slippers and a daily paper. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror and bathrobes are available for daily use. As an extra convenience, bathrooms provide cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms and smoking rooms.

Sport

The freshwater pool complex guarantees comfortable swimming with its indoor area and pleasantly heated water. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. Comfortable sun loungers are available on the terrace. A gym and yoga or, for a fee, aerobics, are among the sport and leisure options available. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. The hotel offers plenty of activities and entertainment options, including an entertainment programme, a kids' club and live music.

Meals

Dining facilities include a dining room, a café, a bar and a pub. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. Bed and breakfast is offered as a catering option. Breakfast gives guests plenty of delicious reasons to get out of bed in the morning. Lunch (à la carte and a set menu) and dinner (à la carte) offer plenty of variety. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

 Amenities at The Ritz-Carlton Toronto Amenities at The Ritz-Carlton Toronto

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Pub(s)

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Swimming Pool

LocationLocation

Map preview

Around this property:

Underground/Over ground Station

200 m

Tourist Centre

500 m

Bus Station

500 m

Train Station

500 m

Shopping opportunities

900 m

Ski Area

18 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1735

Very Good

293

Average

75

Poor

32

Terrible

25

Recent Reviews: 2160

  • User:W5959QYgregf

    Trip type: Couples

    A Wonderful Experience

    rating17 May 2026

    My wife and I stay at many Ritz Carltons. The Ritz-Carlton, Toronto is one of our favorites. Our top floor corner suite on the Club Level was very clean and quiet. The Club Level food and service were great. Max, Olga and Natalia were so accommodating at the Club Lounge. The hotel restaurants were excellent. There is a lot to do in Toronto. We highly recommend the Ritz Carlton, Toronto as a great hotel to stay at. We will go back next year.
  • User:BostonTravelers123

    Trip type: Business

    Exceptional service

    rating12 May 2026

    The thing that makes the Ritz Carlton Toronto special is the people and the quality of care and service. In my overnight stay for business travel , I was thankful to experience two acts of kindness by the wonderful staff. The young gentleman with wavy hair at the front desk went above and beyond to fix a handle on my luggage that Porter airlines had broken when doing a gate check. He took it upon himself to find the right screw and put it back together while I was at the conference, for which I was so appreciative. Secondly, as I was leaving and about to call a cab to Billy Bishop, Paul a house man, offered to take me to the airport. I must have looked to be in a rush, as he was caring and expedient. Thank you again for making each guest feel seen and cared for
  • User:valentinarossi1

    Trip type: Couples

    Great Stay

    rating12 May 2026

    I had an excellent experience during our little staycation at the Ritz Carlton. We celebrated our anniversary and they did a great job in assisting my boyfriend with extra little decorations for our room. The rooms were impeccably clean, beautifully designed, and very comfortable. Prior to check-in, we visited the on site coffee shop and enjoyed a chicken sandwich, which was outstanding. Overall, the service and amenities exceeded expectations. I would gladly return and highly recommend this property to others.
  • User:Nicole H

    Trip type: Family

    Attention to detail top notch!!

    rating29 Mar 2026

    We had an absolutely fabulous stay and I cannot recommend the Ritz-Carlton in Toronto enough. The location was great of course, but their staff’s attention to detail was incredible! We went with our two little ones and they had a hard time reaching the sink, but we thought no problem and brought one of the chairs over. The next day after our room was cleaned a step stool magically appeared for them. We didn’t ask for it, they just saw a need and fulfilled it. I had tried to DoorDash two pool floats for my girls and they never arrived. The app said they had, so the staff not only helped us look but when it was clear they weren’t there they left us a sweet note with treats in our room letting us know that they have floats for us whenever we want them. These are two examples of many ways they went out of their way to make us feel cared for. We will 100% stay here again. Thank you!!
  • User:stokie2016

    Trip type: Couples

    Lovely stay

    rating20 Feb 2026

    Lovely hotel. Perfect location less than 10 mins walk from union station. Had a club level corner room which was well worth the extra money for the club level food/drinks. Had one issue which was immediately addressed/resolved by speaking to the manager. Thanks for a great stay.

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